The A&E App allows you to watch full episodes and live TV from A&E, History Channel, and Lifetime on your Samsung Smart TV. 

However, some Samsung TV owners have reported issues with the A&E App not working properly or crashing on their TVs. 

If you're facing similar problems with the A&E App on your Samsung Smart TV, here at Smart Home Apt, we will cover a few tips to resolve it.



The most common fixes include:

  • Updating the A&E App and your Samsung TV's firmware to the latest version. Outdated software often contains bugs that cause app issues.
  • Performing a power cycle or soft/hard reset of your Samsung TV to refresh the software and reset the app platform.
  • Clearing the cache/data of the A&E App or reinstalling the app to reset it to defaults.
  • Ensuring the A&E App has all required permissions enabled to function properly on your Samsung TV.
  • Checking for and disabling any incompatible settings like Power Saving mode, HDR, Game Mode, etc. which can affect app functionality.
  • Allowing your Samsung TV adequate ventilation and cooling to prevent overheating, which leads to software glitches that disrupt apps.
  • Performing a factory reset of your Samsung TV as a last resort to return the software to original defaults if other fixes do not work.
  • You can also contact Samsung technical support to diagnose and fix the problems on your specific Samsung TV model. They can perform remote repairs or service your TV if needed to get the A&E App working again. 


Main reasons for the A&E App not working on Samsung Smart TV includes:

1. Outdated App or Firmware: The A&E App or firmware on your Samsung TV may be outdated, causing compatibility issues. Updating the app and firmware to the latest version will often fix such problems.


2. Software Glitches: Minor software bugs, glitches or errors in the Samsung TV's operating system or the A&E App can cause issues with the app working properly. Performing a reboot or reset of your Samsung TV may resolve such minor software glitches.


3. Permissions Issues: The A&E App may not have access to certain permissions it requires to function on your Samsung TV. Enabling all necessary permissions for the app can fix problems with the app not working.


4. Overheating: If your Samsung TV is overheating due to lack of ventilation or long periods of use, it can lead to problems with apps not functioning correctly. Ensuring your TV has adequate cooling and giving it time to cool down may fix issues with the A&E App.


5. Incompatible Settings: Certain settings on your Samsung TV like HDR, Game Mode, Power Saving mode, etc. can sometimes cause incompatibility issues with apps. Disabling such settings one by one to find the culprit can fix the A&E App not working.


6. Hardware Issues: In rare cases, there may be an actual hardware problem with the internal components of your Samsung TV that is causing issues with running the A&E App. Contacting Samsung support for service in such scenarios is recommended to fix the problem, if all software-related causes have been ruled out.


How to fix A&E App Not Working on Samsung Smart TV ?

1. Ensure that your Samsung TV is compatible with A&E

Samsung smart TV models from 2016 or later, which run Tizen OS, are the only ones compatible with the A&E app. To determine the year and operating system version of your Samsung TV, visit their website here.

If you have a Samsung TV from before 2016, you should consider getting a streaming stick instead of replacing the TV, as it is a more cost-effective and simpler solution.

If you want to watch A&E on your TV, you can easily do so by adding a Fire TV Stick or a Roku streaming stick. Both of these devices are simple to set up and come with all the major streaming apps installed.


2. Power Cycle the Samsung TV

If you're having trouble with your app, one solution that may work is to restart the device. This can often fix software glitches that may be causing the issue.

When you want to restart apps on your Samsung TV, the best way to do so is to power off the TV completely. To do this, press and hold the power button on your remote until the TV powers off. Once the TV is off, press the power button again to turn it back on and the active app will be restarted.


To restart your TV using the remote:
  • Ensure that it is on and not in standby mode. 
  • Hold down the power button on the remote and keep it pressed until the power comes back on. 
  • Then press the Home button and open the app you were attempting to restart.


To manually restart your TV and refresh the apps:
  • Unplug your TV's power cord from the wall outlet or surge protector.
  • Wait for 2 minutes to allow the power to fully drain from the TV.
  • Plug your TV's power cord back into the wall outlet or surge protector.
  • Turn your TV on by pressing the Power or On/Off button on the TV or remote.
  • Once the TV is on, press the Home button on your remote to access the main menu.
  • Navigate to and select the A&E App you were trying to restart. The app should now launch refreshed and functioning properly again.


Go ahead and launch the A&E app once more on your TV - it should now be functioning properly after performing a restart.


3. Test your Internet connection speed

Buffering issues on A&E and other video streaming apps can be caused by slow internet speeds. In some cases, the internet connection may be too slow or unreliable to connect to the A&E servers.

You can check the speed of your internet connection on your computer or phone. To ensure accurate results, make sure the device you are using is connected to the same Wi-Fi network as your TV and that mobile data is disabled on your phone.

If your internet speeds are slower than 3-4 Mbps for standard streaming and 5-8 Mbps for HD, you will need to take the below steps to improve it:

  • Investigate potential sources of disruption that may be impacting your connection, such as numerous walls between your router and your TV. 
  • Restart your router and modem to try and resolve the issue; instructions for doing so can be found in the next tip. 
  • If the problem persists, contact your internet provider to determine if any network problems exist or if an upgrade is necessary.


4. Restart your router and modem

It is frequently the case that the issue lies with your home Wi-Fi network and not the TV or the A&E app.

Instead of spending time troubleshooting every potential network issue, it's more efficient to restart your network. Doing this regularly, about once a month, can help keep your network running optimally.

Before continuing, ensure that no one in your household is currently utilizing the internet. This process will cause all network and internet connections to be suspended for approximately five minutes during the reboot.


Alright, let's begin.

  • Disconnect the power cable from your modem and router.
  • Allow thirty seconds to pass.
  • Reconnect the power cable.
  • Give the modem and router a couple of minutes to restart.


If you're having trouble running the A&E app on your TV, try restarting your router to increase your network speeds. If that doesn't solve the issue, run another speed test to identify any underlying problems.


5. Perform Samsung TV Firmware Update

Firmware updates can be just as helpful as app updates when it comes to resolving issues with your TV apps.

Samsung Smart TVs are able to update themselves automatically, but you always have the option to manually trigger a firmware update should the automatic system fail to work properly, without giving any warning. This is a great feature to have as a backup.


To update your Samsung TV:
  • Press the Home button on the remote control to open the smart hub. 
  • In the menu, select Settings and then the Software Update tab. 
  • Click Update Now and wait for the download to finish. 
  • Finally, follow the on-screen instructions to install the update.


After updating the firmware, give the A&E app another try.


6. Clear the cache of your A&E app

Rather than reinstalling the app, Samsung TVs offer the option of clearing an app's cache. This is similar to deleting the cookies in your web browser and can usually fix any issues with the app.


To clear the cache of the A&E app:
  • Press the Home button on the remote control to open the Smart Hub menu. 
  • Then, click Settings and select the Apps tab.
  • Click System Apps and choose the A&E app.
  • Press Clear Cache
  • Finally, Confirm your selection by pressing OK.


7. Uninstall and install the A&E App again

Sometimes a simple cache clear isn't enough to fix app glitches, so you may need to do a full reinstall. To do this, you must delete the app and then download it again.


To uninstall the A&E App from your Samsung TV:
  • Press the Home button on your remote.
  • Select Apps from the on-screen menu.
  • Click Settings and navigate to the A&E App.
  • Select Delete and press Delete in the pop-up to confirm.
To install the A&E app:
  • Press the Home button on the remote. 
  • From the on-screen menu and select Apps.
  • Then the Search icon (magnifying glass). 
  • Enter "A&E" in the search box and press the Install button.


Give the A&E app another go and Input your login details again. The app won't remember it from the previous installation.


8. Turn Off VPN if applicable

Most video services and streaming platforms have endeavored to prevent VPN traffic from accessing their content. If A&E has managed to successfully block the VPN you're using, it's likely that you won't be able to access any of your streaming content. The quickest way to test this is to turn off your VPN and try connecting again.


9. Try using A&E on a different device

If you are having trouble accessing A&E on your TV, first try opening it on a computer or other device connected to your network. If it works on those devices but not your TV, Contact Samsung support for assistance. 

However, if A&E isn't working on any of your devices, it could be an issue with your A&E account or the A&E servers.


10. Check the Status of the A&E Server

You can use ServicesDown to determine if other users in your area are experiencing any issues with A&E. Oftentimes, A&E outages are local and can be resolved quickly.

If you can't find anything on ServicesDown, it’s probably time to contact A&E support  or check A&E support Twitter Page for a more up-to-date information.


11. Factory Restore Your Samsung Smart TV

It's time to try one final solution: a factory reset. This will delete all of your TV settings, including those for your A&E app. Although it will wipe away your settings and app data, it could potentially solve your streaming app issues.


Do the following:
  • Using the Samsung TV remote control, press the Home button to access the Smart Hub. 
  • Navigate to the Settings menu and choose the General tab (or select Support -> Self Diagnosis). 
  • Select the Reset option and enter your PIN or the default of 0000 to proceed with the reset. 
  • Finally, click OK to confirm the reset process.


Attempt to launch the A&E app once more. This should have addressed most software or firmware problems that could have been preventing the A&E app from working on your Samsung TV.


In Fact, there are several possible reasons why the A&E App may not be working on your Samsung Smart TV. 


I hope this guide helps you resolve any issues you're facing with the A&E App on your Samsung Smart TV!



Here are 20 effective ways for resolving A&E App not working on Samsung Smart TV:

1. Update the A&E App to the latest version. Outdated apps often have bugs.


2. Update the firmware on your Samsung TV to the latest version. Firmware updates contain security patches and bug fixes.


3. Power cycle your Samsung TV by unplugging the power cable for 2-3 minutes. This refreshes the TV and software.


4. Reset the Smart Hub on your Samsung TV to factory defaults. This resets the app platform software.


5. Clear the cache and data of the A&E App to reset the app. Then reinstall the app.


6. Disable the A&E App, then reboot your Samsung TV. Re-enable the app after the reboot.


7. Remove the A&E App from your Samsung TV and reinstall it. This reinstalls the app from scratch.


8. Restart your Samsung TV from the Menu to refresh the software. Go to Menu > Support > Restart TV.


9. Ensure the A&E App has all necessary permissions enabled on your Samsung TV. Go to Menu > Privacy > Permission Manager.


10. Disable the "Auto Update Apps" feature on your Samsung TV in case a bad app update caused issues. Go to Menu > Settings > Apps > Auto Update Apps.


11. Ensure your Samsung TV software is up to date via Menu > Support > Software Update. Outdated software can cause app issues.


12. Reset your Samsung TV to initial setup like on first use. Go to Menu > Support > Self Diagnosis > Reset to Initial Setup.


13. Disable and re-enable HDR, PurColor and other advanced features on your Samsung TV which can affect apps. Go to Menu > Picture > Expert Settings.


14. Reset Picture, Sound and Eco Solution settings on your Samsung TV to default. Go to Menu > Settings > Support > Reset Picture, Sound and Eco Solution.


15. Disable Energy Saving mode on your Samsung TV which can affect hardware performance. Go to Menu > Eco Solution > Energy Saving.


16. Ensure your Samsung TV has optimal ventilation and is not overheating as it can cause app issues. Overheating leads to software glitches.


17. Disable Game Mode, Screen Saver mode or any non-standard display mode on your Samsung TV which can affect apps.


18. Reset your Samsung TV to factory defaults via Menu > Settings > Support > Self Diagnosis > Reset Smart Hub. This resets everything to like-new state.


19. Perform a hard reset of your Samsung TV by holding the power button on the TV for 10-15 seconds. This forces a factory reset.


20. Contact Samsung technical support for service if all else fails. They can remotely diagnose and repair issues with the A&E App on your specific Samsung TV model.