Resolve Paramount Plus Not Working on LG TV - Try these 13 Fixes

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Resolve Paramount Plus Not Working on LG TV - Try these 13 Fixes

Paramount Plus is a popular streaming service that offers live TV and on-demand content from CBS, MTV, Nickelodeon, and more. Many LG smart TV owners subscribe to Paramount Plus to enjoy its shows and movies.

However, some LG TV users face issues accessing the Paramount Plus app or streaming content on it.

Outdated or corrupted Paramount Plus app, Incorrect login details, Internet connectivity problems, Account payment problems, LG TV software issues, Regional content restrictions, Temporary Paramount Plus service issues, or Other software conflicts could be the key causes for this issue.

Here at Smart Home Apt, we shall look into a few effective steps you can try to fix Paramount Plus not working on LG TV.

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1 How to fix Paramount Plus App Not Working on LG TV ?

How to fix Paramount Plus App Not Working on LG TV ?

1. Ensure that your LG TV is compatible with the Paramount Plus streaming service

Every LG smart TV model from 2018 or later, running the webOS 4.0 or later operating system, is compatible with the Paramount+ app.

If your TV is not compatible with Paramount Plus, you have two choices: replace the TV or add a streaming stick. A streaming stick is more cost-effective and simpler to install than a new TV.

You can easily watch Paramount Plus on your TV, whether it is a smart TV or not, by adding a Fire TV Stick or a Roku streaming stick. Both devices are user-friendly and come with all the popular streaming apps.

2. Restart or Power Cycle Your LG TV

If an application is not functioning properly, it is likely due to a software issue. To address this, it is recommended to restart the program. This process of turning it off and then on again often resolves software glitches.

Hitting the power button on your remote will put your LG TV into standby mode, but this won't restart your active app. To do this, you need to restart the entire TV.

Do the following:

Disconnect your TV from the power source.
Press and hold the power button on the TV (not the remote) for at least one minute.
Reattach the TV to the electrical outlet.

Give your TV a fresh start by trying the Paramount Plus app again. Refer to the instructions above if needed; a restart is often the remedy for common TV issues.

3. Test Your Internet Speed

Buffering issues with Paramount+ and other streaming apps can be caused by slow internet speeds. In some cases, your internet may be too slow or unreliable to establish a connection to the Paramount Plus servers.

You can easily check the speed of your internet connection by performing an internet speed test on your computer or phone. Ensure that the device you are using is connected to the same network as your TV. On your phone, switch off the mobile data and connect only to the Wi-Fi.

If your internet speed is slower than 3-4 Mbps for standard streaming or 5-8 Mbps for HD, you should consider boosting your connection to ensure a better streaming experience.

To do this:

Investigate potential sources of interference that may be preventing a clear connection (e.g. too many walls between the router and the television).
Reboot the router and modem (as detailed in the next tip).
Contact the internet provider to determine if there are any network issues or if a service upgrade is necessary.

4. Restart Your Router and modem

It's possible that your local Wi-Fi network, rather than your TV or the Paramount Plus app, is causing the issue.

Rather than spending time attempting to pinpoint and repair each individual network issue, it is much more efficient to simply restart the whole system. This should be done periodically, approximately once a month, to ensure the network is running optimally.

Before you begin, confirm that no one in your household is currently online. This reboot process will cause all network and internet connections to be unavailable for approximately five minutes.

Alright, let's begin!

Disconnect the power supply from your modem and router.
Allow 30 seconds to pass.
Reconnect the power supplies.
Allow a few minutes for your modem and router to power on.

If you are still having trouble running the Paramount+ app after your TV has reconnected to the network, try running a speed test to see if your network speeds are slow. Restarting your router may give you a temporary speed boost, but it will not solve all of the underlying issues.

5. Perform LG TV Firmware Update

Firmware updates can be a helpful solution to fix any issues you're having with your TV apps, similarly to how app updates can.

LG smart TVs offer both an automated update feature, as well as the ability to manually initiate a firmware update. Although it is not essential to do so, it is beneficial to have this option available in case the automated update has been disabled or fails without notification.

Now to update it:

Press the Settings button on your remote.
Navigate to All Settings.
Open the General tab.
Select About this TV.
Click Check for updates.
After the update is installed, follow the instructions in the General tab to power cycle your TV.

After updating the firmware, give the Paramount+ app another try.

6. Delete and install the Paramount Plus App again

If you're still having problems with an app on an LG TV, reinstalling it may be the easiest way to fix the issue. This will clear the app's data, which can often solve problems. An alternative is to manually clear the app's cache, but reinstalling is much simpler.

To get Paramount Plus up and running again, you'll need to remove the app and then install it again.

To uninstall the Paramount Plus app:

Press the Home button on your remote.
Navigate to Paramount Plus app and select and hold the app icon.
Then click the trash bin icon above it.
Confirm the uninstallation by pressing Yes in the pop-up.

To Reinstall Paramount+ on an LG TV:

Press the Home button on the remote.
Then go to the LG Content Store.
Once there, select the search icon (magnifying glass) at the top right of the screen and type in 'Paramount+'.
Select Paramount+ from the search results and press the Install button.

Try to use the Paramount Plus app once more. You will need to enter your login credentials since the details will not be transferred from the previous installation.

7. Agree to LG's User Agreements

You must accept all license agreements in order to use all LG's features and apps on your TV.

To do this:

Press the Settings button on your remote.
Go to All Settings and open the General tab.
Select About this TV and and click User Agreements.
Ensure that Accept All has been selected.

8. Check the TV Location Settings

The availability of streaming content and certain streaming applications may be dependent on your geographic location.

Streaming services such as Paramount Plus use their own methods to determine your location. However, they may also verify this information with your TV. LG TVs have a location setting that can be used for this purpose.

To do this:

Press the Settings button on your remote and navigate to All Settings.
Once there, open the General tab and select System.
Then click on Location and change the zip code to your current location if it is not already correct.

9. Turn Off Your VPN (if applicable)

If you are utilizing a virtual private network (VPN), this step applies to you. If you are not familiar with VPNs, chances are you are not using one.

The majority of video applications and streaming platforms attempt to block VPN usage. If Paramount+ has managed to impede your VPN, then you may be unable to access streaming content.

To verify this, the easiest way is to deactivate your VPN and try running the Paramount+ connection again.

10. Try Paramount Plus on a Different Device

If you're still having trouble getting Paramount Plus to work on your TV, first try opening it on your computer or another device on your network.

If it works on the other device, it's time to contact LG support for further assistance at https://www.lg.com/us/support/contact.

However, if Paramount Plus isn't working on any of your devices, it could be an issue with your Paramount Plus account or their servers.

11. Check the status of the Paramount Plus server

If you're still experiencing issues with Paramount+, you can try using Downdetector to see if other users in your area are having similar problems. Most of the time, these outages are localized and can be quickly resolved.

If you've looked everywhere on Downdetector and can't find a solution, it may be time to reach out to Paramount Plus support at https://help.paramountplus.com/s/contact-us or check their Official Support Twitter Page for the most up-to-date information.

12. Set Up a new Paramount Plus Account

For those experiencing problems with a single profile on Paramount Plus, creating a new profile is an easy solution. The service allows up to six (6) profiles on one account, so creating a new one can help to alleviate the issue.

If the app is able to open and you can reach the home screen, this fix should work; however, if the application is crashing before reaching the home screen, then another solution must be pursued.

To create a new profile on the Paramount Plus app on your LG TV:

Select the profile photo at the bottom-left corner of the screen.
Then click "Add Profile".
Enter a new profile name.
Click "Save Profile" to confirm.

When prompted, choose this new profile and attempt to watch a video. If it plays correctly, you can either keep using the new profile or reach out to Paramount support to check for issues with your old profile.

13. Perform LG TV Factory Reset

It's time to give the final option a go: a factory reset. This procedure will wipe away all of your TV settings, including those for your Paramount+ app. Although this will get rid of any current settings and app data, it could potentially solve your streaming app troubles.

Do the following:

Press the Settings button on your remote to open All Settings.
In the General tab, select Reset to Initial Settings.
Click OK to confirm.

Try running the Paramount Plus app again. This should have addressed any software or firmware issues that hindered the app from running on your LG TV.

Summary

In fact, if Paramount Plus is not working on your LG smart TV, try updating the app, signing out and back in, restarting the TV, resetting the app, or re-installing the app. One of these steps should resolve most common issues that can cause streaming problems with the Paramount Plus service on LG TVs. If all else fails, contact Paramount Plus support at https://help.paramountplus.com/s/contact-us for additional help in getting you back to enjoying your favorite shows and movies.

Reasons Why Paramount Plus May Not Work on LG TV

There are several factors that can potentially cause problems accessing the Paramount Plus streaming service on LG smart TVs.

Here are 8 possible causes to be aware of:

Outdated Paramount Plus app: If the Paramount Plus app on your LG TV is outdated, it may experience issues loading content or streaming video. Be sure to update the Paramount Plus app to the latest version.
Incorrect login credentials: Entering an incorrect email address or password when signing in to the Paramount Plus app will prevent you from accessing content. Double check that you are using the right login credentials.
Internet connectivity problems: Without a stable internet connection, the Paramount Plus app cannot function properly. Check if other internet-connected devices are working and restart your router or modem if needed.
Account payment issues: If there is an expired or declined payment method on your Paramount Plus account, it may restrict access to the streaming service. Update your payment information on the Paramount Plus website.
App data corruption: The data associated with the Paramount Plus app on your LG TV can become corrupted over time which disrupts streaming. Resetting or re-installing the Paramount Plus app will fix the corrupted data.
LG TV software issues: Outdated or buggy software on your LG TV itself may sometimes interfere with streaming apps. Be sure your LG TV's firmware is up to date which often includes updates for streaming service compatibility.
Regional content restrictions: Some video content on Paramount Plus may be restricted to certain countries or regions. Use a VPN to bypass geographic content restrictions, if needed.
Temporary Paramount Plus service issues: In rare cases, there may be temporary issues with the Paramount Plus service that cause streaming disruptions. Check the Paramount Plus system status page for any reported issues with the service. These are usually resolved within hours by Paramount Plus.
Other software conflicts: Other apps or services running on your LG TV could potentially conflict with the Paramount Plus app and create issues. Try restarting your LG TV to clear its memory and software environment.

21 fixes for Paramount Plus not working on LG TV:

1. Restart your LG TV - Turn off your LG TV by pressing the power or menu button on the remote, wait 30 seconds, then turn it back on. A restart refreshes the software and memory, fixing any temporary issues.

2. Restart your router/modem - Routers and modems also need to be restarted occasionally. Unplug your router and modem for 2 minutes then plug them back in. Restarting the network hardware will refresh your internet connection.

3. Check for app updates - Open the LG Content Store on your TV and search for the Paramount Plus app. If there is an available update, install it. App updates often contain bug fixes and compatibility updates to fix streaming issues.

4. Update your LG TV's firmware - Outdated firmware can sometimes cause problems with streaming apps. In your LG TV's settings, select "General" or "System" and choose "System Update" or "Software Update" to check for and install any available updates for your TV.

5. Reset the Paramount Plus app - In your LG TV's Application manager or Application options, find the Paramount Plus app and select "Delete app" or "Reset app". This resets the app data without deleting your login info. Then re-open the Paramount Plus app on your TV to sign in again.

6. Sign out and sign back in - Open the Paramount Plus app, select "Sign out" or "Logout" to sign out of your account. Then select "Sign in" and enter your email address and password to sign back in. This resets your login session which can fix temporary streaming issues.

7. Use a different streaming device - Try accessing Paramount Plus on another device like your phone, tablet, computer or another streaming device to determine if the issue lies with your LG TV or the Paramount Plus service. If working on other devices, the problem is likely with your LG TV or network.

8. Delete other apps - Having too many unused apps installed on your LG TV can sometimes tax system resources and cause interference. Go to your Apps manager or Application options in settings and delete any unused apps on your smart TV. then try accessing Paramount Plus again.

9. Adjust video quality - Within the Paramount Plus app on your LG TV, select Settings or the Menu icon and change the Video Quality to a lower option like "Good" or "Basic". Lower streaming resolutions require less bandwidth and may resolve buffering or lag issues.

10. Test your internet speed - Run an internet speed test on your LG TV or another device to check for a fast enough broadband connection for streaming Paramount Plus. At least 25Mbps download speeds are recommend for 4K video, while slower speeds will still work for lower resolutions. If speeds seem lower than your plan, contact your internet service provider.

11. Reset your modem and router - Unplug the power cables for your cable or DSL modem and network router for 2 minutes, then plug them back in. This resets the network equipment to refresh network connections and often fixes issues with streaming and browsing.

12. Update payment info - If you received an error message indicating your Paramount Plus account access was interrupted due to an issue with your payment method, you will need to update your payment information. Login to ParamountPlus.com on a web browser and select Account Settings to add or update a valid credit card to resolve the payment issue.

13. Use Ethernet instead of Wi-Fi - For the most stable connectivity, connect your LG TV directly to your router with an Ethernet cable. Wi-Fi networks are more prone to interference and signal drops which can impact streaming video. Use of Ethernet cable may fix Wi-Fi related streaming issues.

14. Disable power saving mode - "Power save" or "Eco mode" on your LG TV limits certain functions to conserve energy, including connectivity and processing power. Turn off this mode which can sometimes improve streaming app functionality.

15. Enable cookies on your browser - The Paramount Plus website and app use cookies for login and functionality. If you have cookies disabled in the Privacy settings on your LG TV's browser, it may disrupt use of streaming apps. Enable cookies for the site and the app.

16. Try a different HDMI port - If you are streaming Paramount Plus to your LG TV using an HDMI cable connected from another device like a Roku or Fire TV, the HDMI input port in use may have connectivity issues. Try switching to another HDMI input port on your LG TV to test if streaming begins working again.

17. Disable VPN/Proxy - Virtual private networks and proxy servers can interfere with location-based services and streaming content detection. If you have a VPN or proxy service enabled on your LG TV or network, try temporarily disabling it when using streaming apps.

18. Re-activate your account - In rare cases, there may be an issue with your Paramount Plus account that requires re-activation to resolve. Contact Paramount Plus support and request that they re-activate your account. They can re-validate your billing info and subscription to refresh your access.

19. Check for service status issues - Before assuming an issue with your LG TV or network, check if there are any reported service interruptions with the Paramount Plus streaming service. Open ParamountPlus.com on a web browser or other device and select Help or Support to view system status. Reported issues with the service, login errors or video streaming problems may be temporary network issues on Paramount Plus's end. Try accessing the service again once any reported issues have been resolved.

20. Delete saved passwords - As an extra precaution, you may want to delete any saved passwords, cached data and browsing history associated with the Paramount Plus app on your LG TV. To do so, go to the Application manager or Application options in your LG TV settings, select the Paramount Plus app, then select "Delete data", "Delete cache" or "Delete saved passwords". Rarely, saved sign-in info or cached app data can become corrupted and disrupt streaming services. Deleting this data forces the Paramount Plus app to generate new login credentials and caching when you next open the app.

21. Contact support for further help - If Paramount Plus is still not working on your LG TV after attempting numerous troubleshooting steps, your issue may require assistance from support to resolve.

You will need to contact either:

Paramount Plus support - Let them know you are having problems accessing the Paramount Plus streaming service on your LG smart TV. Provide details on the troubleshooting steps you have already tried. They can investigate further and determine if there are any issues with your account or the service, and provide recommendations for resolving your access problems.
LG TV support - If you have tried restarting your LG TV, resetting and updating the Paramount Plus app to no avail, it's possible there may be an LG TV software glitch or other issue at fault. Contact LG TV support for help troubleshooting your specific model of LG smart TV and streaming apps. They can also determine if a service call may be needed in some situations.