Crackle is a popular free streaming service to watch movies and TV shows on smart TVs and other devices. However, some Vizio Smart TV users have reported issues with the Crackle app not working or streaming content on their TV. 

Here at Smart Home Apt, we have put together a few effective tips you can try for resolving Crackle App streaming issues on your Vizio Smart TV.


How to fix Crackle App Not Working on Vizio Smart TV ?


1. Ensure That Your Vizio Television Is Compatible With Crackle

If your Vizio TV is from 2016 or a later model, running SmartCast OS, it can be used with the Crackle app. Its model number (e.g. V60-K2) can be found in the system menu or on a sticker on the back of the TV, which will tell you the year it was made.

The last letter of the model number reveals the model year; 2016 is represented by D, 2017 is represented by E, 2018 is represented by F, and so on.

For Vizio TVs from prior to 2016, the most cost-effective and straightforward solution is to invest in a streaming stick, instead of buying a newer TV.

Crackle is available on any type of TV (smart or not) by attaching either a Fire TV Stick or a Roku streaming stick. Both of these products are simple to use and contain the most popular streaming apps. 


2. Power Cycle the Vizio TV

App issues may stem from unexpected TV software issues. As is typical of software issues, the most effective way to resolve the problem is to power it off and then power it on again.

When the power button is pressed on a Vizio SmartCast TV, it does not lead to a reboot but instead enters the TV into standby mode. This is quicker for powering the TV back on, however it can lead to software issues over time. 

To make a full reboot, here is how it can be done:

  • Unplug your TV.
  • Wait two minutes.
  • Then plug it back in and power it up.


Now, give the Crackle app another try. Keep these instructions handy; a simple restart can often fix many TV issues. 


3. Test the Speed of Your Internet

Buffering problems with Crackle and other video streaming apps can be caused by a slow connection to the internet. In the most severe cases, your internet speed may be too low or inconsistent to even connect to the Crackle servers.

You can run an internet speed test on your computer or smartphone, ensuring that both devices are connected to the same Wi-Fi network. For your phone, make sure to turn off mobile data.

To stream, you should have 3–4 Mbps for standard and 5–8 Mbps for HD. If your speed is not meeting this requirement, you must:

  • Examine potential sources of interference  (e.g. an excessive amount of walls between your router and television).
  • Reboot your router and modem (details in the following tip).
  • Get in touch with your internet provider to determine if there are network issues or if you need to upgrade your service.


4. Power Cycle Your Router and modem 

Often, it is the Wi-Fi network in your area that is the issue, not the TV or the Crackle app.

Rather than spending time attempting to identify and fix any network malfunction, it is more straightforward to just restart your network periodically, at least once a month. This will also help to ensure your network is running smoothly.

Ensure that no one in your household is currently utilizing the internet prior to beginning this process. This reboot will result in all network and internet connections being disabled for approximately five minutes.

To begin:

  • Unplug the power cables for both the modem and router. 
  • After thirty seconds, plug them back in.
  • Give a few minutes for the modem and router to start up again.


After your TV is reconnected to the network, try the Crackle app. At this time, you can also rerun the speed test if it was running slow before. Restarting your router can provide a quick boost to your speeds, but it won't fix all possible problems.


5. Perform Vizio TV Firmware Update

Firmware updates can serve the same purpose as app updates, and can rectify any issues you're having with your TV app.

Vizio SmartCast TVs offer an auto-update feature, but it is also possible to manually initiate a firmware update. Although this is not usually required, it is a helpful option to have just in case the auto-update is disabled or fails without warning. 

To do it:

  • Tap either the V or home button on the remote.
  • Navigate to the System tab in the menu. 
  • Prompt the TV to Check for Updates, and wait until it's done searching. 
  • Once it's complete, if there is an update, confirm the installation.


After updating the firmware, attempt to use the Crackle app again.


6. Wipe Out the Crackle App Cache

If you have a relatively recent Vizio TV, you won't be able to upgrade or delete apps. However, you can clear an app's cache, which is equivalent to clearing the cookies in your internet browser. Doing this often resolves any random issues with the app.

  • On your remote, press either the button or the Home button.
  • Navigate to System.
  • Go to Apps.
  • Click System Apps.
  • Choose the Crackle app.
  • Press Clear Cache
  • After that, press OK to complete the task.

Now, Give the Crackle app another go.


7. Turn Off Your VPN if applicable

If you are using a virtual private network (VPN), this step applies to you. If you are unsure what a VPN is, it is likely you are not utilizing one.

Video applications and streaming services make an effort to impede VPN traffic. If Crackle has succeeded in hindering your VPN, it is probable that you will not be able to access any streaming content. To check, simply deactivate the VPN and then attempt to reconnect Crackle App.


8. Give Crackle a Go on a Different Device

Let's ascertain how prevalent the issue is before we go to our last-ditch solution. Could you test Crackle on your PC or any other device that is connected to your network? We've exhausted nearly all possible fixes on your TV.

If Crackle is operating on all of your other devices but not your TV, it is necessary to reach out to Vizio support.

In the cases where Crackle App does not function on any of your devices, then the issue could be either with your Crackle account or with Crackle's servers.


9. Determine the status of the Crackle Server

Utilize DownDetector to investigate if other people in your region have issues with Crackle. Generally, Crackle interruptions are local and quickly fixed.

If nothing appears on DownDetector, it is advisable to get in touch with Crackle support for the latest information.


10. Perform Vizio TV Factory Reset 

A factory reset is the last option to try as we have exhausted all of the easy fixes. This will wipe out all of the TV settings, including those of the Crackle app. Although it may clear all settings and data of the app, it may solve any streaming app issues.

Start by:

  • Pressing either the V or Home button on the remote.
  • Select System from the menu.
  • Go to Reset & Admin.
  • Press Reset TV to Factory Defaults.
  • Input the parental code password (0000 if never changed).
  • Press Reset
  • Allow a few minutes for the TV to completely reset and turn on.


Give the Crackle app one more go. Hopefully this should have resolved any software or firmware issues that were preventing it from working on your Vizio TV.


What steps must be taken to watch Crackle on a VIZIO Smart TV ?

To begin using Crackle on your VIZIO Smart TV, here’s what you need to do: sign up, download, install, and start streaming. 

Furthermore, you can maximize your experience with your VIZIO Smart TV by learning how to get the most out of it.


How to watch Crackle App on your VIZIO Smart TV for free ?

Crackle is a free video streaming service that offers on-demand access to a multitude of films and television shows, with its TV programs being more noteworthy than its movies. 

Some of its classic offerings include "Just Shoot Me," "NewsRadio," "ALF," "TJ Hooker," and "Red Dwarf". 

Crackle offers exclusive shows like On the Ropes, Snatch, Going from Broke, Hidden Heroes and The Oath known as "Crackle Original" series.


You can use the native version or stream content to your device using either Apple AirPlay (for 2016+ models) or Google Cast (for 2016+ models).


1. To use Crackle on your VIZIO Smart TV:
  • Go to the "Home" Screen. 
  • Open the app store and look for the "Crackle" app. 
  • Tap the "Add to Home" button to install it.
  • You'll be able to stream Crackle on your VIZIO Smart TV.


2. To use Crackle on Apple AirPlay:
  • Install the Crackle app for your iPhone/iPad
  • Connect your Smart TV to the same Wi-Fi network. 
  • Open the Crackle app and play the content you want. 
  • Select the AirPlay icon and choose your VIZIO Smart TV to display the content.


Note: If AirPlay is not visible on your compatible TV, make sure you upgrade to the newest VIZIO Smart TV firmware.


3. To use Crackle on Google Cast:
  • Ensure both your Android Phone/Tablet or iPhone/iPad and Smart TV are connected to the same Wi-Fi network. 
  • Then, Install the Crackle app.
  • Next, begin playing the content and select the Google Cast icon
  • Select your VIZIO Smart TV and the content will start displaying on it.


In fact, there are a few common steps you can try to fix issues with the Crackle app not working or streaming content on your Vizio Smart TV. 

Checking for software and app updates, uninstalling and reinstalling the Crackle app, restarting your TV, and performing a factory reset of your TV are some of the best ways to troubleshoot and resolve problems with the Crackle service on your Vizio Smart TV. 

Following these solutions carefully should help get your Crackle app back up and running so you can continue enjoying free movies and TV shows on your Vizio TV. 


Here are 20 possible fixes for Crackle not working on Vizio Smart TV:


1. Check for Vizio TV software updates:
  • Go to Menu - System - System update or Software update.
  • Select "Check for update" and install any available updates.
  • Restart your TV and check if Crackle is now working.


2. Uninstall and reinstall the Crackle app:
  • Go to Menu - Apps or Smart Hub.
  • Find the Crackle app and select Uninstall or Delete.
  • Visit the Vizio TV app store and download the Crackle app again.
  • Sign in with your Crackle account to install the app.
3. Restart your Vizio Smart TV:
  • Go to Menu - System - Restart or Restart system.
  • Your TV will shut off and turn back on, loading all settings.
  • Open the Crackle app to see if it is now functioning properly.


4. Check your network connection:
  • Ensure the Wi-Fi or Ethernet cable is securely connected to your Vizio TV.
  • Check your broadband router for any flashing error lights.
  • Reboot your router and modem and then reconnect your Vizio TV to the network.
  • Run an internet speed test on the TV to confirm you have enough bandwidth for streaming.


5. Change to 5GHz Wi-Fi (if available):
  • Go to Menu - Network - Wi-Fi Direct.
  • Select your router's Wi-Fi network name (SSID) and enter the password.
  • Choose the 5GHz frequency band option if prompted.
  • Select Connect and Crackle streaming should improve over the faster 5GHz band.


6. Re-enter your Crackle login info:
  • Open the Crackle app on your Vizio TV.
  • Select Sign In or Login in the app and enter your username and password.
  • Make sure the correct login information has been entered.
  • Select Login or Sign In to verify your Crackle account is working.


7. Clear the Crackle cache and data:
  • Go to Menu - Apps - Crackle.
  • Select Storage, Cache or App info/data options.
  • Choose "Clear cache" and "Clear data" to reset the Crackle app.
  • Restart the Crackle app and log in again with your account info.


8. Disable and re-enable the Crackle app:
  • Go to Menu - Apps or Smart Hub - Crackle.
  • Select "Disable app" or "Force stop" to disable the Crackle app.
  • Go back and select "Enable app" or "Start app" to re-enable Crackle.
  • Open the Crackle app again to check if it is now working properly.


9. Uninstall recent apps (if any):
  • Go to Menu - Apps or Smart Hub.
  • Check the list of installed apps for any that were downloaded recently, around the time Crackle stopped working.
  • Select "Uninstall" or "Delete" to remove those recent apps.
  • Uninstalling a conflicting app may fix issues with Crackle.


10. Check your Crackle account status:
  • Visit and sign in with your account.
  • Select "Account" or "Subscription" to check details.
  • Ensure your account is active and paid (if a paid sub).
  • Update any expired billing info to reactivate your account.


11. Remove Crackle from content blocking:
  • Log into your wireless router's admin interface, usually by entering your router's IP address into a web browser.
  • Check if Crackle is being blocked under "Parental controls" or "Content filtering".
  • Remove Crackle from the list of blocked streaming services or turn off content filtering altogether.
  • Save the settings in your router and reconnect your Vizio TV to test Crackle.


12. Factory reset your router:
  • Locate the small reset button on your router, it's usually on the back or side of the router.
  • Press and hold the reset button for 10-30 seconds until the router resets.
  • Go through the process of setting up your network name (SSID) and password again.
  • Connect your Vizio TV to the network and open the Crackle app to check if it's now working.


13. Contact Vizio support:
  • Visit or call Vizio support at (844) 254-8087.
  • Provide details about issues with the Crackle app on your specific Vizio TV model.
  • Vizio can help troubleshoot software or network problems preventing Crackle from working.
  • They may need to collect logs or remotely access your TV to resolve the issue.


14. Contact Crackle support:
  • Visit
  • Report issues streaming content or using the Crackle app on your Vizio TV.
  • Provide details about error messages, login problems or content not loading.
  • Crackle support can determine if the issue is with their service or with your Vizio TV settings and help resolve it.


15. Check Crackle's social media:
  • Visit
  • Check for any posts indicating service issues or outages that could be preventing the Crackle app from working on your Vizio TV.
  • Crackle may provide updates on when their service will be restored.


16. Ensure enough storage space:
  • Go to Menu - Apps - Crackle.
  • Select "Storage" or "App info" to check how much storage space the Crackle app is using.
  • Delete unused apps, videos, music, photos or other media to free up storage space on your Vizio TV.
  • Having too little free storage can sometimes cause apps like Crackle to malfunction.


17. Test Crackle on another device:
  • Try streaming a movie or show on Crackle using another streaming media device like Roku, Fire TV, Android phone or iPad.
  • If Crackle is working on other devices but not your Vizio TV, it likely indicates an issue with your TV software or settings specific to that device.
  • Contact Vizio support for further help troubleshooting your TV if Crackle is not working properly on it.


18. Power cycle your Vizio TV:
  • Unplug the power cable from the outlet or the back of the Vizio TV.
  • Leave the TV unplugged for 3 full minutes to allow it to reset.
  • Plug the power back in and turn on your TV.
  • Open the Crackle app to check if power cycling resolved the issue.


19. Disable fast startup:
  • Go to Menu - System - Power mode.
  • Ensure "Fast startup" or "Instant power on" is Disabled.
  • These features can sometimes disrupt apps and streaming services on smart TVs.
  • Disabling them and doing a full reboot of your Vizio TV may fix issues with Crackle.


20. Factory reset your Vizio TV:
  • Go to Menu - System - Reset & Admin - Factory reset.
  • Make sure to backup important info before resetting as all data will be erased.
  • Select "Reset TV to factory defaults" and follow the prompts to initiate the reset.
  • Once your TV has reset, go through the initial setup again, download the Crackle app and sign in to check if it's now functioning.