HBO Max is a popular streaming service that offers a wide range of TV shows and movies. However, many LG Smart TV users have reported issues accessing the HBO Max app on their TVs. 

Outdated firmware, app updates, internet problems, account issues, or software glitches are common causes for this issue.

Here  at Smart Home Apt, we shall look into a few tips to resolve HBO Max not working on your LG Smart TV.



How to resolve HBO Max Not Working on LG Smart TV ?

1. Ensure That Your LG TV Is Compatible With HBO Max

Most LG smart TVs released in 2018 or afterwards are compatible with HBO Max. These TVs run LG's webOS 4.0 or a later version. To view a comprehensive list of LG TV models that work with HBO Max, please click here.

If your TV is not compatible with HBO Max, you may have to consider either replacing your TV or adding a streaming stick. The latter is a more affordable and simpler solution.

You can access HBO Max on any TV, be it smart or not, by using a Fire TV Stick or a Roku streaming stick. Both options are simple and will give you access to all popular streaming apps.


2. Restart or Power Cycle Your LG TV

If you're having an issue with an app, it could be due to a random software glitch. To fix it, try restarting the app or turning it off and on again - just like you would with any other software issue.

To restart LG TV apps, the most effective way is to fully power off the TV. To do this, press and hold the power button on your remote for at least five seconds. This will fully power off the TV and force a restart of any active applications.

So do the below:

  • Unplug your TV from the electrical socket.
  • Press and hold the power button on the TV (not the remote) for a minimum of 60 seconds.
  • Reconnect your TV to the wall outlet.


Give the HBO Max app another go. If the problem persists, you may find it beneficial to keep these instructions handy; restarting often solves many TV-related glitches.


3. Test Your Internet Connection Speed

Buffering issues can be caused by a slow internet connection when using HBO Max and other streaming services. In some cases, the speed of your internet may be too low to even establish a connection to the HBO Max servers.

To check the speed of your internet connection, you can perform an Internet Speed Test on your computer or phone. Ensure the device you are using is connected to the same network as your TV, including disabling mobile data and connecting solely to a Wi-Fi network on your phone.

If your internet speeds are slower than 3-4 Mbps for standard streaming and 5-8 Mbps for HD, you must take the below steps to increase them in order to get the most out of streaming services:

  • Investigate potential sources of interference, such as numerous walls between your router and television. 
  • Restart the router and modem (refer to the next tip for instructions). 
  • Additionally, contact your internet service provider to determine if there are any network issues or if an upgrade is necessary.


4. Restart the router and modem

Your local Wi-Fi network could be causing the issue, rather than your TV or the HBO Max app.

Rather than spending time diagnosing each individual issue with the network, restarting the entire system is a simpler option that should be done periodically to ensure optimal performance. Doing so at least once a month is recommended.

Before you begin, ensure that no one in your household is currently using the internet. This process will require the network and internet to be shut down for around five minutes while rebooting.

Alright, let's begin.

  • Unplug the power cables from your router and modem.
  • Allow thirty seconds to pass.
  • Reconnect the power cables.
  • Wait a few minutes for the modem and router to power up.


Once your TV has reconnected to the network, attempt to launch the HBO Max app. If the speeds were slow when you tested them earlier, another test should be performed now. Restarting your router can temporarily increase your speeds, but it won't solve all underlying issues.


5. Perform LG TV Firmware Update

Firmware updates can help resolve TV app issues, similar to how app updates can fix problems.

LG smart TVs come equipped with an auto-update function, however, if needed, users can manually force a firmware update. This option is beneficial, especially if the automatic update is disabled or fails without notifying users.

Do the below:

  • Press the Settings button on your remote to access All Settings
  • Under the General tab, select About this TV and click Check for updates
  • Once the update is installed, power cycle your TV following the instructions provided.


After updating the firmware, attempt to use the HBO Max app again.


6. Delete and install the HBO Max App again

If you're having app-specific issues on your LG TV, reinstalling the app is an easy way to clear its data and resolve the issue. Clearing the app's cache manually is an option, but reinstalling is simpler.

To get HBO Max up and running again, you will need to remove the app and then install it once more.


To uninstall the HBO Max app from your remote:
  • Press the Home button, find HBO app icon and hold it.
  • Then click the trash bin icon above it. 
  • Confirm your selection by clicking Yes in the pop-up.


To Reinstall HBO Max on your LG TV:
  • Press the Home button on your remote.
  • Go to the LG Content Store.
  • Select the search icon and type in HBO Max.
  • Select the app from the search results and press the Install button.


Try the HBO Max app once more. You need to provide your log-in credentials since it won't be transferred from the prior installation.


7. Agree to LG's User Agreements

In order to use LG's features and apps, users must accept all license agreements.

To do this:

  • Press the Settings button on your remote.
  • Go to All Settings.
  • Open the General tab.
  • Select About this TV.
  • Click User Agreements and ensure Accept All has been selected.


8. Check the TV Location Settings

Certain streaming content and apps are limited by geographical location.

Streaming apps like HBO Max use various methods to detect your location, but they may also verify this information with your TV. LG TVs have a location setting that you can configure to ensure your streaming services are working correctly.

To do this:

  • Press the Settings button on your remote and navigate to All Settings
  • Once there, open the General tab and select System
  • Then click on Location and change the zip code to your current location if it is not already correct.
9. Turn off your VPN if necessary

If you are using a virtual private network (VPN), this step applies to you. If you are unsure what a VPN is, chances are you are not utilizing one.

Most video apps and streaming services attempt to prevent VPN traffic. If HBO Max has been successful in blocking your VPN, you will probably not be able to access your streaming content. You can easily test this by deactivating your VPN and attempting the HBO Max app again.


10. Try Out HBO Max on a Different Device

Try to launch HBO Max on your computer or any other device connected to your network. 

If HBO Max works on the other devices but not your TV, reach out to LG Support for help. 

However, if HBO Max isn't operating on any of your gadgets, the issue could be with your HBO Max account or with HBO's servers.


11. Check HBO Max Server Status

If you're experiencing issues with HBO Max, you can use Downdetector to check if other users in your area are having the same problem. Many HBO Max outages are localized and often resolved quickly.

If you can't find anything on Downdetector, it's probably time to contact HBO Max support or check their Official Support Twitter Page for a more up-to-date information.


12. Perform LG Smart TV Factory Reset

It's time to give the final solution a go: a factory reset. This will delete all of your TV settings, including the ones that belong to the HBO Max app. Although this will erase all of the settings and data of the app, it could possibly solve your streaming app issues.

To reset your settings to their original state:

  • Press the Settings button on your remote.
  • Then select "All Settings", followed by the "General" tab. 
  • After this, click on "Reset to Initial Settings".
  • Confirm your selection by clicking "OK".


Try running the HBO Max app again to see if this has resolved any software or firmware issues that were preventing it from running on your LG TV.


In fact, outdated firmware, app updates, internet problems, account issues, storage space or software glitches are some common reasons why you may face problems with HBO Max on your LG Smart TV. 

If you have tried these fixes and HBO Max is still not loading, contact HBO Max or LG support for further help in diagnosing and resolving the issue.

With some basic troubleshooting steps, you should be able to fix the issue and start streaming your favorite shows on HBO Max again.


Here are six possible causes for HBO Max not working on LG Smart TVs:

  • Outdated Software: If your LG Smart TV is running an outdated software version, it may not support the latest HBO Max app properly. Update your LG TV's firmware and software to the latest version to fix compatibility issues.
  • HBO Max App Needs Update: The HBO Max app on your LG TV may require an update. Uninstall the current HBO Max app and reinstall the latest version from the LG Content Store. This will update the app to the newest software supporting your LG TV model.
  • Internet Connection Issues: To stream HBO Max, you need a minimum bandwidth of 5Mbps. Check if other internet devices at your location can access the network properly. Restart your Wi-Fi router or modem if needed. An unstable internet connection is a common reason for streaming issues on Smart TVs.
  • Account or Login Problems: There could be an issue with your HBO Max account credentials. Make sure you are entering the correct email address and password to log in. If needed, reset your password on the HBO Max website to log in successfully on your LG TV.
  • Device Storage Full: If the storage on your LG Smart TV is almost full, it may cause apps like HBO Max to not function properly. You may need to clear some space by uninstalling unused apps, deleting saved media files or performing a factory reset of your LG TV.
  • Software Glitch: In some cases, a minor software glitch could prevent the HBO Max app from loading. Performing a power cycle or hard reset of your LG Smart TV may resolve the glitch. If not, a factory reset will reset your TV software and often fix software related issues.



Here are 21 possible solutions for resolving issues with HBO Max on LG Smart TVs:


1. Restart your LG Smart TV. A simple restart can refresh the software and fix any minor glitches.


2. Check for a TV software update. Outdated software could cause compatibility issues with streaming apps. Update to the latest version.


3. Update the HBO Max app. Uninstall the current HBO Max app and reinstall the latest version from the LG Content Store.


4. Reset your TV internet connection. Disconnect and reconnect your Ethernet cable or turn off and restart your TV Wi-Fi.


5. Restart your internet router/modem. This will refresh your internet connection which could resolve any network issues preventing HBO Max from loading.


6. Check your internet speed. You need at least 5Mbps to stream HBO Max. Test your internet speed to ensure you have a fast, stable connection.


7. Check if other internet devices are working. Make sure other smartphones, laptops, and streaming devices at your location can properly access the internet and apps before concluding there is an issue with your LG TV.


8. Reset HBO Max password. If you're unable to log in to the HBO Max app, reset your password on the HBO Max website to log in with the correct credentials on your TV.


9. Clear storage space on your LG TV. Delete unused apps, media files, and perform storage maintenance to free up space which could be causing issues with streaming apps.


10. Factory reset your LG Smart TV. A hard reset will reset your TV to default factory settings, clearing all data and accounts. You will have to set up the TV again but this often fixes software and connectivity issues.


11. Power cycle your LG Smart TV. Unplug the TV power cable for 2-3 minutes and then plug it in again. This hard resets your TV and restarts it fresh which can resolve software glitches.


12. Reseat the TV power cable. Ensure the TV power cable is firmly and properly plugged into the wall socket and the power port on the TV itself. A loose cable could prevent the TV from loading streaming apps.


13. Check for HDMI input issues. If you access HBO Max through an external streaming device connected via HDMI, switch to a different HDMI port or cable to make sure there are no issues with the HDMI input or cable causing streaming problems.


14. Reset your Wi-Fi router name and password. If you cannot access your Wi-Fi network on the TV at all, you may need to reset your router name (SSID) and password. Check your router documentation on how to reset to default network settings.


15. Update your Wi-Fi router firmware. Outdated router firmware could also cause connectivity issues with streaming devices. Log into your router to check for and install the latest router firmware update.


16. Change your Wi-Fi security type. Try switching your Wi-Fi security from WPA3 to WPA2 or from WEP to WPA. The network encryption method could be incompatible with streaming on your LG TV.


17. Connect your LG TV directly to the router. Use an Ethernet cable to connect your LG Smart TV directly to your Wi-Fi router. This will test if Wi-Fi connectivity is the issue and could provide a temporary solution to accessing HBO Max.


18. Check your TV for damage or connection issues. Inspect the ports, cables, and connectors on your LG TV for any physical damage. Loose or improperly connected cables could prevent access to streaming content and apps.


19. Try an LG TV hard reset or "power drain". Unplug the TV power cable for at least 1 hour to completely drain the TV of any residual power before restarting. This hard reset can fix software issues an ordinary restart may not.


20. Disable and re-enable "Simple Sharing" on your TV. The Simple Sharing feature can sometimes cause glitches with streaming apps. Disable it temporarily and then re-enable to refresh the connection.


21. Test with a different streaming device. Try accessing the HBO Max app on another streaming device like Roku or Fire TV Stick connected to your TV instead of using the native LG Content Store. This will confirm if the issue lies with the app on your specific LG TV model or account.