Troubleshooting Apple TV App Not Working on LG TV - Try these 12 Fixes

By Smart Home Apt Administrator

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Troubleshooting Apple TV App Not Working on LG TV - Try these 12 Fixes

The Apple TV app allows you to access original TV shows and movies from Apple on your LG smart TV. However, sometimes the Apple TV app may not work properly or fail to open on your LG TV.

Here at Smart Home Apt, we shall look into a few effective steps you can try to fix the Apple TV app not working on LG TV.

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1 How to resolve Apple TV App Not Working on LG TV ?

How to resolve Apple TV App Not Working on LG TV ?

1. Ensure That Your LG Television Is Compatible With Apple TV Plus

The Apple TV+ app is compatible with a range of LG smart TV models from 2016 and beyond, which all run on LG's webOS 3.0 or later. The following are the LG TVs that support Apple TV:

2020 OLED TVs — RX, ZX, WX, GX, CX, BX series
2020 OLED TVs — R9, Z9, W9, E9, C9, B9 series
2018 OLED TVs — B8, C8, G8, E8 Series
2018 OLED TVs — W7, G7, E7, C7, B7 series
2016 OLED TVs — G6, E6, C6, B6 series
2020 NanoCell TVs — Nano 99, 97, 95, 90, 85, 80 series
2020 NanoCell TVs — SM99, SM95, SM90, SM86, SM81 series
2020 UHD TVs — UN85, UN73, UN71, UN70, UN69 series
2019 UHD TVs — UM80, UM75, UM73, UM71, UM69 series
2018 UHD TVs — UK62 and above, UK7 series
2017 UHD TVs — UJ77, UJ65, UJ64, UJ63, UJ62, UJ60 series
2016 UHD TVs — UH65, UH63, UH61, UH60, UH55 series
2018 Super UHD TVs — SK9, SK8 series
2017 Super UHD TVs — SJ95, SJ85, SJ80 series
2016 Super UHD TVs — UH95, UH85, UH77, UH76 series

If your TV isn't compatible with Apple TV Plus, you have two options: replacing the TV or adding a streaming stick. A streaming stick is an inexpensive and straightforward solution.

You can easily enjoy Apple TV Plus on any TV, whether it is a smart TV or not, by connecting a Fire TV Stick or a Roku streaming stick. Both of these devices are simple to use and offer access to all the major streaming applications.

2. Restart or Power Cycle Your LG TV

If you're having trouble with an app, one of the most effective solutions is to reboot it. This can help to resolve any software glitches that may be causing the issue.

To restart LG TV apps, the most effective method is to completely power off the television. This can be done by pressing and holding the power button on the remote for a few seconds until the TV powers off completely. After powering off, simply turn the TV back on and the apps should restart.

Do the below:

Disconnect your TV from the electrical outlet.
Press and hold the power button on the TV (not the remote) for at least one minute.
Reconnect your TV to the power source.

Try to use the Apple TV Plus app again. If you're having trouble, remember that restarting your device often resolves many issues. Keep these instructions handy for future reference.

3. Test Your Internet Connection Speed

Apple TV+ and other streaming apps may experience buffering issues due to slow internet. In certain cases, the internet connection may be too slow or unreliable for the Apple TV Plus servers to establish a connection.

To check your internet speed, you can run an internet speed test on your computer or phone. Ensure that the device you are using is connected to the same network as your TV, including turning off mobile data on your phone and connecting only to Wi-Fi.

In order to stream standard or HD content, your internet connection should be at least 3-4 Mbps or 5-8 Mbps, respectively.

If your speeds are slower than that, you can try the following:

Look for possible sources of interference, such as excessive walls between your router and TV.
Consider restarting your router and modem (see the following section).
Additionally, reach out to your internet provider to determine if there are any network issues or if you may need to upgrade your service.

4. Restart your router and modem

It is possible that the issue lies with your local Wi-Fi network rather than your TV or the Apple TV Plus app.

Instead of troubleshooting every potential issue with your network, it may be simpler to restart it periodically. Doing this once a month can help keep your network running at its best.

Before beginning, ensure that no one in your household is currently using the internet. This process will temporarily interrupt all network and internet connections for approximately five minutes during the reboot.

Alright, let's begin!

Unplug the power cables of the router and modem.
Give it a 30 second break.
Reconnect the power cables.
Wait a few minutes while the modem and router turn back on.

Once your TV has reconnected to the network, attempt to launch the Apple TV+ app. If the network speeds were previously slow, take this opportunity to conduct a new speed test. Restarting your router can temporarily increase speeds, but it won't fix all underlying issues.

5. Perform LG TV Firmware Update

Firmware updates can be just as helpful as app updates when it comes to resolving TV app issues.

LG smart TVs are equipped with an auto-update feature, but if you wish, you can also manually initiate a firmware update. Although this is usually unnecessary, it is a good precaution to take in case the automatic update has been deactivated or is not working correctly without you being aware of it.

To do this:

Press the Settings button on your remote.
Go to All Settings and open the General tab.
Select About this TV and click Check for updates.
After the update is installed, power cycle your TV following the provided instructions.

After updating the firmware, give the Apple TV+ app another go.

6. Uninstall and then reinstall the Apple TV Plus App

Reinstalling the app on your LG TV is a quick and easy way to clear its data and fix many app-specific issues. While you may be able to manually clear the cache, this method is more convenient.

You will need to remove the Apple TV Plus app and then install it again in order to complete a reinstallation.

To uninstall the Apple TV Plus app:

Press the Home button on your remote and navigate to Apple app.
Then, select and hold the app icon and click the trash bin icon above it.
Finally, confirm the removal by pressing Yes in the pop-up.

To reinstall the Apple TV Plus app:

Press the Home button on your LG TV remote to open the main menu.
Select the LG Content Store option from the menu.
On the top right of the screen, select the search icon (magnifying glass).
Type in Apple TV+ in the search box and select it from the results.
Finally, press the Install button to add the app to your TV.

Give it another shot with Apple TV Plus app and make sure to enter your log-in details, as they won't be saved from the previous installation.

7. Agree to LG's User Agreements

In order to access all features and apps of LG, you must accept the license agreements.

To do this:

Press the Settings button on your remote.
Go to All Settings.
Open the General tab.
Select About this TV.
Click User Agreements.
Ensure Accept All has been selected.

8. Check the TV Location Settings

The availability of streaming content and apps is often limited depending on the geographic location of the user.

Streaming apps such as Apple TV Plus have their own methods for verifying the user's location. However, some streaming services may use the location settings of LG TVs to confirm this information. Therefore, it is important to make sure the location settings of an LG TV are up-to-date.

To do this:

Press the Settings button on your remote.
Navigate to the General tab in All Settings.
Select System and click Location.
If the zip code is not correct, change it to your current location.

9. Turn Off Your VPN if applicable

If you are using a virtual private network (VPN), this step applies to you. If you don't know what a VPN is, it's likely that you aren't using one.

Most video applications and streaming services attempt to prevent VPN traffic. If you are using a VPN that Apple TV+ has blocked, it is highly likely that you won't be able to access your streaming content.

To test if this is the case, the most straightforward way to do so is to disable the VPN and try using Apple TV+ again.

10. Try Apple TV Plus on a Different Device

Try to use Apple TV+ on your computer or any other device connected to your network.

If Apple TV+ functions on your other devices but not your TV, it's time to reach out to LG support at https://www.lg.com/us/support/contact.

In the event that Apple TV+ is not operating on any of your devices, the issue may be with your Apple TV+ account or with Apple's servers.

11. Find out Apple TV Plus Server Status

With Downdetector, you can find out if other people in your area are having trouble with Apple TV+. Usually, Apple TV Plus disruptions are localized and can be quickly resolved.

If you've checked Downdetector and did not find any information, it might be a good idea to reach out to Apple TV Plus support at https://support.apple.com/tv or their Official Support Twitter page at https://twitter.com/AppleTVPlus for the latest updates.

12. Perform LG TV Factory Reset

It's time to try one final solution: a factory reset. This will wipe all your TV settings, including those for your Apple TV+ app. By deleting all settings and app data, this may potentially fix your streaming app issues.

To do so:

Press the Settings button on your remote.
Navigate to All Settings.
Open the General tab.
Select Reset to Initial Settings.
Confirm by clicking OK.

Try to launch the Apple TV Plus app again.

This should have addressed any software or firmware issues that were preventing the app from working with your LG TV.

Summary

In fact, if the Apple TV app is not working or opening on your LG smart TV, try restarting the TV, checking for software updates, reinstalling the app, resetting the TV to factory settings, or contacting LG support. These steps should help resolve most issues with the Apple TV app on your LG TV and get you back to enjoying your favorite shows and movies.

8 Possible Reasons Why Apple TV App is Not Working on LG TV:

Outdated software: If your LG TV is running outdated software, it can cause compatibility problems with the Apple TV app. Check for updates to the latest OS version to fix this.
App needs update: The Apple TV app itself may need a software update to work properly. Check the LG Content Store for any available update to the app and install it.
Internet connectivity: The Apple TV app requires an internet connection to function. Check if your LG TV has a working network connection with good bandwidth and no proxy or firewall blocking the app.
Account sign-in: You may need to sign in to your Apple TV account on the app. If you're stuck at the sign-in screen, check your Apple ID and password and sign in to your account.
Wrong app store region: The Apple TV app you installed may not be meant for your specific region. Make sure you're accessing the correct LG Content Store for your country or region. Uninstall the app and re-download from the proper Content Store.
App cache and data: The Apple TV app's cache and data may have been corrupted. You can clear the app's cache and data in your LG TV's Application Manager settings and then reinstall the app.
Wi-Fi router issues: If you're using a Wi-Fi network, check if there are any router connectivity or configuration issues preventing the TV from accessing the Apple TV app servers. You may need to restart or reset your Wi-Fi router to fix this.
Hardware problems: In rare cases, there could be an issue with your LG TV's hardware components like the network adapter or storage that is causing the Apple TV app to malfunction. You may need service from an LG repair technician to diagnose and replace any faulty hardware parts in this case.
Conflict with other apps: Another app on your LG TV may be causing software conflicts that disrupt the functioning of the Apple TV app. Try uninstalling other recently downloaded apps to check if it resolves the issue.

21 fixes to resolve issues with the Apple TV app on your LG TV:

1. Restart your LG TV. A simple restart can refresh the software and fix minor glitches.

2. Restart your Wi-Fi router. If using Wi-Fi, a router restart may help.

3. Check for LG TV software updates. Outdated software is a common cause of app issues. Update to the latest version.

4. Check for an Apple TV app update. See if there is an update available in the LG Content Store and install it.

5. Reinstall the Apple TV app. Uninstall the app and reinstall the latest version from the LG Content Store.

6. Reset your Wi-Fi network connection. Go to Network Settings and reset your Wi-Fi connection. Re-enter your password to reconnect.

7. Reset network settings to factory default. This will reset all network settings, which can help in some cases. You'll need to re-enter your Wi-Fi password.

8. Clear the app cache and data. Go to Application Manager in Settings and clear the cache/data for the Apple TV app. Then restart the app.

9. Make sure the correct Apple TV app is installed. Check that you have installed the app meant for your region. Uninstall and reinstall the proper version if needed.

10. Check if the TV firmware is up to date. Outdated TV firmware can sometimes cause issues with apps. Refer to your TV's manual for how to update the firmware.

11. Confirm your LG TV model supports the Apple TV app. Not all LG TV models may support the app. Check with LG's website to make sure your specific TV model is compatible.

12. Make sure "unknown sources" is enabled. Go to Settings > Safety > Unknown Sources and make sure this option is checked, so your TV can install apps from sources other than the LG Content Store.

13. Adjust date/time settings. If the date/time on your LG TV is incorrect, it can affect the functioning of apps. Go to Settings > General > Date & Time and set the correct date and time.

14. Reset LG TV to factory settings. A full factory reset will reset your TV to like-new condition and may resolve the issue. You'll have to re-set up everything on the TV though.

15. Try using an Ethernet cable instead of Wi-Fi. Connect your LG TV to the internet using an Ethernet cable to rule out Wi-Fi network issues.

16. Disable Energy Saving mode. The Energy Saving feature can sometimes interfere with the Apple TV app. Go to Settings > General and turn off Energy Saving mode.

17. Enable "Auto Device Detection". Go to Settings > Input > Auto Device Detection and turn this setting on. It may help the TV detect the Apple TV app.

18. Make sure HDMI device startup is enabled. Go to Settings > General > SIMPLINK (HDMI-CEC) and enable "HDMI device startup". This allows HDMI devices to turn on the TV, which may affect the Apple TV app.

19. Check HDMI cable (if using Apple TV box). If you're accessing the Apple TV app through an Apple TV streaming device connected via HDMI, check that the HDMI cable is securely connected and not damaged.

20. Turn off "Quick Start+". Go to Settings > General and turn off "Quick Start+". This feature can sometimes interfere with apps and restarting the TV.

21. Contact LG support. If all else fails, you may need to contact LG's support at https://www.lg.com/us/support/contact for further help and troubleshooting to resolve the issue. They can also check if it may be a hardware problem needing servicing.