Sundance Now Not Working on Samsung Smart TV - Try these 11 Fixes

By Smart Home Apt Administrator

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Sundance Now Not Working on Samsung Smart TV - Try these 11 Fixes

The Sundance Now app offers a great collection of independent films, documentaries, and TV shows.

However, some Samsung Smart TV users report issues with the Sundance Now app not working properly on their TV.

Common causes for this issue includes Outdated TV software, Outdated Sundance Now app, Internet connectivity issues, Incorrect login or password, Restricted content, Low Device storage, Software glitch, Incompatible device, Cache and data issues, or even the TV hardware.

Here at Smart Home Apt, we have put together a few effective fixes you can try to resolve Sundance Now app not working on your Samsung Smart TV.

Table of contents [Show] [Hide]

1 How to resolve Sundance Now Not Working on Samsung Smart TV ?
2 How to Stream Sundance Now on Samsung Smart TV ?
- 2. 1 How to watch Sundance Now for free ?
- 2. 2 How Can I Sign Up and Get Sundance Now on My Samsung Smart TV ?
  - 2. 2. 1 Using Apple AirPlay:

How to resolve Sundance Now Not Working on Samsung Smart TV ?

1. Ensure Your Samsung TV Is Compatible With Sundance Now

Samsung smart TVs from 2018 onwards, running the Tizen OS, are compatible with the Sundance Now app. To find out what year and operating system version your Samsung TV is, please visit their website.

If you own a Samsung TV that was released prior to 2018, you should consider either replacing the TV or investing in a streaming stick as the most feasible choices. Opting for a streaming stick is a cost-effective and straightforward solution.

You can watch Sundance Now on a TV (smart or not) by adding a Fire TV Stick or a Roku streaming stick. Both are straightforward and come with all the major streaming applications.

2. Restart or Power Cycle Your Samsung TV

Problems with apps can frequently arise due to seemingly random software issues with a television. Just like with most software-related issues, the best way to remedy the situation is to do a simple restart.

When pressing the power button on your remote, the TV won't turn off, but instead will enter standby mode, which won't restart your active app. Therefore, the easiest way to restart Samsung TV apps is to restart the entire TV.

To Restart your TV using the remote:

Make sure your TV is not in standby mode by pressing and holding the power button on your remote until the TV turns off and then back on.
Press the Home button.
Open Sundance Now app that you were trying to restart.

To Restart your TV manually:

Disconnect the power cable of your TV from the wall socket or surge protector.
Pause for two minutes.
Reconnect the power cable and turn the TV on.
Select the Home button, and choose the Sundance Now app you were attempting to restart.

It is advisable to keep these instructions handy; rebooting can often fix many TV issues.

3. Test the Speed of Your Internet

When your internet connection is slow, it may lead to buffering problems on Sundance Now and other video streaming apps. In addition, if the internet speed is too low or unstable, it can be difficult to connect to the Sundance Now servers.

An internet speed test can be performed on either your computer or your phone, as long as it is connected to the same network as your TV. To use your phone, remember to disable mobile data and use only Wi-Fi.

If your internet speeds are slower than 3–4 Mbps for standard streaming or 5–8 Mbps for HD, you will have to take the below necessary steps to improve it:

Examine if there are any interferences (e.g. too many walls between router and TV).
Reboot router and modem (view next section).
Consult with internet provider to see if any network issues are present or if an upgrade is needed.

4. Restart Your Router and modem

In many cases, it is the local Wi-Fi network that is causing issues, not the TV or the Sundance Now app.

Instead of attempting to troubleshoot each potential network issue, restarting your entire network is a more straightforward solution. To keep your network running at its optimum, it is recommended to perform a restart at least once a month.

Before continuing, ensure that no one in the residence is on the internet. This reboot will deactivate all network and internet connections for around five minutes.

To begin:

Disconnect the power cables from your router and modem.
Allow 30 seconds to elapse.
Reconnect the power cables.
Wait for a few minutes for the modem and router to restart.

Once your TV connects back to the network, attempt to operate the Sundance Now app. If the network speed was slow when you tested it, this is also a good opportunity to redo the test. Restarting your router usually increases the speed for a little while, but it isn't able to fix every issue.

5. Perform Samsung TV Firmware Update

Firmware updates can be similar to app updates in that they can often resolve any issues you may be having with your TV app.

Samsung smart TVs have the ability to update automatically; however, there is the option to manually initiate a firmware update if the automatic option fails without any warning. This manual update is an added bonus, rather than an essential requirement.

To update the software on your Samsung TV:

Press the Home button on the remote control to open the Smart Hub.
Navigate to Settings.
Then the Software Update tab.
Select Update Now and wait for the download to finish.
Follow the on-screen prompts to complete the installation.

After the firmware is updated, attempt using the Sundance Now app again.

6. Delete the Cache of Your Sundance Now App

Rather than needing to reinstall the app, Samsung TVs allow users to clear an app's cache as a way of fixing random glitches. This is similar to erasing the cookies in your web browser, and is usually an effective solution.

Utilizing your Samsung TV's remote control, open the smart hub by pressing the Home button.
From the smart hub menu, select Settings.
Then the Apps tab, followed by System Apps.
Locate the Sundance Now app.
Click Clear Cache.
Then press OK to confirm.

7. Delete and install Sundance Now App again

To address app glitches, start by clearing the cache. If that doesn't work, you'll need to delete the app and reinstall it - a full reinstall.

To remove the Sundance Now App from your Samsung TV:

Press the Home button on the remote.
Select Apps from the menu.
Then, click Settings.
Select the Sundance Now App.
Click Delete.
Finally, Confirm the deletion by pressing Delete in the pop-up.

To reinstall the Sundance Now app:

Press the Home button on the Samsung TV remote.
Then choose Apps from the ensuing on-screen menu.
After selecting the Search icon (the magnifying glass) on the Apps screen.
Type in Sundance Now in the search box.
Then hit the Install button.

Now, Input your login details into the Sundance Now app. Don't forget to do this as the information didn't transfer from the preceding installation.

8. Turn Off Your VPN if applicable

If you are utilizing a virtual private network (VPN), this step applies to you. If you do not know what a VPN is, then you are likely not using one.

Most video apps and streaming services attempt to restrict VPN traffic. If Sundance Now has been able to block your VPN, it's highly probable that you won't be able to watch your streaming content. To test this, the quickest way to do so is to turn off your VPN and reconnect Sundance Now app.

9. Give Sundance Now a Test Run on a Different Device

Before attempting our most drastic option, let us investigate the magnitude of the problem.

Could you open Sundance Now on your laptop or any other device in your network ?

If Sundance Now is not working on your TV but is operating properly on other devices, it is necessary to contact Samsung support.

But If Sundance Now isn't functioning on any of your devices, the issue could be with either your Sundance Now account or Sundance's servers.

10. Investigate the Sundance Now server's status

Utilizing UpdownRader, it is possible to ascertain if other individuals in your vicinity are encountering isues with Sundance Now. Usually, Sundance Now outages are localized and quickly remedied.

If you can't find anything on UpdownRader, it's probably time to contact Sundance Now support for a more up-to-date information.

11. Perform Samsung TV Factory Reset

We've explored all of the simple solutions, so now it's time for one last attempt: a factory reset. This will wipe away all of your TV settings, including the Sundance Now app. Though this will delete all of the settings and data from the app, it might just resolve the streaming problems.

To reset your Samsung TV:

Press the Home button on the remote control.
Go to the Settings menu.
Open the General tab (or Support -> Self Diagnosis on some TVs).
Select Reset.
Enter your PIN or 0000 if asked.
Then click OK to confirm the reset process.

Attempt to launch the Sundance Now app again. This should have rectified any software or firmware problems that were impeding Sundance Now to run on your Samsung TV.

How to Stream Sundance Now on Samsung Smart TV ?

Stream Sundance Now on your Samsung Smart TV! Get all the details on how to sign up, download, install and start streaming on your Samsung Smart TV.

How to watch Sundance Now for free ?

Sign up for Sundance's 7-day free trial to explore its library and watch the first episode of a series without having an account.

After the trial, you can choose to subscribe to the monthly membership for $6.99 per month or the Annual option for only $4.99 a month or $59.99 a year.

Note: With a vast selection of genres, such as Action, Classic, Comedy, Documentary, Drama, Foreign, Romance, Suspense, and more, Sundance Now, the AMC-owned streaming service, offers thousands of exclusive TV shows and movies, including original series. Every week, new titles are added, with usually one or two exclusive premieres per month.

How Can I Sign Up and Get Sundance Now on My Samsung Smart TV ?

Unfortunately, Samsung Smart TV does not currently support Sundance Now natively. However, those with 2018+ models may be able to stream using Apple AirPlay. It is possible that Sundance Now may release a native app for Samsung Smart TV in the future.

You can Sign up for Sundance Now and watch it on Amazon Fire TV, Apple TV, Google Chromecast, Roku, Android TV, iPhone/iPad, Android Phone/Tablet, Mac, Windows, LG Smart TV, Sony Smart TV, and VIZIO Smart TV.

Using Apple AirPlay:

Sign up for Sundance Now.
Then install the Sundance Now app on your iPhone/iPad.
Subsequently, log in using your Sundance Now credentials.
Ensure that your Smart TV is connected to the same Wi-Fi as your iPhone/iPad.
Launch the Sundance Now application.
Choose the AirPlay icon.
Select your Samsung Smart TV.
Once done, the content will be visible on your Smart TV.

Note: To access AirPlay if you have a compatible TV, ensure that your Samsung Smart TV firmware is the most recent version.

Summary

In fact, updating software, rebooting devices, checking connectivity and login info, trying workarounds, reinstalling the app, contacting support, factory resetting the TV and hardware servicing are some ways to fix the Sundance Now app not working on your Samsung Smart TV. With trial and error, you should be able to resolve the problems and start streaming your favorite shows and movies on Sundance Now!

Here are 21 possible fixes for Sundance Now app not working on Samsung Smart TV:

1. Update Samsung Smart TV software:

Go to Settings on your TV and select Support or Update Software option.
Check if any new software updates are available and download/install them.
The update may take several minutes to complete. Do not interrupt the process.
Once updated, restart your TV and check if the Sundance Now app is working.

2. Update the Sundance Now app:

Launch the Samsung Smart Hub on your TV and go to the Apps section.
Scroll down and select the Sundance Now app.
Select Settings (or the Menu icon) within the Sundance Now app.
Choose Update App or Update Version and install any available updates.
Wait for the update to complete and then restart the Sundance Now app.

3. Restart your Samsung Smart TV:

Locate the Power button on your Samsung TV remote control.
Press and hold the Power button for 30-40 seconds until the TV restarts.
Release the Power button and wait for a couple of minutes as your TV boots up again.
Open the Sundance Now app to see if restarting the TV has resolved the issue.

4. Reinstall the Sundance Now app:

Go to Samsung Smart Hub > Apps > Sundance Now.
Select Delete or Uninstall and confirm to remove the app from your TV.
Search for Sundance Now in the Smart Hub apps search box and select to reinstall it.
Accept any permissions to install the app. The installation may take a few minutes.
Once installed, open Sundance Now app. Your login info and preferences may have been reset.

5. Reset Smart Hub:

Go to Samsung Smart Hub > Apps > Settings.
Select Reset Smart Hub, then tap Reset on the pop-up prompt.
All Smart Hub settings and app data will be reset to default factory settings.
Agree to any pop-up terms and conditions and wait for Smart Hub to restart.
Reinstall and sign-in to all apps including Sundance Now. All data will have been erased.

6. Check internet connection:

Go to Settings on your Samsung TV and select Network option.
Choose Network Status or Network Connection to check your Wi-Fi or Ethernet status.
Ensure your TV is connected to a working broadband network and the signal strength is good.
You can also try restarting your Wi-Fi router or modem. Wait for a few minutes and check if the Sundance Now app starts working.

7. Check Sundance Now login credentials:

Open the Sundance Now app on your Samsung TV.
Select Sign In or Enter your login info option within the app.
Double check that you are entering the correct email address and password.
Ensure there are no spaces before or after the email ID and password before logging in.
If needed, reset your password on the Sundance Now website or app and try logging in again.

8. Use a VPN:

Set up a VPN (Virtual Private Network) service on your home network. ExpressVPN and NordVPN are some good options.
Follow the instructions to install a VPN app on your Wi-Fi router or streaming device like Android TV box.
Connect to a VPN server in the US. This can bypass geographic restrictions for the Sundance Now content library.
Once VPN is connected, launch the Sundance Now app and you should be able to access full content.

9. Free up storage space:

Go to Source or Device section on your Samsung TV Home screen. Select Device Storage or Storage
Check how much storage is used by Apps, Media, and System on your TV.
Delete unused apps and their data to free up storage space. Remove old videos or media content.
Try to free at least 3-4 GB of storage. The more storage free, the better the TV performance.
Once done, reopen Sundance Now app to see if freeing storage has resolved the issue.

10. Clear Sundance Now app cache and data:

Go to Samsung Smart Hub > Apps > See all > Sundance Now.
Select Storage or App info within Sundance Now app screen.
Select Clear cache and Clear data options to reset the app data.
This will erase any temporary data and logs saved by the Sundance Now app.
Relaunch the app. Your login info and preferences will need to be entered again.
Check if clearing the app data has helped fix any issues with the Sundance Now app.

11. Update Samsung TV firmware:

Go to Settings on your TV and select Support or Update Software option.
Choose Update TV Software or Update Firmware and check if any updates are available.
Download and install the latest Samsung TV firmware update. The process may take 15-30 mins.
Do not shut off or unplug your TV during the firmware update installation.
Once the update completes, your TV will restart automatically. Check if the Sundance Now app works now.

12. Hard reset Samsung TV:

Locate your TV's power cable - it's the cable connecting the TV to the wall power socket.
Ensure your TV and streaming device(if any) are plugged in and switched on.
Unplug the power cable to cut off power supply to the TV.
Leave the TV unplugged for 2-3 minutes to allow any temporary charge to dissipate.
Plug the power cable back in to turn your TV on.
Wait for a couple of minutes for the TV to start up and launch the Sundance Now app to check if the hard reset resolved the issue.

13. Check if Samsung TV model is compatible:

Locate the model number of your Samsung Smart TV. It will be printed on a sticker on the back of the TV.
Go to the Sundance Now website and check the list of compatible Samsung TV models. The app supports newer models from 2016 onwards.
If your TV model is not listed, the Sundance Now app may not be compatible with your Samsung TV.
As an alternative, you can try using Sundance Now on a streaming device like Roku or Fire TV instead of your TV.

14. Delete and reinstall Sundance Now app:

Go to Samsung Smart Hub > Apps > Sundance Now. Select Delete or Uninstall to remove the app.
Search for Sundance Now in the Samsung Smart Hub apps and select Reinstall to download the app again.
Accept any permissions to install the Sundance Now app.
The reinstallation may take a few minutes to complete. Wait for the process to finish.
Open the Sundance Now app. You will need to sign in again and your settings will be reset. Check if the app starts working normally now.

15. Turn off Auto Update for Sundance Now:

Go to Samsung Smart Hub > Apps > Settings or Update Apps.
Locate the Sundance Now app in the list and select Autoupdate option.
Set Autoupdate to Off or disable it to prevent the Sundance Now app from automatically updating.
With Auto Update disabled, delete the current version of the Sundance Now app from your Samsung TV.
Redownload the Sundance Now app and reinstall it. Do not allow any updates during reinstallation.
Open the Sundance Now app to see if disabling automatic updates has resolved the issue. You can re-enable autoupdates once the app starts working.

16. Change Wi-Fi network:

Go to Settings on your Samsung TV and select Network option. Choose Network Settings.
Select your current Wi-Fi network and click Disconnect or Remove.
Try connecting your Samsung TV to a different Wi-Fi network in your home.
If using Ethernet, switch the cable to a different Ethernet port on your router.
Once connected to the new network, check if the Sundance Now app starts working normally.

17. Disable "BD/DVD Auto Firmware Update":

Go to Settings on your Samsung TV and select General or System option.
Locate "BD/DVD Auto Firmware Update" option and choose Off or disable it.
This will prevent your Blu-Ray player or streaming device from automatically updating in the background which can sometimes cause issues with apps like Sundance Now.
Disabling auto firmware update is a workaround that may fix some software related problems.
Check if the Sundance Now app is working properly after disabling this feature. You can re-enable it later if needed.

18. Reset Smart Hub and Samsung Account:

Go to Samsung Smart Hub > Apps > Settings. Select Reset Smart Hub and tap Reset to confirm.
All Smart Hub settings and app data will be reset. Your Samsung Account details will remain intact.
Now go to Samsung Smart Hub > Apps > Settings > Samsung Account.
Select Remove Account and tap Remove to sign out of your Samsung Account on the TV.
Sign in again to your Samsung Account. This will reset additional data related to your account.
Reinstall and sign-in to any apps including Sundance Now. Check if resetting Smart Hub and Samsung Account has resolved the issue.

19. Contact Sundance Now Support:

If the above steps do not fix the issues with the Sundance Now app on your Samsung TV, you may need to contact their support for help.
Go to SundanceNow.com and locate the Support or Help section. Select Contact Us option.
Choose TV support or Submit a request to connect with their support team.
Provide details of your issue, Samsung TV model, app version, etc. to help them diagnose the problem.
Their technical support should be able to look into any account or app issues to resolve problems from their end. Follow any steps as recommended by them.

20. Hard reset Samsung Smart TV:

A hard reset or factory reset should only be done as a last resort since it will erase all data on your Samsung Smart TV.
Go to Settings > Support or Reset TV on your Samsung TV. Choose Reset Smart TV or Factory Data Reset option.
Follow the prompts on screen to confirm factory reset. Your TV will restart and reset to default settings.
Go through the initial setup like selecting a language, Wi-Fi setup, etc. Re-install apps and sign-in to services.
Check if performing a hard reset has helped resolve any software issues with the Sundance Now app.

21. Samsung TV Hardware Issues:

If the Sundance Now app problem continues on your Samsung TV, it could indicate a hardware issue with the device.
It is best to contact a Samsung Authorized technician to diagnose and repair the issue. Do not attempt to repair the TV yourself.
Schedule a repair request on the Samsung website or call Samsung Support to report the issue. They will assist you in troubleshooting any hardware problems or setting up a service appointment if needed.