Hayu App Not Working on LG Smart TV - Try these 12 Fixes

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Hayu App Not Working on LG Smart TV - Try these 12 Fixes

The Hayu streaming service allows you to watch a wide range of reality TV shows on demand. Many LG Smart TV owners subscribe to Hayu to enjoy their favorite shows.

However, some users face issues with the Hayu app not working properly on their LG TV.

The most common reasons for Hayu issues on LG TVs are internet connectivity problems, outdated software or minor glitches and so on.

Here at Smart Home Apt, We will walk you through some effective troubleshooting steps to resolve this issue.

Table of contents [Show] [Hide]

1 How to fix Hayu App Not Working on LG Smart TV ?
2 What steps do I need to take to watch Hayu on my LG TV ?

How to fix Hayu App Not Working on LG Smart TV ?

1. Ensure That Hayu Is Compatible With Your LG TV

To use the Hayu app, your LG smart TV must be from 2018 or more recent, running webOS. To find out the year of your LG TV, check the model number which can be located in the system menu or on a sticker at the back of the TV. Learn more with this guide.

So If you have an LG TV that was made before 2018, you might want to consider a more cost-effective and simpler solution - adding a streaming stick - rather than replacing the whole TV.

Hayu can be watched on any TV, from smart to non-smart, with a Fire TV Stick or Roku streaming stick. Both of these devices are simple to use and come with all of the most popular streaming apps.

2. Power Cycle the LG TV

Random TV software glitches can be the root of many app issues. As is typical with most software troubles, the most effective course of action is to simply switch it off and restart it.

When you press the power button on your LG webOS TV, it does not restart - it goes into standby mode. This makes it easier to turn on, but it can allow the build-up of software bugs.

To fully reboot your LG TV:

Unplug your TV from the power outlet.
Press and hold the power button on the TV (not the remote) for a minute.
Then plug it back in to the wall socket.

Give Hayu another shot. Keeping these instructions at hand may help you; restarting can usually fix a lot of TV issues.

3. Test Your Internet Speed

Buffering issues with Hayu and other streaming applications may result from slow internet connections. In some cases, your internet may not be fast or reliable enough to access the Hayu servers.

It is possible to test the speed of your internet connection on either your computer or phone. Ensure the device you are using is linked to the same network as your television, and if you are using your phone, remember to turn off mobile data and only connect to the Wi-Fi.

If your connection is too slow, with speeds lower than 3–4 Mbps for standard streaming or 5–8 Mbps for HD, you will need to take the below measures:

Examine potential sources of interference (e.g., too many walls between your router and your TV).
Then, reboot your router and modem (see the upcoming section).
Lastly, contact your internet service provider to check if there are any network issues or if you need a better plan.

4. Restart Your Router and Modem

Often, It is usually the fault of your local Wi-Fi network, not your TV or the Hayu app, that causes the issue.

Troubleshooting network issues can be time-consuming, so it's simpler to restart your network periodically. Doing this at least once a month will maintain optimal network performance.

Double-check that no one in the household is on the internet before continuing. This reboot will cause all network and internet connections to discontinue for about five minutes.

To begin:

Unplug the power cable from the modem and router.
Wait for 30 seconds.
Re-plug the power cables and wait a few minutes for the modem and router to initialize.

When your TV is back on the network, give the Hayu app a try. If the speeds were slow when you checked last, then it's a good moment to conduct another test. Restarting your router can improve the speed temporarily but it won't solve every underlying difficulty.

5. Perform LG TV Firmware Update

Firmware updates, similar to app updates, can often resolve issues you are having with your TV app.

LG smart TVs come with an auto-update feature, however, manual forcing of a firmware update is also possible. This is not typically necessary, but it is a good option to have in case the automatic update fails without any notification.

To begin:

Using your remote, press the Settings button.
Navigate to All Settings.
In the General tab, select About this TV.
Then click Check for updates.
When the update is completed, follow the instructions to power cycle your TV.

After updating the firmware, give the Hayu app another try.

6. Delete and Install the Hayu App once more

Uninstalling and then reinstalling the app is an easier way to fix many app-specific issues than manually clearing the cache on LG TVs.

Therefore, You must delete Hayu App and then install it again to reinstall it.

To delete the Hayu app:

Start by pressing the Home button on the remote.
Then, go to the Hayu app and press and hold the icon.
Next, click the trash bin icon above the app.
Select Yes in the pop-up to confirm.

To reinstall Hayu on your LG TV:

Press the Home button on the remote.
Select the LG Content Store.
Click the magnifying glass in the top right corner.
Type in Hayu and select it from the search results.
Finally, press the Install button.

When you open the Hayu app again, make sure to type in your log-in information. It won't be saved from the installation you did before.

7. Comply with LG's User Agreements

To ensure all of the applicable license agreements are accepted so LG's features and apps run properly:

Press the Settings button on the remote.
Navigate to All Settings.
Open the General tab.
Select About this TV.
Click User Agreements.
Finally select Accept All by enabling it within User Agreements.

8. Check the TV Location Settings

Depending on your geographical location, certain streaming content and applications may not be accessible.

Hayu and other streaming services employ distinct methods of verifying the location of a user. Nonetheless, they may cross-check this data with a TV, and LG TVs come equipped with a setting for geographic location.

To do it:

With the remote, select the Settings button.
Open All Settings.
Access the General tab.
Go to System.
Press Location.
Alter the zip code to your current location if it is incorrect.

9. Turn Off Your VPN if applicable

This step is for those who have a virtual private network (VPN). If you’re not sure what a VPN is, then you probably aren't using one.

Hayu has managed to block certain VPNs, which can prevent you from streaming its content. If this is the case, the best way to find out is to turn off your VPN and try connecting again.

10. Try Hayu on a Different Device

Before we take the extreme measure, let us check whether the issue is widespread by attempting to open Hayu on your computer or any other device connected to your network.

If Hayu is operational on your other devices but not your TV, it's time to reach out to LG support.

In the event that Hayu is not running on any of your devices, the issue may stem from either your Hayu account or Hayu's servers.

11. Investigate Hayu Server's Status

By utilizing DownDetector, you can investigate if other people in your area are having issues with Hayu. Generally, Hayu outages are local and dealt with quickly.

If you are unable to locate any information using DownDetector, it is likely that it is time to reach out to the Hayu support team for the most recent information.

12. Perform LG TV Factory Reset

We have exhausted all of the simple solutions, so let's try a factory reset as a final measure. This will clear the TV's settings, along with the data for the Hayu app. Although it may sound drastic, it could be the resolution that will fix the streaming app issues.

To reset your TV:

Press Settings on your remote.
Navigate to All Settings.
Open the General tab.
Select Reset to Initial Settings.
Click OK to confirm.

Run Hayu again. This should have addressed any software or firmware problems that were preventing Hayu from working on your LG TV.

What steps do I need to take to watch Hayu on my LG TV ?

If it's your first time with Hayu, you need to sign up and get your own account. Follow this link to activate your free trial.

To use the Hayu app on your LG TV, you must pair your LG TV device with your Hayu account.

Follow the steps listed below to complete this task:

On your LG TV, launch the Hayu app and locate the 'Sign in' button in the top right corner of the screen.
Upon doing so, you will be presented with a unique code. Make sure to remember this code, as it is your pairing code.
To link your device with your Hayu account, navigate to Hayu.com/myaccount/pairtvapp and log in with your credentials.
Input your pairing code, press ‘Pair TV App'.
Your LG TV will refresh, completing the sign-in process.

Note: Your pairing code will be invalid after 15 minutes; thus, if you are unable to finish the pairing process in that amount of time, exit the app and sign in again to obtain a new pairing code.

Summary

In fact, there are a few common fixes you can try to resolve issues with the Hayu app on your LG Smart TV. Start by checking basic connectivity and software updates. Restarting your TV and reinstalling the Hayu app can also help refresh the system and fix minor glitches. If the problems persist, contacting Hayu's customer support is recommended so they can investigate and troubleshoot further.

With regular software updates, patches and some basic troubleshooting, you can keep potential issues at bay and enjoy a seamless streaming experience. By following the steps in this guide, you should be able to get your Hayu app working on your LG TV again in no time. And if any problems come up in the future, you now have an process to follow to get Hayu fixed and resume watching your favorite shows.

While technology always has its quirks, the benefits of streaming services and smart TVs far outweigh the occasional hiccups. Don't get frustrated if an app acts up once in a while. With the right troubleshooting techniques and patience, you can resolve most common issues and get back to enjoying your Hayu subscription on your LG Smart TV. Happy streaming and reality show watching!

Here are 21 possible fixes for Hayu not working on LG Smart TV:

1. Restart your LG Smart TV

Using your LG TV remote, navigate to the Settings menu.
Select "General" or "System" settings and choose "Restart" or "Reset".
Your LG TV will restart. Once it turns back on, open the Hayu app to see if the issue is resolved.

2. Restart your wireless router

Locate your wireless router, typically near your internet modem.
Unplug the power cable from the router for 3 minutes.
Plug the router back in and wait for it to fully startup indicated by solid router status lights.
Check if your LG TV now has a WiFi connection and see if the Hayu app is working.

3. Check for router firmware update

Login to your router administrative page. This is usually accessed by entering your router's IP address into a web browser address bar. The default IP address for most routers is 192.168.1.1 or 192.168.0.1.
Check the router status for any available firmware updates. If an update is shown, download and install it.
Reboot your router. The firmware update may improve connectivity and fix any issues impacting streaming to your LG TV.

4. Change your router WiFi channel

Log in to your router administrative page.
Locate the Wireless settings and scan for the channel with the least interference from other networks. This is usually Channel 1, 6 or 11.
Change your router to broadcast on one of these channels.
Reconnect your LG TV to the network and relaunch the Hayu app to test streaming.

5. Increase your router security

Log in to your router administrative page.
Go to the Wireless settings and locate the security protocol. If set to WEP, change to WPA2-PSK or WPA3-PSK.
Set a strong password with a minimum of 8 characters including numbers, symbols and letters.
Your new more secure WiFi network will appear in the list of available networks on your LG TV. Connect to it, enter the new password and then open the Hayu app.

6. Relocate your router for better signal

Determine where your LG TV is located in your home.
Move your wireless router closer to the TV, ideally centrally located in your home. The higher up and less obstacles between the router and TV the better.
Reboot your router and reconnect your LG TV to the WiFi network.
The improved signal strength may resolve connectivity issues with the Hayu app.

7. Reinstall the Hayu app

On your LG TV, go to the LG Content Store. This may be called LG Channels or LG Apps.
Navigate to the Hayu app and choose to uninstall or delete it. Confirm to uninstall the app.
With the Hayu app uninstalled, go back to the LG Content Store and redownload the Hayu app.
Install the Hayu app and login again using your Hayu credentials. This reinstall and fresh login may fix some software issues with the app.

8. Update the Hayu app to the latest version

On your LG TV, go to the LG Content Store.
Navigate to the Hayu app. The listing should show if you have the latest version installed or if an update is available.
If an update is shown, download and install it. The update will include the latest patches to fix software bugs that may be causing streaming issues.
Open the Hayu app after updating and login to test if the update resolved the problem.

9. Check if the Hayu service is down

On your LG TV, try opening the Hayu app.
If the app gives an error indicating the Hayu service is unavailable or down for maintenance, the issue is at Hayu's end. You will have to wait until their service is back up and running before you can stream.
Check Hayu's social media pages like Facebook and Twitter for updates and announcements related to any service outages.

10. Sign out then sign back in to the Hayu app

Open the Hayu app on your LG TV and sign out of your Hayu account.
Exit the Hayu app completely.
Relaunch the Hayu app on your LG TV.
Sign back in with your Hayu email address and password.
Signing out and in again will authenticate your account info with Hayu's servers again which can resolve login issues. Check if the Hayu app is now working properly after signing in again.

11. Unlink then relink your Hayu account

Open the Hayu app on your LG TV and go to the Account settings.
Locate the option to unlink your Hayu account. Choose to unlink your account.
Exit the Hayu app completely.
Relaunch the Hayu app and choose the option to link your Hayu account again.
Enter your Hayu login credentials to link the account. This will reauthenticate your account and may resolve any linking issues.

12. Check if your LG TV has the minimum requirements for the Hayu app

Note the model number of your LG TV. You may find this in the Settings or printed on a label on the back of the TV.
Search online for the specs of your LG TV model to locate the amount of memory (RAM), processor speed and operating system details.
Compare your LG TV's specs with the minimum requirements listed by Hayu to run their app. If your LG TV does not meet these requirements, you need a newer TV to properly run the Hayu app.

13. Check your hard drive storage space

Go to Settings on your LG TV, select General or System and choose Storage.
Note the Used and Available storage space. If there is less than 500MB of free space, your storage is likely impacting streaming performance.
Clear some storage space by uninstalling unused apps, deleting cached data and removing media files from your LG TV.
The additional free storage may help resolve some issues with the Hayu app. Check if it's working after freeing up storage.

14. Do a power reset of your LG TV

On your LG TV, navigate to Settings, select General or System settings and choose "Restart" or "Factory reset". Choose Restart.
If there is no restart option, you will need to do a power reset. Unplug the power cable from the wall outlet for 3 minutes.
Plug your LG TV's power cable back in. Your TV will automatically turn on.
The power reset refreshes your LG TV's memory and may resolve some software issues that were causing problems with the Hayu app. Check if the app is now working.

15. Update your LG TV firmware

On your LG TV, go to Settings and select General or System settings and choose "Update software" or "Check for updates".
If an update is available for your LG TV model, download and install it.
The update will install the latest firmware to fix software bugs that may have been causing the Hayu app to not work properly.
Check if the Hayu app is functioning correctly after the firmware update installs.

16. Reinstall the LG TV operating system

Back up any personal files, photos or other data on your LG TV to an external storage device. A factory reset will erase all data.
On your LG TV, go to Settings and select General or System settings and choose "Factory reset" or "Reset to factory default".
Follow the prompts to reset your LG TV. Your TV will reboot and reinstall its operating system and default apps.
Set up your LG TV again by connecting to the internet and updating any out-of-date software.
Download the Hayu app again and login. The fresh operating system and new app install may resolve software issues you were experiencing.

17. Disable power saving mode on your LG TV

Go to Settings on your LG TV and select "General" or "System". Choose "Energy saving" or "Eco mode".
Turn the Energy saving/ Eco mode to Off. Disabling will provide normal power levels to components like the WiFi adapter.
Check if the Hayu app is now functioning properly with the energy efficiency mode off. The unthrottled WiFi and resources may have fixed streaming issues.

18. Reduce visual effects and transition animations on your LG TV

Go to Settings on your LG TV and select "General" or "System" settings. Choose options like "Visual effect" or "Transition effect".
Disable features on this menu like Animation, Motion effect or Visualization. Reducing visual enhancements will provide more resources for streaming and WiFi connectivity.
Try opening the Hayu app again. The pared-down visual effects may have resolved errors that were impacting the streaming app.

19. Disable Screensaver and sleep mode

Go to Settings on your LG TV and select "General" or "System" settings. Choose options "Screensaver" or "Sleep timer".
Turn the screensaver and sleep timer modes to Off. Disabling these power-saving modes will allow constant connectivity which can resolve streaming interruptions.
With these modes disabled, retry the Hayu app. The uninterrupted connectivity may have fixed issues with streaming from the app.

20. Call Hayu's technical support

Locate the Hayu support phone number or live chat option on their website.
Call Hayu's support line or initiate a live chat with one of their technical support representatives.
Provide details about issues you're experiencing with accessing the Hayu app on your LG TV including error messages, steps you have already tried, your LG TV model number and Hayu app version.
The support agent will troubleshoot further with you to determine the root cause of the issues and provide a resolution if possible. Follow any steps they recommend to get the Hayu app functioning again.

21. Get help from LG's support

Locate the LG support phone number or live chat option for your country on LG's website.
Call LG's support line or start a live chat with one of their technical support agents.
Provide details about problems with using the Hayu app specifically on your LG TV model. Mention the troubleshooting you have already attempted.
LG's support representative can investigate potential issues with your specific LG TV model that may be impacting the Hayu app. They may need to collect additional diagnostics to determine a fix or workaround.
Follow any recommended steps from LG's support to resolve software or connectivity issues affecting the Hayu streaming app on your LG Smart TV.