With Amazon Prime Video, you can Enjoy exclusive Amazon Originals as well as popular movies and TV shows anytime and anywhere. 

Many LG smart TV owners have reported issues with the Prime Video app not working properly on their TVs. The app may crash, freeze, or not open at all when you try to launch it. This can be frustrating if you're trying to watch your favorite shows and movies on Prime Video. 

Here at Smart Home Apt, we shall look into a few effective tips to try and fix the Prime Video app on your LG TV.

Possible causes for Prime Video not working on LG TV Includes:

• Outdated firmware on the LG TV. If the TV software is outdated, it may have issues running the latest version of the Prime Video app.
• Temporary software glitch. There could be a minor glitch with the TV software or the Prime Video app that is causing temporary issues. Restarting the TV may fix this.
• App installation problem. There may have been an error when installing or updating the Prime Video app that is causing it to not function properly. Uninstalling and reinstalling the app may help.
• Internet connectivity issues. If there are network or Wi-Fi problems preventing your LG TV from connecting to the Internet, the Prime Video app won't work. Check your Internet connection.
• Login credentials problem. Incorrect or outdated login info for your Amazon account saved on the Prime Video app could prevent it from opening. You may need to sign out and sign back in with the correct credentials.
• Too many devices streaming at once. If too many people are streaming Prime Video at the same time on your network, it may overload the connection and cause issues with the app on your LG TV.
• Regional restrictions. Certain shows and movies on Prime Video may have regional restrictions that prevent them from playing in some locations. This could potentially cause the whole app to malfunction. Using a VPN may help bypass any geo-restrictions.
• Hardware issues with your LG TV. If there are any issues with the internal components on your LG TV that are important for running streaming apps, it may lead to problems with the Prime Video app. In such cases, contact LG support for help diagnosing and resolving any hardware-related issues.

How to fix Prime Video Not Working on LG Smart TV ?

1. Ensure That Your LG TV Is Compatible With Amazon Prime Video

LG smart TVs from 2015 or newer that are running webOS 2.0 or a more recent version are all compatible with the Prime Video app. You can learn more about this here.

If your TV is not compatible with Amazon Prime Video, you should consider purchasing a streaming stick as a cost-effective and straightforward solution instead of replacing the TV.

You can watch Amazon Prime Video on any TV, regardless of whether it is a smart TV or not, by adding a Fire TV Stick or a Roku streaming device. Both are straightforward to use and provide access to all of the major streaming services.

2. Restart or Power Cycle Your LG TV

If you're experiencing issues with your app, one of the most effective solutions is to restart the software. This simple action of turning the software off and back on again can often resolve issues caused by random software glitches.

To restart LG TV apps, you will need to power off the TV completely. To do this, press and hold the power button on the remote for more than five seconds. This will power off the TV, forcing it to restart any active app.

To do this:

• Disconnect your TV from the power source.
• Press and hold the power button on the TV itself (not the remote) for sixty seconds.
• Re-connect your TV to the wall outlet.

Give the Amazon Prime Video app another go. It never hurts to try rebooting your device; that can often fix TV issues. Keep these instructions nearby in case you need them.

3. Test the Speed of Your Internet Connection

Slow or unreliable internet can be the source of buffering issues with Prime Video and other streaming applications. If your connection is too slow, you may not be able to connect to the Amazon Prime Video servers at all.

To measure your internet speed, you can conduct an Internet Speed Test on your computer or phone. Ensure the device you are using is connected to the same network as your TV. If you are using your phone, make sure to turn off mobile data and connect only to Wi-Fi.

If your internet speed is slower than 3-4 Mbps for standard streaming or 5-8 Mbps for HD, you should consider taking the below steps to improve it:

• Examine potential sources of interference, such as an excessive number of walls between your router and TV. 
• Reboot your router and modem (see the next tip). 
• Contact your internet provider to ascertain if there are any network problems or if an upgrade is necessary.

4. Reboot your router and modem

More often than not, it is your local Wi-Fi network that is the culprit rather than your TV or the Amazon Prime Video app when experiencing difficulties.

Rather than spending time attempting to identify and troubleshoot any possible network issues, it's simpler to just restart your network. Restarting your network on a regular basis, such as once a month, will help ensure that your network keeps performing at its peak.

Before starting, ensure that no one in your household is currently using the internet. This process will temporarily suspend all network and internet connections for around five minutes while rebooting.

Alright, let's begin.

• Disconnect the power cable from your router and modem.
• Pause for 30 seconds.
• Reconnect the power cables.
• Allow a couple of minutes for the modem and router to power up.

Once your TV has reconnected to the network, attempt to launch the Prime Video app. If your network speeds were low when you tested them earlier, this is the right opportunity to run another test. A restart of your router could temporarily increase your internet speeds, but it won't necessarily solve all underlying issues.

5. Perform LG TV Firmware Update

Firmware updates can be your savior when it comes to resolving issues with your TV's apps - just like app updates do.

LG smart TVs come with an auto-update feature, but you can also manually initiate a firmware update if needed. This should not be necessary, but it is a helpful option in case the automatic update is disabled or fails silently.

To update your TV:

• Press the Settings button on your remote.
• Then go to All Settings and open the General tab. 
• Select the About this TV option and click Check for updates. 
• After the update is installed, follow the instructions to power cycle your TV.

After updating the firmware, give the Prime Video app another try.

6. Delete and Reinstall the latest version of the Amazon Prime Video app

Deleting and reinstalling Amazon Prime Video is the easiest way to fix many app-specific issues. To do this on an LG TV, simply delete the app and reinstall it, which will also clear its data and cache.

To uninstall the Amazon Prime Video app:

• Press the Home button on your remote.
• Then find and select Prime app icon. 
• Hold it down and click the trash bin icon above the app. 
• Confirm your decision by pressing Yes in the pop-up.

To reinstall the Amazon Prime Video app:

• Press the Home button on your LG TV remote to open the main menu. 
• Go to the LG Content Store and select the search icon (magnifying glass) in the top right corner. 
• Once the search box appears, type in Prime Video and select the result. 
• Finally, press the Install button to complete the process.

Input your login details again while using the Amazon Prime Video app; it won't retain the information from the prior installation.

7. Agree to LG's User Agreements

You must accept all of LG's license agreements in order for some of its features and apps to function properly.

To do this:

• Press the Settings button on your remote.
• Navigate to the General tab in All Settings. 
• Once there, select About this TV.
• Click on User Agreements. 
• Make sure to select Accept All before proceeding.

8. Check the TV Location Settings

The availability of streaming content and apps may be limited depending on your geographical location.

Streaming services such as Amazon Prime Video often use your device's location setting to verify your whereabouts. LG TVs have their own location settings which can also be used to confirm your location when streaming.

To do this:

• Press the Settings button on your remote control.
• Navigate to All Settings in the General tab. 
• Select System and then click Location. 
• Verify that the zip code is correct and if not, update it to reflect your current location.

9. Turn Off Your VPN if applicable

If you are using a VPN, this step is relevant to you. However, if you are unfamiliar with VPNs, then you likely do not have one.

Most video apps and streaming services attempt to prevent VPN traffic. If Prime Video has managed to intercept your VPN, you will likely not be able to access your streaming content. To verify this, the simplest way to proceed is to turn off the VPN and try running the Prime Video app one more time.

10. Try Amazon Prime Video on a Different Device

Before taking the most extreme action, let's first assess how extensive the issue is. Try to open Amazon Prime Video on your computer or any other gadget that is connected to your network.

If Amazon Prime Video is not working on your TV but is working on other devices, then it is time to contact LG support. 

On the other hand, if Amazon Prime Video is not working on any of your devices, the issue may be with your Amazon Prime Video account or Amazon's servers.

11. Find out if Amazon Prime Video is currently experiencing any server issues

You can utilize Downdetector to ascertain if other people in your vicinity are experiencing issues with Prime Video. Generally, Prime Video outages are localized and fixed swiftly.

If you can't find anything on Downdetector, it's probably time to contact Amazon Prime Video support or their Official Twitter Support Page for a more up-to-date information.

12. Perform LG TV Factory Reset

It's time to give one last approach a go: a factory reset. This will erase all of the settings on your TV, including those for your Prime Video app. Although this will clear out all of your settings and app data, it could help to solve your streaming app issues.

To reset your remote to its initial settings:

• Press the Settings button.
• Go to All Settings.
• Open the General tab.
• Slect Reset to Initial Settings.
• Click OK to confirm.

Now try to launch Amazon Prime Video again on your LG TV. This should have resolved any software or hardware issues that were preventing it from working.