Smart TVs

Crackle App Not Working on Vizio Smart TV - Try these 10 Fixes

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In fact, there are a few common steps you can try to fix issues with the Crackle app not working or streaming content on your Vizio Smart TV.

Checking for software and app updates, uninstalling and reinstalling the Crackle app, restarting your TV, and performing a factory reset of your TV are some of the best ways to troubleshoot and resolve problems with the Crackle service on your Vizio Smart TV.

Following these solutions carefully should help get your Crackle app back up and running so you can continue enjoying free movies and TV shows on your Vizio TV.

Here are 20 possible fixes for Crackle not working on Vizio Smart TV:

1. Check for Vizio TV software updates:

Go to Menu - System - System update or Software update.
Select "Check for update" and install any available updates.
Restart your TV and check if Crackle is now working.

2. Uninstall and reinstall the Crackle app:

Go to Menu - Apps or Smart Hub.
Find the Crackle app and select Uninstall or Delete.
Visit the Vizio TV app store and download the Crackle app again.
Sign in with your Crackle account to install the app.

3. Restart your Vizio Smart TV:

Go to Menu - System - Restart or Restart system.
Your TV will shut off and turn back on, loading all settings.
Open the Crackle app to see if it is now functioning properly.

4. Check your network connection:

Ensure the Wi-Fi or Ethernet cable is securely connected to your Vizio TV.
Check your broadband router for any flashing error lights.
Reboot your router and modem and then reconnect your Vizio TV to the network.
Run an internet speed test on the TV to confirm you have enough bandwidth for streaming.

5. Change to 5GHz Wi-Fi (if available):

Go to Menu - Network - Wi-Fi Direct.
Select your router's Wi-Fi network name (SSID) and enter the password.
Choose the 5GHz frequency band option if prompted.
Select Connect and Crackle streaming should improve over the faster 5GHz band.

6. Re-enter your Crackle login info:

Open the Crackle app on your Vizio TV.
Select Sign In or Login in the app and enter your username and password.
Make sure the correct login information has been entered.
Select Login or Sign In to verify your Crackle account is working.

7. Clear the Crackle cache and data:

Go to Menu - Apps - Crackle.
Select Storage, Cache or App info/data options.
Choose "Clear cache" and "Clear data" to reset the Crackle app.
Restart the Crackle app and log in again with your account info.

8. Disable and re-enable the Crackle app:

Go to Menu - Apps or Smart Hub - Crackle.
Select "Disable app" or "Force stop" to disable the Crackle app.
Go back and select "Enable app" or "Start app" to re-enable Crackle.
Open the Crackle app again to check if it is now working properly.

9. Uninstall recent apps (if any):

Go to Menu - Apps or Smart Hub.
Check the list of installed apps for any that were downloaded recently, around the time Crackle stopped working.
Select "Uninstall" or "Delete" to remove those recent apps.
Uninstalling a conflicting app may fix issues with Crackle.

10. Check your Crackle account status:

Visit crackle.com and sign in with your account.
Select "Account" or "Subscription" to check details.
Ensure your account is active and paid (if a paid sub).
Update any expired billing info to reactivate your account.

11. Remove Crackle from content blocking:

Log into your wireless router's admin interface, usually by entering your router's IP address into a web browser.
Check if Crackle is being blocked under "Parental controls" or "Content filtering".
Remove Crackle from the list of blocked streaming services or turn off content filtering altogether.
Save the settings in your router and reconnect your Vizio TV to test Crackle.

12. Factory reset your router:

Locate the small reset button on your router, it's usually on the back or side of the router.
Press and hold the reset button for 10-30 seconds until the router resets.
Go through the process of setting up your network name (SSID) and password again.
Connect your Vizio TV to the network and open the Crackle app to check if it's now working.

13. Contact Vizio support:

Visit https://support.vizio.com/s/contact-us?language=en_US or call Vizio support at (844) 254-8087.
Provide details about issues with the Crackle app on your specific Vizio TV model.
Vizio can help troubleshoot software or network problems preventing Crackle from working.
They may need to collect logs or remotely access your TV to resolve the issue.

14. Contact Crackle support:

Visit https://helpcenter.crackle.com/hc/en-us.
Report issues streaming content or using the Crackle app on your Vizio TV.
Provide details about error messages, login problems or content not loading.
Crackle support can determine if the issue is with their service or with your Vizio TV settings and help resolve it.

15. Check Crackle's social media:

Visit https://twitter.com/Crackle_TV.
Check for any posts indicating service issues or outages that could be preventing the Crackle app from working on your Vizio TV.
Crackle may provide updates on when their service will be restored.

16. Ensure enough storage space:

Go to Menu - Apps - Crackle.
Select "Storage" or "App info" to check how much storage space the Crackle app is using.
Delete unused apps, videos, music, photos or other media to free up storage space on your Vizio TV.
Having too little free storage can sometimes cause apps like Crackle to malfunction.

17. Test Crackle on another device:

Try streaming a movie or show on Crackle using another streaming media device like Roku, Fire TV, Android phone or iPad.
If Crackle is working on other devices but not your Vizio TV, it likely indicates an issue with your TV software or settings specific to that device.
Contact Vizio support for further help troubleshooting your TV if Crackle is not working properly on it.

18. Power cycle your Vizio TV:

Unplug the power cable from the outlet or the back of the Vizio TV.
Leave the TV unplugged for 3 full minutes to allow it to reset.
Plug the power back in and turn on your TV.
Open the Crackle app to check if power cycling resolved the issue.

19. Disable fast startup:

Go to Menu - System - Power mode.
Ensure "Fast startup" or "Instant power on" is Disabled.
These features can sometimes disrupt apps and streaming services on smart TVs.
Disabling them and doing a full reboot of your Vizio TV may fix issues with Crackle.

20. Factory reset your Vizio TV:

Go to Menu - System - Reset & Admin - Factory reset.
Make sure to backup important info before resetting as all data will be erased.
Select "Reset TV to factory defaults" and follow the prompts to initiate the reset.
Once your TV has reset, go through the initial setup again, download the Crackle app and sign in to check if it's now functioning.