I recently encountered Streaming issues with the Xbox App On my Samsung Smart TV. Many people have also reported this problem online. 

This can be a very frustrating problem as it can prevent you from enjoying your favorite games and streaming services. 

The Xbox App not working on Samsung Smart TVs can be caused by a variety of factors. This includes an outdated version of the app, a corrupted installation, an internet connection issue, or an issue with the TV itself. It can also be caused by a compatibility issue between the TV and the console. 

Here at Smart Home Apt, we will look at the nature of this issue and different effective methods to resolve it. 

Main causes for Xbox App Not Working On Samsung Smart TV

Here are some potential causes for why your Xbox App isn't working on your Samsung Smart TV:

1. Outdated Software

One of the most common causes for the Xbox App not working on a Samsung Smart TV is outdated software. This can happen if the app hasn't been updated in awhile, or if the TV itself has outdated software. To fix this, you'll need to update the software on both the Xbox App and the TV. 

2. Connection Issues

If the Xbox App isn't working on your Samsung Smart TV, it could be due to a connection issue. This could be caused by a slow or unreliable internet connection, or by a poor connection between the TV and the Xbox App. To fix this, you'll need to make sure that your internet connection is working properly, and that the TV is connected to the app. 

3. Incorrect Settings

Another potential cause for the Xbox App not working on a Samsung Smart TV is incorrect settings. This could be caused by the TV being set to a different resolution than the app, or by the sound settings not being configured properly. To fix this, you'll need to make sure that the TV's settings are properly configured for the Xbox App. 

4. Compatibility Issues

It's possible that the Xbox App isn't working on your Samsung Smart TV because of compatibility issues. This could be caused by the app not being designed for the TV, or by the TV not being compatible with the app. To fix this, you'll need to make sure that the app is designed for the TV, and that the TV is compatible with the app. 

How to Fix Xbox App Not Working on Samsung Smart TV ?

1. Ensure that your Samsung television is compatible with the Xbox

To use the Xbox app, you must have a Samsung smart TV from 2021 or later. These TVs are powered by the Samsung Tizen OS, which you can confirm by visiting the Samsung website.

In 2022, the official Xbox app was released as part of Samsung's new Gaming Hub for their 4K and 8K NEO QLED series, as well as their Smart Monitor Series. It is anticipated that other Samsung TVs will also be able to run the app as they are updated.

If you own a Samsung TV manufactured before 2021, you may want to consider investing in a streaming stick as a more affordable and convenient solution than replacing your TV.

You can conveniently play Xbox on any TV, whether it be a smart TV or not, by attaching a Fire TV Stick or Roku streaming stick. Both of these streaming sticks are simple to use and equipped with all the major streaming applications.

2. Power Cycle or Restart Your Samsung TV

If you are having trouble with your app, a possible solution may be to turn off the TV and then turn it back on again. This is a common fix for software issues and may resolve your problem.

When trying to restart Samsung TV apps, it is not enough to just hit the power button on your remote. This only puts the TV in standby mode, which will not reset the active app. To fully restart the app, it is best to restart the entire TV.

To restart an app on your TV using the remote:

• Ensure that the device is turned on and not in standby mode. 
• Press and hold the power button on your remote until the TV turns off and then turns back on. 
• Once the device is powered on, press the Home button and proceed to launch the Xbox app to restart.

You can also Restart your TV manually:

• Begin by disconnecting your TV's power cord from either the wall outlet or the surge protector. 
• Wait for a duration of two minutes before plugging the TV back in and turning it on. 
• After that, press the Home button and choose the Xbox app to restart.

Try using the Xbox app again and consider keeping these instructions readily available. Restarting your TV can often resolve various bugs and glitches.

3. Test Your Internet Speed

If your internet is slow, it can result in buffering problems when using Xbox or other streaming services. In some cases, your internet connection may be too slow or unreliable to even establish a connection to Xbox servers.

You can perform an internet speed test on your computer or mobile device. Ensure that the device you are using is connected to the same network as your television. To test your phone, make sure to disable mobile data and connect to a Wi-Fi network.

If your internet speeds are lower than 3-4 Mbps for standard streaming and 5-8 Mbps for HD streaming, you will need to take the below steps to inprove your connection speeds:

• Identify potential sources of interference, such as numerous walls between your router and television. 
• Reboot your router and modem (as discussed in the next tip). 
• Additionally, contact your Internet Service Provider to assess if there are any network issues or if you need a service upgrade.

4. Reboot router and modem

It is likely that the issue lies with your local Wi-Fi network rather than your TV or the Xbox app.

Rather than spending time trying to pinpoint each issue that could be causing your network to malfunction, it may be more efficient to simply restart your network monthly. This will help your network remain in top condition and may resolve any current problems.

Before you begin, ensure that no one in your house is currently using the internet. This process will temporarily disconnect all network and internet connections for approximately five minutes during the reboot.

To do this:

• Unplug the power cable from both your router and modem. 
• Allow 30 seconds to pass, then plug the cables back in. 
• Give the modem and router a few minutes to boot up. 

Once your TV is reconnected to the network, try running the Xbox app. If you experienced slow network speeds when you initially tested them, now is a good time to do another test. Restarting your router can temporarily improve your speeds, but it won't address any underlying issues.

5. Perform Samsung TV Firmware Software Update

Firmware updates can often be the solution to app issues on your TV, similar to how app updates can resolve problems on your devices.

Samsung smart TVs update automatically, but they also provide the option to manually initiate a firmware update. This feature is beneficial in the rare cases when an automatic update fails without notification.

To update your Samsung TV:

• Press the Home button on your remote control to open the Smart Hub. 
• Then, click Settings in the Smart Hub menu.
• Select the Software Update tab. 
• Click Update Now and wait for the download to complete. 
• Finally, follow the on-screen instructions to install the update.

After updating the firmware, attempt to use the Xbox app again.

6. Clear Xbox App Cache

Rather than going through the process of reinstalling, Samsung TVs provide the option to clear the cache of an app. This is similar to deleting the cookies in your web browser, and can often resolve any random issues with the app.

To clear the cache on your Samsung TV's Xbox app:

• Press the Home button on the remote control to open the Smart Hub. 
• Select Settings from the menu.
• Then navigate to the Apps tab. 
• Select System Apps, followed by the Xbox app. 
• Click Clear Cache and press OK to confirm.

7. Reinstall Xbox App

If an app is experiencing glitches, clearing the cache can help fix them. However, if that doesn't work, a full reinstall may be necessary. To do this, you'll need to delete the app and then reinstall it from the appropriate source.

To delete the Xbox App from your Samsung TV:

• Press the Home button on your remote.
• Select Apps from the on-screen menu.
• Click Settings and navigate to the Xbox App.
• Select Delete, and press Delete in the pop-up to confirm.

To install the Xbox app on your Samsung TV:

• Press the Home button on your remote.
• Select Apps from the on-screen menu.
• Select the Search icon (magnifying glass).
• Enter Xbox in the search box, and then press the Install button.

Give the Xbox app another go and Input your login details once more. It won't remember your information from the previous installation, so you'll have to enter it again.

8. Turn Off VPN

Most video apps and streaming services attempt to block VPNs. If Xbox has successfully blocked your VPN, you may not be able to access your streaming content. The best way to check this is to temporarily turn off your VPN and try the connection again.

9. Test Out Xbox on Another Device

Attempt to open Xbox on your computer or any other device connected to your network.

For example, if you have an Xbox console or an Android device, you can try downloading and launching the Xbox app on those. If the app works on another device, then it likely means the issue is with the Samsung Smart TV.

If the Xbox app does not work on another device, then it's possible the issue is with the Xbox servers or Xbox account. You can try restarting your console or device, or you can wait until the Xbox servers are back online.

10. Find out the Xbox Server Status

By using Downdetector, you can see if other people in your area are experiencing issues with their Xbox. Oftentimes, Xbox outages are localized and are resolved quickly.

If you haven't had luck on Downdetector, it might be beneficial to visit the Xbox Support Twitter page for a more current update.

11. Factory Reset Your Samsung TV

If your Xbox app issue persist then a factory reset may be the answer. A factory reset is a process that restores the TV to its original factory settings, which can solve many technical issues related to the Xbox app. 

It's important to remember that factory resetting your TV will erase all stored settings, so make sure to back up your preferences before resetting. 

To reset your Samsung TV:

• Press the Home button on your remote control to open the smart hub. 
• Then, go to the Settings menu.
• Select the General tab (or Support -> Self Diagnosis on some TVs), and select Reset. 
• You may be asked for a pin; if so, enter your personal pin or the default of 0000. 
• Once you confirm the reset process by clicking OK, your TV will reset.

Give it one more go: attempt to run the Xbox app again. This should have resolved any software or firmware issues that may have been preventing Xbox from operating on your Samsung TV.