Shudder is a popular streaming service for horror, thriller and suspense content.  Just recently, I had issues streaming the Shudder app on my Samsung Smart TV.


Internet connectivity issues, Outage at Shudder, Software glitch, Shudder app issue, Incompatible app version, Device storage issue and Account login error are possible causes that could lead to this issue.


Here at Smart Home Apt, we shall look into a few effective tips you can try to resolve Shudder App not working on your Samsung TV.


How to fix Shudder App Not Working on Samsung Smart TV ?

1. Make sure Samsung TV Is Compatible With Shudder Streaming Service

Samsung smart TV models released in 2018 or later, which run Samsung's Tizen OS, are compatible with the Shudder app. To verify the year and operating system version of your Samsung TV, please consult the Samsung website.

For those with Samsung TVs from earlier than 2018, the two options are to get a new TV or to acquire a streaming stick. Obtaining a streaming stick is a less costly and simpler approach.

It's simple to watch Shudder on your TV, be it a smart TV or not. Just plug in a Fire TV Stick or a Roku streaming stick for access to all the main streaming apps.


2. Restart or Power Cycle Your Samsung TV

App malfunctions are commonly the result of random TV software errors. As is customary with most software issues, the most reliable solution is to power cycle the TV.

By pressing the power button on the remote, the TV goes into standby mode, not actually turning it off, meaning the active app won't be restarted. To restart the apps on a Samsung TV, the easiest option is to restart the TV entirely. 

Two methods exist for forcing a restart of a Samsung TV.


Utilize the remote control to Reboot your TV:
  • Make sure your TV is not in standby mode.
  • Press the power button on your remote and holding it until the TV turns off and then back on. 
  • Once it has powered back up, press the Home button to open the Shudder App you were trying to restart.


To Restart your TV manually:

This process of manually power cycling your TV does not require a remote and can thus be done by anyone. It is also one of the only processes that can be used for all types of TVs, including non-Samsung Smart TVs.

  • Disconnect the power cable of your TV from the mains or surge protector.
  • Wait for two minutes, plug the TV back in, switch it on.
  • Press the Home button and  afterwards choose the Shudder App you were attempting to restart.


3. Determine Your Internet Speed

Buffering issues on Shudder and other video streaming apps can be caused by a slow internet connection. In extreme cases, the internet speed may be too low or unreliable to even link up to the Shudder servers.

You can check your internet speed by performing an Internet Speed Test on either a computer or a phone, as long as the device is connected to the same Wi-Fi network as your TV. Don't forget to turn off mobile data on your phone for the most accurate results.

To enjoy a quality streaming experience, you must have a minimum of 3–4 Mbps for standard streaming and 5–8 Mbps for HD. If your connection speed is slower than that, you need to take the below steps to increase it:

  • Investigate potential sources of interference (e.g., too many walls between your router and your TV).
  • Restart your router and modem (view the next tip).
  • Contact your internet provider to assess if there are network faults or if you require an upgrade.


4. Restart your router and modem

Your TV or the Shudder app may not be the cause of the issue, it is typically related to your local Wi-Fi network.

It's much simpler to just reboot your entire network rather than take the time to debug every potential network issue. It's also a good idea to restart your network once monthly in order to ensure it runs at its best.

Ensure that no one in your residence is currently using the internet before going ahead with this process. This reboot will temporarily disrupt all network and internet connections for approximately five minutes.

  • Begin by unplugging the power cables from your modem and router. 
  • After 30 seconds, plug the power cables back in again. 
  • Give the modem and router time to boot up, it should take a few minutes.


When your TV is back online, attempt to open the Shudder app. If you previously found that your network speeds were slow, this is an ideal time to check them again. Restarting your router may be helpful in increasing your speeds, but won't necessarily address the issue.


5. Perform Samsung TV Firmware Update

As with app updates, firmware updates may be able to fix any issues with your TV app.

Despite the fact that Samsung smart TVs update automatically, they also have a manual update feature. While it may not be needed, it is certainly a handy option if the automatic updates fail without providing any notice.

To update the software on your Samsung TV:

  • Press the Home button on the remote control to open the smart hub.
  • Then click Settings in the menu.
  • Select the Software Update tab.
  • Press Update Now and wait for the download to complete.
  • Finally, follow the on-screen instructions to install the update.


After updating the firmware, give the Shudder app another go.


6. Purge Your Shudder App Cache

Instead of reinstalling the app, Samsung TVs offer an alternative: clearing the app's cache. This is like deleting the cookies in your web browser, and it can usually help to fix random problems with the app.

  • Push the Home button on your remote for the Samsung TV to activate the smart hub.
  • From the smart hub menu, select Settings.
  • Choose the Apps tab and then System Apps.
  • Highlight the Shudder app and press Clear Cache.
  • Press OK to confirm the action.


7.  Delete and reinstall Shudder App again

Deleting the app and then reinstalling it is the only solution to certain app glitches which cannot be solved by clearing the cache. 


To delete the Shudder app:
  • With the Samsung TV remote, press Home.
  • Go to the on-screen menu and select Apps.
  • Click Settings.
  • Move to the Shudder App and click Delete
  • Press the Delete button in the pop-up to confirm.


To reinstall the Shudder app:
  • Press the Home button on the remote for your Samsung TV.
  • Navigate to the Apps page from the on-screen menu.
  • Locate the magnifying glass icon, type in Shudder.
  • Then hit the Install button.


Input your login details in the Shudder app once more. It won't remember from the prior installation.


8. Turn Off Your VPN if applicable

If you are not familiar with a VPN, you can disregard this step. However, if you are using a VPN, this step is applicable.

Most video apps and streaming services attempt to stop VPN traffic, and Shudder may be one of these. To check if the VPN has been blocked, turn it off and try reconnecting Shudder app without it.


9. Give Shudder a Go on a Different Device

We have explored all the possible fixes for your TV. Before we move on to our most extreme measure, let us evaluate how widespread the problem is. Go ahead and try to access Shudder on your computer or any other device connected to the same network.

If Shudder isn't working on your TV but is running on your other devices, it's time to reach out to Samsung support.

If Shudder isn't functioning properly across your devices, it could be due to a problem with your Shudder account or Shudder's servers.


10. Determine the Status of Shudder Server

With ServicesDown, you can find out if people in your region are having problems with Shudder. Generally, these Shudder outages are localized and can be resolved quickly.

If you cannot locate any information on ServicesDown, it is recommended to get in touch with Shudder support at for the latest Information.


11. Perform Samsung TV Factory Reset

We have given the simpler solutions a try, so it's time to attempt a factory reset. This action will eliminate all the TV's settings, like those of the Shudder app, but it might be the answer to the streaming app problems.

To reset your Samsung TV:

  • Begin by pressing the Home button on the remote and accessing the smart hub. 
  • From there, go to the Settings menu.
  • Then click the General tab (or Support -> Self Diagnosis on some TVs). 
  • After that, choose the Reset option and type in the pin or 0000 if prompted. 
  • You can finish off by clicking OK to finalize the reset process.


Attempt to launch the Shudder app again. This should have resolved any software or firmware problems that were hindering the app from working on your Samsung TV.


In fact, there are several troubleshooting steps you can try to resolve issues with the Shudder app not working properly on your Samsung Smart TV. 



Here are all 21 fixes in step by step process:


1. Check shudder Server status
  • Open on your phone, tablet or computer.
  • Check if the page reports any ongoing service issues or outages with Shudder.
  • If there are issues, you will have to wait for Shudder to resolve them before the app works on your Samsung TV again.


2. Restart your Samsung Smart TV
  • Turn off your Samsung TV using the remote control or power button.
  • Unplug the power cable from the power outlet for at least 30 seconds.
  • Plug the cable back into the outlet and turn your TV back on.
  • Wait a couple minutes as the TV restarts, then try opening the Shudder app.


3. Restart your Wi-Fi router and modem
  • Locate your Wi-Fi router and modem, typically in a sitting room.
  • Unplug the power cables to turn them off for 30 seconds.
  • Plug the cables back in to turn on the Wi-Fi router and modem.
  • Wait 2 minutes as they restart, then open Shudder app to see if it's now working.


4. Move your TV closer to the Wi-Fi router
  • Identify where your Wi-Fi router is located in your home.
  • If it is far from your Samsung TV, try moving your TV closer to the router.
  • The shorter distance should provide better Wi-Fi coverage and connectivity to your TV.
  • Relaunch the Shudder app to see if it now opens and streams properly.


5. Check for software updates on your Samsung TV
  • Go to Settings  and click Support or Update on your Samsung TV using the remote.
  • Select Check for Updates or Software Update.
  • If an update is available for your TV, select Download and Install.
  • The update may contain a fix for issues affecting the Shudder app. Once installed, reopen the Shudder app.


6. Uninstall and reinstall the Shudder app
  • Go to Samsung Smart Hub or the Content & Apps screen on your TV.
  • Highlight the Shudder app and press the Options or More Options button.
  • Select Delete or Uninstall to remove the Shudder app from your TV.
  • Then go to the Samsung App Store and search for the Shudder app.
  • Select Download or Install to reinstall the app on your TV.
  • Sign into the Shudder app again and it should now open without issues.


7. Update the Shudder app to the latest version
  • Go to Samsung Smart Hub or Content & Apps and select the Shudder app.
  • If there is an available update for the app, select Update to install it.
  • The update may contain a fix for issues affecting the current app version.
  • Once updated, open the Shudder app again to see if it's working properly.


8. Make sure you have enough free storage space on your Samsung TV
  • Go to Settings and click on Support or Device Care on your Samsung TV.
  • Select Device Storage or Storage Space to check available storage.
  • If storage space is nearly full, uninstall unused apps and media to free up space.
  • Shudder and other streaming apps need space to buffer video and store data.
  • With more free space, reopen the Shudder app to see if it now works.


9. Sign out of the Shudder app and sign back in
  • Open the Shudder app on your Samsung TV and go to Settings.
  • Select Log Out or Sign Out to sign out of your Shudder account.
  • Then select Sign In or Login and enter your Shudder email and password again.
  • Signing in refreshes your authentication and may resolve any login issues.
  • Try opening the Shudder app again to see if it now opens properly.


10. Reset your Shudder account password
  • On a phone, tablet or computer open the Shudder website at
  • Select LOG IN at the top and then select Forgot your password?
  • Enter the email linked to your Shudder account and select Reset password.
  • You will get an email with a link to reset your password. Follow the link and set a new password.
  • Sign in to the Shudder app on your Samsung TV with your new password. This will reset your login credentials in case there were any account access issues.


11. Use an Ethernet cable to connect your TV to the router
  • Connect one end of an Ethernet cable to your Wi-Fi router.
  • Connect the other end to the Ethernet or LAN port on the back of your Samsung TV.
  • The Ethernet connection provides faster, more stable internet connectivity compared to Wi-Fi.
  • With the Ethernet cable connected, relaunch the Shudder app to see if it's now working.


12. Adjust streaming quality to a lower setting
  • Open the Shudder app on your Samsung TV and go to Settings.
  • Select Playback or Streaming Quality and change the setting to a lower quality like 360p or 480p.
  • Lower quality streaming requires lower bandwidth so it may resolve buffering issues.
  • Try playing content on Shudder with the lower quality setting to see if it works.


13. Disable power saving mode on your TV
  • Go to Settings, then click on General on your Samsung TV and select Power Saving Mode.
  • Make sure Power Saving Mode is set to Off. Power saving mode can affect network connectivity.
  • With this disabled, the Shudder app should have normal access to network functions.
  • Reopen the Shudder app to see if it now opens and plays content without issues.


14. Uninstall recently installed apps
  • If you recently installed other apps on your Samsung TV before Shudder stopped working, they may be causing a software conflict.
  • Go to Samsung Smart Hub followed by Apps and select the Sort option to sort apps by Installation date.
  • Uninstall any recently installed apps by highlighting them and selecting Uninstall.
  • With conflicting apps removed, relaunch the Shudder app to see if it now works.


15. Perform a "power reset"
  • Turn off your Samsung TV and unplug the power cable from the outlet.
  • Keep the TV unplugged for 2 hours to fully reset the TV software and components.
  • After 2 hours, plug the power cable back in, turn on your TV and wait as it restarts completely.
  • A power reset will refresh your TV software and drivers which can resolve many issues. Open the Shudder app again to check if it's working.


16. Make sure HDMI cables to external devices are firmly connected
  • Check any HDMI cables connecting external devices like a soundbar, set-top box or Blu-ray player to your Samsung TV.
  • Remove and re-connect each HDMI cable making sure the connections are secure.
  • Loose or faulty HDMI connections can sometimes disrupt a Smart TV's apps and functions.
  • With HDMI cables properly connected, relaunch the Shudder app to see if it's now working.


17. Turn off "Auto Motion Plus" or "TruMotion"
  • Go to Settings , then click on Picture on your Samsung TV and locate Auto Motion Plus or TruMotion.
  • This setting can improve motion quality but may interfere with streaming apps.
  • Turn the setting to Off or Custom and disable motion smoothing.
  • With this turned off, relaunch the Shudder app to check if it's now working properly.


18. Check if parental controls are blocking Shudder
  • Go to Settings and then Parental Control on your Samsung TV.
  • Make sure the level is set to either "None" or "Custom" rather than "Block content".
  • If on custom, check that "Internet Streaming Content" is not set to "Block".
  • Parental control settings may be blocking access to the Shudder app. Adjust as needed.
  • Once parental controls are not blocking Shudder, relaunch the app to check if working.


19. See if your internet data cap needs resetting
  • Log into your internet account to check your monthly data usage and cap.
  • If you've exceeded the cap, your internet access may be slowed down or disrupted.
  • Wait until your data resets for the next month or call your provider to reset it early.
  • With your data cap restored, the Shudder app should now stream properly on your Samsung TV.


20. Try Shudder on another device to confirm the issue
  • Try accessing your Shudder account on another streaming device like a Roku or Fire TV, or on your phone or tablet.
  • If Shudder opens and streams content on another device, then the issue is likely with your Samsung TV software or connectivity.
  • If Shudder does not work on other devices either, then there may a problem with your Shudder account or a service outage - contact Shudder support at


21. Contact Samsung support for additional help
  • If the previous steps do not resolve your issue, you may need to contact Samsung support for further troubleshooting help.
  • You can contact Samsung support via live chat on, phone or by tweeting @SamsungSupport or at
  • Explain your issue with the Shudder app not working on your Samsung Smart TV model and provide details of the troubleshooting steps you have already tried
  • Samsung support can test your TV remotely and provide additional solutions to fix software or connectivity issues that may be affecting the Shudder app.


Hope this helps get your Shudder working again on the Samsung Smart TV.