The Redbox app allows you to rent and stream movies directly on your Samsung Smart TV. However, some Samsung Smart TV owners have reported issues with the Redbox app not working properly. 

Here at Smart Home Apt, we shall look into effective fixes you can try to fix the Redbox app and get it working again on your Samsung TV.


How to resolve Redbox App Not Working on Samsung Smart TV ?


1. Ensure That Your Samsung TV Is Compatible With Redbox

Samsung smart TVs from 2016 and onward, which run on Samsung's Tizen OS, are compatible with the Redbox On Demand app. You can check the year and OS version of your Samsung TV on their website.

If you have an older Samsung TV prior to 2016, you must decide between replacing the TV or buying a streaming stick. The streaming stick is a cost-effective and straightforward alternative.

Adding either a Fire TV Stick or Roku streaming stick to your TV (smart or otherwise) will allow you to Watch Redbox on any television. Both of these streaming sticks are easy to use and have all the popular streaming apps.


2. Restart or Power Cycle Your Samsung TV

Random software glitches can lead to issues with apps. As is typical with software problems, the most practical resolution is to reboot the system.

When you press the power button on the remote of a Samsung TV, it doesn't turn the TV off - it goes into standby mode. Therefore, to restart any apps on the TV, the entire TV must be restarted.

There are two distinct methods for initiating a restart of a Samsung TV.


To Restart your TV using the remote:
  • Ensure that your TV is not in standby mode by holding your remote's power button until the power comes back on. 
  • Press the Home button.
  • Now, Open Redbox app you were trying to restart. 


To Restart your TV manually:
  • Unplug the power cable from the wall or surge protector.
  • Then, pause for two minutes.
  • Now, Plug the cable and turn on the TV.
  • Press the Home button.
  • Open Redbox app that needs to be restarted.

It would be wise to have these instructions handy; a simple restart can fix many TV issues.


3. Test the Speed of Your Internet

Buffering issues can commonly arise when using Redbox On Demand and other video and streaming applications due to slow internet. At times, the internet might be so slow or unreliable that it is unable to connect to the Redbox servers.

To ensure your TV and the device you are using are on the same network, you should turn off mobile data on your phone and connect to Wi-Fi. After doing this, you can conduct an internet speed test via your computer or phone. 

To be able to stream standard video, your connection speed needs to be 3–4 Mbps and for HD streaming, it must be 5–8 Mbps. 

If you are unable to reach these speeds, then it is necessary to:

  • Investigate potential sources of interference (i.e. walls between router and TV). 
  • Reboot the router and modem (instructions in the next tip). 
  • Communicate with your internet provider to determine if there are any network issues or if an upgrade is needed.


4. Restart Your Router and modem

Your TV or the Redbox app may not be the issue; it could be your local Wi-Fi network that is causing the problem.

Instead of spending time and effort to diagnose any issues with the network, it is simpler to simply restart the network in order to determine the root of the problem. Additionally, it is recommended to restart the network once a month in order to keep it running optimally. 

Prior to commencing, ensure that no one in your home is accessing the internet. This reboot will temporarily cut off all internet and networking connections for around five minutes.

To begin:

  • Unplug the power cable from your router and modem.
  • Then wait 30 seconds. 
  • After that, plug the power cables back in.
  • Give a few minutes for the modem and router to boot up.

After your television reconnects to the network, try launching the Redbox On Demand app. It's also a great opportunity to re-test your internet speeds if they were sluggish when you initially tested them. 

Restarting your router may increase your speeds temporarily, but it won't necessarily solve any underlying issues. 


5. Perform Samsung TV Firmware Update

Firmware updates can be helpful in resolving app issues on your TV, similar to how app updates can. 

Samsung smart TVs are designed to update automatically, but they also provide the opportunity to manually force a firmware update if needed. This is an extra feature, which should not be necessary, but is available in the event that the automatic updates fail without warning.

By using the remote of your Samsung TV:

  • Open the smart hub by pressing the Home button. 
  • After that, select Settings in the smart hub menu.
  • Go to the Software Update tab.
  • Tap Update Now and wait for the download to finish.
  • Install the update with the on-screen instructions.

After the firmware upgrade, give the Redbox On Demand app again.


6. Delete the Redbox App Cache

As opposed to reinstalling the app, Samsung TVs provide the option of clearing the cache of the app. This is analogous to erasing the cookies in your web browser, and can oftentimes be a remedy for random malfunctions within the app.

To begin:

  • Press the Home button on your Samsung TV's remote to open the smart hub.
  • Then choose Settings in the smart hub menu.
  • Go to the Apps tab.
  • Then, Select System Apps.
  • Next, Select the Redbox On Demand app.
  • Select Clear Cache.
  • Lastly press OK to confirm.


7. Delete and Install the Redbox App again

Clearing the cache can often solve app issues, however, in some cases it is necessary to delete the app and then download it again. This process is known as a full reinstall.


To remove the Redbox app:
  • Using your Samsung TV remote, press the Home button.
  • Scroll to the Apps menu.
  • Select Settings.
  • Locate the Redbox On Demand App.
  • Choose Delete, and confirm by pressing Delete in the pop-up. 


To reinstall the Redbox app on your Samsung TV:
  • First press the Home button on your remote. 
  • Go to Apps.
  • Then click the magnifying glass icon. 
  • Enter Redbox On Demand in the search box and hit Install.

Try running the Redbox app one more time. Your login details won't be saved from the initial setup.


8. Turn Off Your VPN if applicable

If you are using a virtual private network (VPN), then this step applies to you. However, if you are unfamiliar with the concept of a VPN, then it is likely that you are not utilizing one. 

Most Video apps and streaming services usually attempt to stop VPN traffic. If your VPN has been blocked by Redbox On Demand, you will likely be unable to access your streaming content. To confirm this, you should turn off the VPN and attempt the connection again. 


9. Give Redbox a Try on a Different Device

Before taking our most extreme step, let's see how much of an issue this is. Let's evaluate if Redbox On Demand can be accessed on your computer or any other device connected to your network. We've almost examined all the potential solutions for your TV. 

If Redbox isn't compatible with your TV, but is compatible with other devices, it is recommended to contact Samsung support.

When Redbox does not operate on any of your devices, it may be due to your Redbox account or Redbox's servers.


10. Investigate the Status of the Redbox Server

Utilizing DownDetector, you can determine whether other individuals in your locality are encountering troubles with Redbox On Demand. Frequently, Redbox outages are localized and resolved in a timely manner. 

If seeking information on DownDetector does not yield results, it may be prudent to reach out to Redbox support for a more up-to-date information.


11. Perform Samsung TV Factory Reset

We've gone through every simple fix, so let's attempt a factory reset. This will clear all of your TV configurations, including the Redbox On Demand app. This might solve your streaming troubles, though it will delete all settings and app data.

To begin the reset procedure for your Samsung TV:

  • Press the Home button on the remote and open the smart hub. 
  • Go to the Settings menu.
  • Open the General tab (or Support -> Self Diagnosis on some TVs). 
  • Select Reset and if asked, type in your PIN or the default 0000
  • To finalize the reset, click OK.


Try to launch the Redbox application again. This should have taken care of any software or firmware problems that may have been blocking the Redbox app on your Samsung TV. 


Learn How to Watch Redbox on Samsung Smart TV

Get access to Redbox streaming through your Samsung Smart TV. Here's how to sign up, download, install, and get started. Plus, find out how to get the best experience with Redbox on your Samsung Smart TV.


How to watch Redbox Service for free ?

Redbox began in 2002 when it started providing customers with DVDs through its iconic kiosks. Since then, it has grown to become a free ad-supported streaming service with numerous live streaming channels and a wide range of on demand movies, as well as the ability to rent or buy movies. 

In 2018, the company launched its On Demand platform, expanding its selection of movies and TV shows even further.

Typically, streaming rentals cost between $1.99 and $5.99, although it is possible to rent theatrical releases in advance for $19.99. 

Buying a movie usually runs between $9.99 and $19.99, and customers can sometimes benefit from buying movie bundles at reduced prices. Generally, older film titles tend to be less expensive than newer ones. 


What is the process of signing up and getting Redbox on a Samsung Smart TV ?
  • Sign up for Redbox and head to the Home Screen on your Samsung Smart TV. 
  • From there, open up the app store and search for "Redbox".
  • Then, "Add to Home" to install it.
  • After the installation is complete, sign in with your Redbox information to start watching on your Samsung Smart TV.


In fact, by following the key troubleshooting steps provided in this guide, you will be able to resolve issues with the Redbox app on Samsung Smart TVs.


Here are 21 possible fixes for issues with the Redbox app on Samsung Smart TVs:


1. Update the Redbox app:
  • Open the Smart Hub or Apps menu on your Samsung TV and select the Redbox app.
  • Choose "Update app" or "Check for updates".
  • Install any available updates for the Redbox app.
  • Relaunch the app to see if issues are resolved.


2. Restart your Samsung Smart TV:
  • Using your remote, navigate to the "Settings" menu.
  • Select "Device Care" or "Support" then choose "Restart" or "Self Diagnosis" > "Reset Smart Hub".
  • Follow any on-screen prompts to restart your Samsung TV.
  • Relaunch the Redbox app after restart to see if working again.


3. Reinstall the Redbox app:
  • Open the Smart Hub or Apps menu and find the Redbox app.
  • Select "Delete app" or "Uninstall" to remove the current app.
  • Visit the Samsung Apps store and re-download the Redbox app to install latest version.
  • Sign-in again and relaunch app to see if issues are fixed.


4. Reset Samsung TV to factory defaults:
  • Open the "Settings" menu on your Samsung TV.
  • Select "Device Care" or "Support" then choose "Reset Smart Hub" or "Self Diagnosis".
  • Choose "Reset to initial settings" > "Reset" and follow prompts to reset to factory settings.
  • Reinstall any apps, sign in to accounts and retry Redbox app.
  • Only use as a last resort as all settings/customization will be reset.


5. Check your internet connection:
  • Make sure your Samsung TV is connected to your network/Wi-Fi.
  • Test your connection speed and signal strength through your Samsung TV's network settings.
  • Troubleshoot or reset your router/modem if needed and recheck connection.
  • Relaunch the Redbox app to see if issue was resolved with network connectivity re-established.


6. Sign out and sign back into your Samsung account:
  • Open the "Settings" menu and select "Accounts".
  • Choose "Sign out" to sign out of your Samsung account.
  • Select "Sign in" and enter your Samsung account email and password to sign back in.
  • Relaunch the Redbox app to see if signing back in resolved the issues.


7. Clear the cache and data for the Redbox app:
  • Open the "Settings" menu and go to "Apps" or "Application manager".
  • Locate the Redbox app in the list of installed apps on your Samsung TV.
  • Select "Storage" or "Clear data".
  • Choose "Clear cache" and "Clear data" to delete temporary files and reset app.
  • Relaunch the Redbox app after clearing the cache and data.


8. Unplug additional input devices:
  • Power off any attached Bluetooth keyboards, remotes or other input devices.
  • Unplug the USB receiver for wireless devices or disconnect USB for wired keyboards.
  • Relaunch the Redbox app to see if the issues have been resolved.


9. Enable Location for the Redbox app:
  • Open the "Settings" menu and go to "Apps" or "Application manager".
  • Select the Redbox app from the list of installed apps.
  • Choose "Permissions" or "Location".
  • Ensure "Location" access is enabled or select "Allow" when prompted on next launch of the Redbox app.
  • Try streaming content on the Redbox app again after enabling location access.


10. Free up storage on your Samsung TV:
  • Open "Settings" menu and select "Storage" or "Device Care" > "Storage manager".
  • Delete unused apps, clear app cache/data and delete downloaded content you no longer need.
  • Try launching Redbox app again after freeing up storage space.


11. Check for Samsung TV software updates:
  • Open the "Settings" menu and select "Device Care" or "Support".
  • Choose "Update now" or "Check for updates" and install any available updates for your Samsung TV's software.
  • Once updated, try relaunching the Redbox app to see if issues have been resolved.


12. Wait for resolution of Redbox server issues:
  • Server-side issues with Redbox's systems can temporarily disrupt their app.
  • Wait 30-60 minutes and retry launching the Redbox app on your Samsung TV.
  • Redbox works to resolve server issues quickly but may require patience until fixed.


13. Enable "Unknown Sources" on your Samsung TV:
  • Open "Settings" and go to "Security" or "Lock screen and security".
  • Choose "Unknown sources" or "Install unknown apps" and enable the setting.
  • Try reinstalling the Redbox app or installing any available updates after enabling.
  • Only enable this setting temporarily until done using the Redbox app.


14. Disable any ad blockers or anti-virus on Samsung TV:
  • Open the "Settings" menu and go to "Device Care" or "Security".
  • Locate any installed ad blocker or anti-virus apps and choose "Disable" or "Uninstall".
  • Try using the Redbox app again after disabling these utilities to check if issues persist.


15. Ensure correct date/time on your Samsung TV:
  • Open "Settings" and go to "Device Care" or "Time" > "Set time automatically".
  • Toggle the option to "Off" then enter the correct date and time for your location.
  • Try using the Redbox app again after setting the proper date and time settings.


16. Check if other streaming apps work:
  • Try using other streaming apps like Netflix, Hulu or YouTube to determine if issue is isolated to just the Redbox app or all streaming/apps in general.
  • If all apps are not working properly, it indicates a larger system issue. If just Redbox app affected, points to issue with that specific app.


17. Uninstall/reinstall Samsung Instant On or integrated streaming services:
  • Open "Settings" and go to "Apps" or "Application manager".
  • Locate "Samsung Instant On" or "Smart Hub Streaming".
  • Select "Uninstall" or "Delete app" to remove the current app.
  • Reinstall the app by visiting the Samsung Apps store to download latest version.
  • Try using the Redbox app again after reinstalling to check if issues are fixed.

18. Perform a "Forced Restart" of your Samsung TV:
  • A forced restart clears temporary files and resets your Samsung TV software.
  • Unplug the power cord for your Samsung TV from the electrical outlet.
  • Press and hold the power button on the TV for 30-60 seconds.
  • Plug the power cord back in and turn your TV on using the remote.
  • Try relaunching the Redbox app after performing a forced restart.


19. Re-enter Wi-Fi network information:
  • Open "Settings" and select "Network" or "Wi-Fi".
  • Choose your Wi-Fi network and select "Forget network" to remove current information.
  • Re-enter your network name (SSID) and enter password to reconnect.
  • Try using the Redbox app after re-entering Wi-Fi details to check if issue is fixed.


20. Unplug TV from power for 30 minutes:
  • Power off your Samsung TV and unplug the power cord from the electrical outlet.
  • Leave the TV unplugged for at least 30 minutes to fully clear temporary data and components.
  • Plug the power cord back in and turn your TV on using the remote.
  • Try relaunching the Redbox app after powering back on to see if issues have been resolved.


21. Enable "Auto update apps" on Samsung TV:
  • Open "Settings" and select "Apps" or "Application manager".
  • Choose "Auto update apps" and enable the option to "On".
  • This will automatically update the Redbox app and other apps to the latest versions to help prevent future issues.
  • Allow time for any available updates to install, then try using the Redbox app again.

Following these troubleshooting steps can help get your Redbox app working properly again so you can continue enjoying movies on your Samsung Smart TV.