Peloton App Not Working on LG Smart TV - Try these Fixes

By Smart Home Apt Administrator

LG TV

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Peloton App Not Working on LG Smart TV - Try these Fixes

The Peloton app is a great way to get a workout in, and it's even better when you can do it on your big screen TV.

But what happens when the Peloton app doesn't work on your LG Smart TV ?

Here at Smart Home Apt, we shall look into a few effective things you can do to try to fix the problem.

Table of contents [Show] [Hide]

1 How to resolve Peloton App Not Working on LG Smart TV ?
2 How to watch Peloton App on your LG SMART TV for free ?

How to resolve Peloton App Not Working on LG Smart TV ?

1. Ensure That Peloton Is Compatible With Your LG TV

LG smart TVs released in 2016 or after running webOS are the only models compatible with the Peloton app. The model year can be located on the sticker on the back of the TV or in the system menu. A step by step guide for this can be found here.

If you own an LG TV from before 2016, the easiest and most cost-effective decision is to get a streaming stick. This will allow you to watch Peloton on any type of TV, such as smart TVs and regular TVs. A Fire TV Stick or a Roku streaming stick are both great options as they come with all of the major streaming apps.

2. Power Cycle the LG TV

Random TV software issues can cause apps to malfunction. In this instance, the most effective solution is to reboot the system.

Nonetheless, when you press the power button your LG webOS TV will not actually reboot. When the off button is pushed, instead of powering down the TV simply enters standby mode. This lets the TV to boot more rapidly, however it can cause software problems to accumulate over time.

To successfully reboot your LG TV:

Start by Unplugging it from the power socket.
Keep pressing the power button (on the actual TV, not the remote) for a minimum of 60 seconds.
Finally, Plug your TV to the power outlet to finish the reboot.

Give the Peloton app another go. Don't forget to save the instructions just in case; restarting often does the trick for TV troubles.

3. Test the Speed of Your Internet

Buffering issues can be experienced when using Peloton or other streaming applications due to slow internet connections. In extreme conditions, the internet is too slow or undependable to be able to connect to the Peloton servers.

You should conduct an internet speed test on either your computer or phone as long as the device you are using is connected to the same Wi-Fi network as your TV and mobile data is turned off for your phone.

You'll require a connection which is at least 3–4 Mbps to stream normally and 5–8 Mbps for HD.

If you have slower output, you should:

Inspect for sources of interference (for instance, too many walls between your router and your TV).
Restart your router and modem (check the next tip).
Make contact with your internet provider to decide if there are issues with the network or if you should upgrade.

4. Restart your router and modem

Your local Wi-Fi network may be the cause of the issue instead of your TV or the Peloton app.

Instead of attempting to identify and address each potential network issue, restarting your network may be a faster and more efficient way to fix the problem. It's also recommended that you regularly on a monthly basis carry out a full restart of your network as a preventive measure to ensure that your network is functioning properly.

Ensure that nobody in your home is currently online before you proceed. This reboot will interrupt all internet and network connections for around five minutes.

To start:

Unplug the power cables from your modem and router.
Afterward, wait thirty seconds before plugging them back in.
Allow a few minutes for the modem and router to get running again.

When your TV is linked back to the network, try operating the Peloton app.

If the network speeds which were tested were sluggish, running a new test would be sensible. Restarting your router frequently increases the speeds for a limited duration, however, it won't rectify every root issue.

5. Perform LG TV Firmware Update

Firmware updates can often address TV app issues similarly to how app updates do.

LG smart TVs have an auto-update feature, as well as providing the convenience of initiating a firmware update manually. This may not be necessary in most circumstances, but it is an advantageous option to have in case your automatic update is disabled or does not execute properly.

Press the Settings option on the remote.
Go to All Settings in the General tab.
Then select “About this TV”.
After that, click “Check for updates”; when the software is up to date, follow the prior steps to restart your TV to try the Peloton app.

6. Delete and Install the Peloton App again

To get Peloton running smoothly again, a more efficient way than just clearing the cache is to delete the app and reinstall it. This way, the app's information will be reset and many of the difficulties will be removed.

To delete the Peloton app:

Remote control in hand, simply press the Home button.
Find the Peloton app, select and hold it.
Then, click the trash bin right above it.
Finally, hit the Yes button in the appearing pop-up.

To reinstall the Peloton app:

Utilizing the Home button on your LG TV remote, navigate to and select the LG Content Store.
Look for the search icon (magnifying glass) on the top right of the screen and enter Peloton into the box.
Select Peloton from among the search results.
Then press the Install button.

If you want to give the Peloton app another go, you should re-enter your login details as they didn't transfer over from the previous installation.

7. Agree to LG's User Agreements

To ensure all LG's features and apps are functioning:

Press the Settings button on the remote.
Go to All Settings.
Open the General tab.
Choose About this TV.
Click on User Agreements.
Check that Accept All has been selected.

8. Check the TV Location Settings

Most Streaming content and applications are subject to geographical limitations, with services like Peloton having their own stringent procedures for verifying user's locations.

Nevertheless, they may check that info with your television, and LG TVs possess a unique location setting.

On your remote, press Settings.
Next, navigate to All Settings.
Then, open the General tab.
Choose System.
Click Location.
Amend the zip code to your current one if it's incorrect.

9. Turn Off Your VPN if applicable

If you're using a virtual private network (VPN), this step is for you. If you don't know what a VPN is, you probably aren't using one. Most video applications and streaming companies are equipped to block VPN traffic. Therefore, if Peloton has managed to block your VPN, then access to your streaming content may be restricted. To check this, simply turn off the VPN and see if the connection works.

10. Test Peloton on a Different Device

Almost everything we can think of has been tried on your television. Before attempting our most extreme option, let us take a look to find out if this is a wide-spread issue. Try running Peloton on a computer or other networked device.

If Peloton functions on all your other devices except your TV, it's time to seek help from LG support. Otherwise, if Peloton isn't working on any of your devices, it's possibly caused by your Peloton account or Peloton's servers.

11. Determine the State of Peloton Server

Checking out DownDetector is a good way to find out if other users near you are having trouble with Peloton server outages; usually, these kinds of issues can be cleared up quickly.

However, if you can't find any information on DownDetector, it's a good idea to get in touch with Peloton support to get current and accurate update.

12. Perform LG TV Factory Reset

We've exhausted all the straightforward resolutions, so let's try the last thing: resetting the factory settings. It'll erase all of your current TV settings, the ones applied to your Peloton app included. Deleting all the settings and application data could be the solution to the streaming app problems.

On your remote, press the Settings button.
Then, navigate All Settings.
Go to General and select Reset to Initial Settings.
Click OK to confirm.

Give running the Peloton application another shot. The chances are that this should take care of most technical or firmware complications which restricted the Peloton app from working on your LG television.

How to watch Peloton App on your LG SMART TV for free ?

To install the Peloton App on your LG Smart TV:

Press the home button on your remote control.
LG Content Store will launch.
Select the "APPS" category shown at the top of the screen. The list of available apps in the selected category will appear.
Select the Peloton App from the list.
Read the details of the app and then press "Install".
When the installation is complete, you can run the app immediately.
Note, the App will only work on LG TVs running webOS3.0 or newer (2016+).

Summary

In fact, there are a few steps you can take to try and fix the Peloton app not working on your LG Smart TV.

Performing a simple restart of your TV and Wi-Fi router is an easy first step and may resolve any minor technical issues. Updating the Peloton app on your TV or reinstalling it can also help if there are any software glitches preventing it from streaming classes.

If after trying these steps, you're still unable to get the Peloton app working on your LG Smart TV, you may need to contact Peloton support via https://support.onepeloton.com/hc/en-us/articles/360050887632-Contact-Member-Support for further help. They should be able to troubleshoot with you to diagnose any issues and get your app streaming Peloton classes again so you can get back to your workout. Keeping the Peloton app up to date and maintaining a strong internet connection will also help ensure the best experience using Peloton on your LG TV.

Here are 21 possible fixes for the Peloton app not working on an LG Smart TV:

1. Restart your LG Smart TV:

i) Using your TV remote, navigate to the Power options on your LG TV.
ii) Select 'Restart' or 'Reboot' to restart your TV.
iii) Wait 2-3 minutes for the TV to fully restart.
iv) Open the Peloton app on your TV again to check if it's now working properly.

2. Restart your Wi-Fi router:

i) Locate your Wi-Fi router and modem.
ii) Unplug the power cables to turn them off completely.
iii) Wait 1-2 minutes, then plug the cables back in to power the devices back on.
iv) Check your LG TV to see if the Peloton app will now load and stream classes.

3. Update the Peloton app on your TV:

i) Open the Peloton app on your LG TV.
ii) Select the 'Settings' or 'Account' option to check for available updates.
iii) If an update is shown as available, select 'Download update' or 'Update app' to install the latest version.
iv) Once updated, close the Peloton app and re-open to check if it's now working properly.

4. Update the software on your LG Smart TV:

i) On your LG TV select 'Menu' or 'Settings' to open the Settings menu.
ii) Select 'All Settings' or 'General' and look for 'System Update' or 'Software Update'.
iii) Choose 'Check for Update' or 'Check Now' to check if any LG TV software updates are available for your model.
iv) If an update is found, follow the onscreen prompts to download and install it.
v) Wait at least 5 minutes and then re-check the Peloton app to see if it's now functioning correctly.

5. Re-install the Peloton app on your TV:

i) Using your LG TV remote, select 'Home' or 'Menu' to open the list of installed apps.
ii) Scroll to find the Peloton app and select it. Press 'Options' or an equivalent button.
iii) Select 'Delete' or 'Uninstall' to remove the Peloton app from your TV. Press 'OK' to confirm.
iv) Go to the LG Content Store or LG Apps on your TV. Find and select the Peloton app to download and install it again.
v) Once installed, open the Peloton app to check if it's now working as expected.

6. Reset your TV to factory default settings:

i) Open the Settings menu on your LG TV as in Step 4.
ii) Find and select 'Reset to Factory Default' or 'Factory Reset'. This may be under 'General' or 'All Settings'.
iii) Read the warning messages carefully. All accounts, apps and TV settings will be deleted. Select 'Continue' or 'Reset' to proceed.
iv) Follow the onscreen prompts to begin resetting your TV. The process can take up to 10 minutes. Do not unplug the TV or turn it off during this time.
v) Once done, you'll need to go through the initial setup steps to set up your TV again, download updates and install apps like the Peloton app. Check if the Peloton app will now load properly on your reset LG TV.

7. Check for LG TV service updates:

i) Open the Settings menu on your LG TV as in Step 4.
ii) Find and select 'All Settings' followed by 'General' or 'System'.
iii) Select 'Software Update' or 'System Update' followed by 'Check for service updates'.
iv) Follow any onscreen prompts to download and install available LG service updates for your specific TV model.
v) Once installation is complete, re-check the Peloton app on your TV to determine if it's now functioning correctly.

8. Restart your TV's wi-fi adapter:

i) Open the Settings menu on your LG TV.
ii) Select 'Network' or 'Wi-Fi' settings.
iii) Choose 'Wi-Fi Reset' or 'Reset Wi-Fi adapter' to restart your TV's built-in wi-fi.
iv) Wait 1-2 minutes then re-connect your TV to your wi-fi network.
v) Try opening the Peloton app again to see if it's now loading properly.

9. Clear the Peloton app's cache on your TV:

i) Open the Settings menu on your LG TV and select 'Apps' or 'Application manager'.
ii) Scroll to find the Peloton app and select it. Press 'Options' or the equivalent button.
iii) Select 'Clear cache' or 'Delete cache' to clear the Peloton app's data cache. Press 'OK' to confirm.
iv) Close and re-open the Peloton app to check if it's now functioning correctly.

10. Uninstall then reinstall the Peloton app:

Follow Step 5 above to uninstall the Peloton app, then re-download and install a fresh copy.

11. Check your TV's internet connection:

i) Open the Settings menu and select 'Network' or 'Wi-Fi' to view your network connections.
ii) Confirm your TV is connected to your wi-fi network and shows 'Connected' or 'Wi-Fi on' status.
iii) If not connected, select your wi-fi network name and enter the network password to reconnect.
iv) Check if the Peloton app will now load on your TV.

12. Reset your modem and wi-fi gateway:

Follow the same process as Step 2 to restart your modem and any wi-fi gateways.
Then check if the Peloton app is working on your LG TV.

13. Update your modem firmware:

i) Consult your internet service provider's support website for steps to log in to your modem interface.
ii) Follow the instructions to check for and download the latest firmware update for your specific modem model.
iii) Wait until the update installs and your modem fully reboots.
iv) Try loading the Peloton app on your LG TV again to see if it's now functioning.

14. Check if the Peloton app server is down:

i) Open https://status.onepeloton.com/ to view Peloton's status page.
ii) Check under 'Peloton Apps and Streaming' to confirm the server status shows as 'Systems look good!' or 'All systems operational'.
iii) If the status shows as 'Investigating' or 'Identified issue', the Peloton app may be temporarily unavailable.
Try loading the Peloton app on your TV again in 1-2 hours.

15. Use an Ethernet cable instead of wi-fi:

i) Connect an Ethernet or LAN cable to your LG TV's Ethernet port and to your wi-fi router.
ii) Open your TV settings and select 'Wired connection' or 'Ethernet' to enable the wired network connection.
iii) Disable the wi-fi connection on your TV.
iv) Try launching the Peloton app with the wired connection to determine if it's now working properly.

16. Check your internet plan and speeds:

i) Contact your internet service provider to check your current internet plan and speeds.
ii) 10-25 Mbps download speeds are recommended for streaming Peloton classes. Upgrade your plan if needed.
iii) Once upgrade is complete or speeds meet recommendations, check if the Peloton app will now load on your LG TV.

17. Remove and re-add your TV from your Peloton account:

i) Open the Settings menu on your Peloton App and select 'Manage Devices'.
ii) Find your LG TV in the list of connected devices. Select 'Remove Device' to disconnect your TV from your Peloton account.
iii) Follow the onscreen prompts on your Peloton app to re-add your LG TV as a new device.
iv) Try streaming a Peloton class on your TV again to check if it's now working properly.

18. Perform a power cycle of your TV and router/modem:

Follow the same steps as fixes #1 and #2 above but leave each device unplugged for 3-5 minutes before powering them back on.
Wait 10 minutes then check if the Peloton app is functioning on your LG TV.

19. Check Peloton's list of supported LG TV models:

i) Visit https://support.onepeloton.com/hc/en-us/articles/360041841611-Streaming-Peloton-Classes-On-Your-TV to view Peloton's list of supported devices
ii) Find the 'LG TVs' section and check if your specific LG TV model number is listed as a supported device.
iii) If your TV model is not shown as supported, the Peloton app may remain unavailable for your TV. You may need to use an alternate streaming device as per step 21 below.

20. Contact Peloton support for further help:

i) Visit https://support.onepeloton.com/hc/en-us/articles/360050887632-Contact-Member-Support and in the 'Contact Member Support ', click on 'Click here to start a chat' To request service for your Peloton Product.
ii) Provide details about your LG TV model, software information, and details about the issues you're experiencing with streaming the Peloton app.
iii) Chat with or contact a Peloton support agent for advanced troubleshooting and possible fixes. They may need to perform certain resets or updates to your Peloton account to resolve issues with streaming on your LG TV.
iv) Try using the Peloton app on your LG TV once support performs any required fixes to determine if it's now functioning properly.

21. As a last resort, you may need to use an alternate device for streaming Peloton classes if problems persist:

i) If you've tried all the steps above and continue experiencing issues streaming Peloton classes on your LG Smart TV, you may need to try an alternate device.
ii) Options include using the Peloton app on another connected TV, streaming device (Apple TV, Fire TV, Roku), tablet, smartphone or laptop.
iii) Connect the alternate device to your TV to view Peloton classes on the big screen. While not ideal, this can serve as a temporary solution until any issues with your LG TV are resolved.
iv) Continue to check for any app, software or TV updates that may fix problems streaming with the Peloton app on your LG Smart TV. Contact Peloton support again if needed.

We hope these step by step fixes are helpful in resolving any issues you're having with streaming the Peloton app on your LG Smart TV. Let me know if you have any other questions!