YouTube is one of the most popular streaming services available today, and it's no surprise that many people want to use the app on their LG Smart TV. Unfortunately, it's not always possible to get YouTube to work on LG Smart TVs.

This can be as a result of Software Update Requirement, the need for YouTube App Update, Internet Connectivity Issues, Cache that Needs Clearing, Hard Reset requirement, Restricted Mode Enabled, Region Restriction, YouTube TV Account Issue and Factory Reset Requirement.



Here at Smart Home Apt, We shall look into different steps you can take to troubleshoot and hopefully get YouTube working on your TV again.


How to resolve YouTube App Not Working on Your LG Smart TV ?

1. Ensure That Your LG TV Is Compatible With YouTube App

Ensure that your LG smart TV is running webOS 3.0 or a newer version, and you'll be able to use the Youtube app with all TV models from 2016 or later.

If your TV is not equipped with the ability to run YouTube, replacing it or adding a streaming stick are your only viable options. The streaming stick is a more economical and convenient choice.

You can watch YouTube on any TV, whether it's a smart TV or not, by adding a Fire TV Stick or Roku streaming stick. They both are simple to set up and offer access to the major streaming services.


2. Restart or Power Cycle Your LG TV

If you're experiencing app issues, try rebooting your TV as this is often the most effective way to fix software glitches. Turning the device off and then on again can help resolve the issue.

To restart the apps on your LG TV, you need to perform a full power cycle. 

To do this:

  • Press the power button on your remote to put the TV into standby.
  • Then unplug the power plug from the wall outlet. 
  • Wait a few minutes, then plug the TV back in and press the power button to turn it on. This will force a restart of your active apps.


Give the YouTube app another go. If any issues persist, it might be worth going through these steps to restart the TV; this often fixes common glitches.


3. Test the Speed of Your Internet Connection

Buffering issues and the inability to connect to YouTube servers can be caused by slow or unreliable internet.

To check your internet speed, you can perform an Internet Speed Test on your computer or phone. Ensure that the device you are using is connected to the same network as your TV. If you are using a phone, make sure to turn off mobile data and only connect to Wi-Fi.

To get a satisfactory streaming experience, you should have internet speeds of at least 3–4 Mbps for standard streaming and 5–8 Mbps for HD. 

If your connection is slower than that, you should consider taking the below steps to increase your speed:

  • Investigate potential sources of interference, such as multiple walls preventing a strong connection between your router and TV. 
  • Restart your router and modem (refer to the following tip for instructions). 
  • Consult with your Internet service provider to determine if there are any network issues or if you need an upgrade.


4. Restart your router and modem

The issue may lie with your Wi-Fi connection, not necessarily the TV or the YouTube app itself.

Rather than spending time troubleshooting possible network issues, it's simpler to restart your network. Doing this monthly is a good way to keep your network running smoothly.

Before continuing, ensure that no one in your home is currently using the internet. This reboot process will temporarily shut down all network and internet connections for approximately five minutes.

All right, let's begin!

  • Disconnect the power cables from your modem and router.
  • Wait for 30 seconds.
  • Reconnect the power cables.
  • Wait a few minutes for your modem and router to power up.


After your TV has reconnected to the network, attempt to launch the YouTube app. If you noticed a decrease in your network speeds when you last tested them, now is the perfect opportunity to run another test. Restarting your router can potentially increase your speeds temporarily, yet it won't solve all underlying issues.


5. Perform LG TV Firmware Update

Firmware updates can be just as effective as app updates when it comes to resolving TV app issues.

LG smart TVs are equipped with an auto-update feature, however, you also have the option to manually initiate a firmware update. Generally, this will not be needed, but it is available as a backup in case the automatic update has been disabled or fails without notice.

To do this:

  • Press the Settings button on your remote and navigate to All Settings
  • Under the General tab.
  • Select About this TV and click Check for Updates
  • Once the update is installed, power off your TV and then turn it back on to complete the installation process.


After the firmware has been updated, attempt to use the Youtube app once more.


6. Delete and install the YouTube app again

By reinstalling the app, you can effectively clear its data and resolve many app-specific issues. This is a much simpler approach than trying to manually clear the cache on your LG TV.

You will need to remove YouTube App and then install it again in order to reinstall it.


To delete the YouTube app from your remote:
  • Press the Home button.
  • Navigate to the YouTube app, select and hold it.
  • Then press the trash bin icon above it. 
  • Confirm by selecting Yes in the pop-up.


To Reinstall YouTube on an LG TV:
  • Press the Home button on the remote.
  • Then navigate to and select the LG Content Store
  • After that, select the search icon (magnifying glass) in the top right of the screen, enter "Youtube" into the search box, select the Youtube result.
  • Finally, press the Install button.


Try to use the YouTube app once more and enter your credentials as the log-in details won't transfer from the prior version.


7. Agree to LG's User Agreements

In order to use LG's features and apps, one must accept all of the license agreements.

To do this:

  • Press the Settings button on your remote.
  • Then navigate to the General tab within All Settings
  • From there, select About this TV, followed by User Agreements
  • Finally, ensure that Accept All has been selected.


8. Check the TV Location Settings

Certain streaming content and some streaming applications are limited based on geographical location.

So If you're having trouble streaming content on YouTube or other streaming apps, it could be due to your LG TV's location setting. Most streaming services use your TV to verify your location, so if the setting is incorrect, you may be blocked from viewing certain content. 

To make sure you can stream freely, double-check and update your LG TV's location setting.

  • Press the Settings button on your remote.
  • Then go to All Settings and select the General tab. 
  • From there, open System and click Location
  • Make sure the zip code is correct for your current location and change it if it’s not.


9. Turn off your VPN if you are using one

If you are utilizing a virtual private network (VPN), this step is applicable to you; however, if you are unaware of what a VPN is, you likely are not using one.

Most video applications and streaming platforms attempt to prevent VPN traffic. If YouTube has been successful in blocking your VPN, you will likely not be able to access your streaming content. 

The simplest method to assess this is to turn off your VPN and try connecting youtube app again.


10. Try YouTube on a Different Device

Try Youtube on your computer or any other device connected to your network.

If YouTube isn't working on any of your devices, try troubleshooting your YouTube account and checking the status of YouTube's servers. 

However, if YouTube is functioning correctly on other devices but not your TV, it may be time to contact LG support for assistance.


11. Find out if YouTube is currently experiencing any server issues

Using Downdetector, you can see if other users in your area are experiencing difficulties with YouTube. Often, YouTube disruptions are localized and resolved quickly.

If nothing turns up on Downdetector, it would be wise to reach out to YouTube support or take a look at their Official Support Twitter page for more up-to-date information.


12. Perform LG TV Factory Reset

Now that we have exhausted all of the simple solutions, it is time to attempt one last option: a factory reset. This will wipe out all the settings on your TV, including those for the Youtube app. 

By clearing the settings and app information, this could be the solution to your streaming app difficulties.

To do this:

  • Press the Settings button on your remote control.
  • Navigate to the All Settings page.
  • Open the General tab and select Reset to Initial Settings.
  • Confirm your choice by clicking OK.


Attempt to launch the YouTube app again. This should have remedied any software or firmware issues that may have been hindering the app from operating on your LG TV.


In fact, there are several troubleshooting steps you can try to get the YouTube app working again on your LG smart TV. 

Software and app updates, internet connectivity fixes, cache clearing, and disabling restrictions are some of the easiest things to try first. If your issues persist, a factory reset may unfortunately be required to resolve any major software glitches preventing YouTube from functioning.

LG regularly updates their smart TV software and apps to provide the best experience for users. 

However, technology doesn't always work as intended. The good news is there are many solutions you can attempt yourself to fix YouTube not working on your LG TV before having to contact LG support. With some patience and trial and error, you should be able to get YouTube up and running again so you can get back to streaming your favorite videos and content.


A few possible reasons for this issue are:

  • Software Update Required - LG releases software updates to fix issues and YouTube may require the latest update to work. Check for updates on your TV and install any available updates.
  • YouTube App Needs an Update - The YouTube app itself receives regular updates. The app on your TV may need an update. Check for YouTube app updates and install the latest version.
  • Internet Connectivity Issues - Smart TV apps need internet to work. Check your Wi-Fi connection and router. Reconnect to Wi-Fi or reset your router and modem.
  • Cache Needs Clearing - The YouTube app cache can become corrupted over time. Clear the YouTube app cache and data on your TV. This resets the app and may fix any issues.
  • Perform a Hard Reset - If other steps don't work, a hard reset may fix software glitches. Unplug your TV for a few minutes, then plug back in and try YouTube again.
  • Restricted Mode Enabled - If YouTube's Restricted Mode is enabled on your TV, some content may not be accessible. You may need to disable Restricted Mode.
  • Parental Controls Restriction - If you have LG's Smart TV parental controls enabled, they may be blocking access to YouTube. You may need to disable the controls or adjust the settings.
  • Region Restriction - Some YouTube content may not be available in your country or region. This type of content restriction can impact YouTube on your LG TV.
  • YouTube TV Account Issue - If you're trying to access YouTube TV, a subscription service, there may be an issue with your YouTube TV account. Check your account status and billing information.
  • Factory Reset Required - In some situations, you may need to perform a factory reset of your LG TV to resolve software issues and get YouTube working again. A factory reset will erase cached data and reset your TV's software, which often fixes major app issues. But you will need to re-set up your TV from the beginning. Only perform a factory reset if other steps do not work and you've backed up any data on your TV.


Here are 21 possible fixes for YouTube not working on an LG smart TV:


1. Check for LG TV software updates and install any available updates. Updates often contain bug fixes and app patches.


2. Check for YouTube app updates and update to the latest YouTube app version. App updates usually resolve known issues.


3. Ensure your LG TV has the latest LG Smart TV Platform version installed. This is the operating system that runs the apps.


4. Reinstall the YouTube app. Deleting and reinstalling the app can refresh the app and its data. Your login and settings may need to be re-entered.


5. Restart your LG TV. A simple restart can refresh the software and fix minor glitches.


6. Restart your internet router and modem. Then re-connect your LG TV to your Wi-Fi network. This can reset the network connection and resolve connectivity issues.


7. Disable Restricted Mode on YouTube. Restricted Mode can block some content leading to playback issues.


8. Disable your smart TV's parental control settings. Parental controls might be blocking YouTube access.


9. Clear your browser cache and browsing data. This resets your internet data that can sometimes become corrupt and cause problems.


10. Unlink then relink your YouTube account. Removing and re-adding your account can refresh your account access and settings.


11. Test your internet speed to ensure you have a fast enough connection for streaming YouTube. YouTube requires a minimum of 5-10 Mbps for HD content.


12. Try connecting your LG TV directly to your router via Ethernet cable. This establishes a hardwired network connection to bypass any Wi-Fi issues.


13. Adjust your router security settings. Security protocols like WEP or WPA3 can sometimes interfere with streaming media and device connectivity.


14. Disable your LG TV's screensaver or sleep timer which could interrupt your YouTube streaming session.


15. Delete the YouTube app's cache and data. This forces the YouTube app to reset itself which resolves many common issues.


16. Perform an LG TV hard reset by unplugging the power cable for 5-10 minutes. This forces a total software restart to fix any glitches.


17. Try a different YouTube playback quality setting. If HD content won't play, try a lower quality like 720p or 480p instead.


18. Unpair then repair your LG TV remote. The remote communicates with the TV via Bluetooth which could have connectivity issues preventing some functions.


19. Calibrate your internet router to the proper network band, either 2.4Ghz or 5Ghz. The wrong frequency can impact connectivity and streaming quality.


20. Check your YouTube TV payment details. For YouTube TV access, billing issues will need to be addressed to restore account access.


21. Perform a factory reset of your LG TV to totally reset the software and network settings. This should be a last resort but will likely resolve most YouTube issues. You will need to re-set up your TV.