With Amazon Prime Video, you can Enjoy exclusive Amazon Originals as well as popular movies and TV shows anytime and anywhere. 

Many LG smart TV owners have reported issues with the Prime Video app not working properly on their TVs. The app may crash, freeze, or not open at all when you try to launch it. This can be frustrating if you're trying to watch your favorite shows and movies on Prime Video. 

Here at Smart Home Apt, we shall look into a few effective tips to try and fix the Prime Video app on your LG TV.



Possible causes for Prime Video not working on LG TV Includes:

  • Outdated firmware on the LG TV. If the TV software is outdated, it may have issues running the latest version of the Prime Video app.
  • Temporary software glitch. There could be a minor glitch with the TV software or the Prime Video app that is causing temporary issues. Restarting the TV may fix this.
  • App installation problem. There may have been an error when installing or updating the Prime Video app that is causing it to not function properly. Uninstalling and reinstalling the app may help.
  • Internet connectivity issues. If there are network or Wi-Fi problems preventing your LG TV from connecting to the Internet, the Prime Video app won't work. Check your Internet connection.
  • Login credentials problem. Incorrect or outdated login info for your Amazon account saved on the Prime Video app could prevent it from opening. You may need to sign out and sign back in with the correct credentials.
  • Too many devices streaming at once. If too many people are streaming Prime Video at the same time on your network, it may overload the connection and cause issues with the app on your LG TV.
  • Regional restrictions. Certain shows and movies on Prime Video may have regional restrictions that prevent them from playing in some locations. This could potentially cause the whole app to malfunction. Using a VPN may help bypass any geo-restrictions.
  • Hardware issues with your LG TV. If there are any issues with the internal components on your LG TV that are important for running streaming apps, it may lead to problems with the Prime Video app. In such cases, contact LG support for help diagnosing and resolving any hardware-related issues.


How to fix Prime Video Not Working on LG Smart TV ?

1. Ensure That Your LG TV Is Compatible With Amazon Prime Video

LG smart TVs from 2015 or newer that are running webOS 2.0 or a more recent version are all compatible with the Prime Video app. You can learn more about this here.

If your TV is not compatible with Amazon Prime Video, you should consider purchasing a streaming stick as a cost-effective and straightforward solution instead of replacing the TV.

You can watch Amazon Prime Video on any TV, regardless of whether it is a smart TV or not, by adding a Fire TV Stick or a Roku streaming device. Both are straightforward to use and provide access to all of the major streaming services.


2. Restart or Power Cycle Your LG TV

If you're experiencing issues with your app, one of the most effective solutions is to restart the software. This simple action of turning the software off and back on again can often resolve issues caused by random software glitches.

To restart LG TV apps, you will need to power off the TV completely. To do this, press and hold the power button on the remote for more than five seconds. This will power off the TV, forcing it to restart any active app.

To do this:

  • Disconnect your TV from the power source.
  • Press and hold the power button on the TV itself (not the remote) for sixty seconds.
  • Re-connect your TV to the wall outlet.


Give the Amazon Prime Video app another go. It never hurts to try rebooting your device; that can often fix TV issues. Keep these instructions nearby in case you need them.


3. Test the Speed of Your Internet Connection

Slow or unreliable internet can be the source of buffering issues with Prime Video and other streaming applications. If your connection is too slow, you may not be able to connect to the Amazon Prime Video servers at all.

To measure your internet speed, you can conduct an Internet Speed Test on your computer or phone. Ensure the device you are using is connected to the same network as your TV. If you are using your phone, make sure to turn off mobile data and connect only to Wi-Fi.

If your internet speed is slower than 3-4 Mbps for standard streaming or 5-8 Mbps for HD, you should consider taking the below steps to improve it:

  • Examine potential sources of interference, such as an excessive number of walls between your router and TV. 
  • Reboot your router and modem (see the next tip). 
  • Contact your internet provider to ascertain if there are any network problems or if an upgrade is necessary.


4. Reboot your router and modem

More often than not, it is your local Wi-Fi network that is the culprit rather than your TV or the Amazon Prime Video app when experiencing difficulties.

Rather than spending time attempting to identify and troubleshoot any possible network issues, it's simpler to just restart your network. Restarting your network on a regular basis, such as once a month, will help ensure that your network keeps performing at its peak.

Before starting, ensure that no one in your household is currently using the internet. This process will temporarily suspend all network and internet connections for around five minutes while rebooting.

Alright, let's begin.

  • Disconnect the power cable from your router and modem.
  • Pause for 30 seconds.
  • Reconnect the power cables.
  • Allow a couple of minutes for the modem and router to power up.


Once your TV has reconnected to the network, attempt to launch the Prime Video app. If your network speeds were low when you tested them earlier, this is the right opportunity to run another test. A restart of your router could temporarily increase your internet speeds, but it won't necessarily solve all underlying issues.


5. Perform LG TV Firmware Update

Firmware updates can be your savior when it comes to resolving issues with your TV's apps - just like app updates do.

LG smart TVs come with an auto-update feature, but you can also manually initiate a firmware update if needed. This should not be necessary, but it is a helpful option in case the automatic update is disabled or fails silently.

To update your TV:

  • Press the Settings button on your remote.
  • Then go to All Settings and open the General tab. 
  • Select the About this TV option and click Check for updates
  • After the update is installed, follow the instructions to power cycle your TV.


After updating the firmware, give the Prime Video app another try.


6. Delete and Reinstall the latest version of the Amazon Prime Video app

Deleting and reinstalling Amazon Prime Video is the easiest way to fix many app-specific issues. To do this on an LG TV, simply delete the app and reinstall it, which will also clear its data and cache.


To uninstall the Amazon Prime Video app:
  • Press the Home button on your remote.
  • Then find and select Prime app icon
  • Hold it down and click the trash bin icon above the app. 
  • Confirm your decision by pressing Yes in the pop-up.


To reinstall the Amazon Prime Video app:
  • Press the Home button on your LG TV remote to open the main menu. 
  • Go to the LG Content Store and select the search icon (magnifying glass) in the top right corner. 
  • Once the search box appears, type in Prime Video and select the result. 
  • Finally, press the Install button to complete the process.


Input your login details again while using the Amazon Prime Video app; it won't retain the information from the prior installation.


7. Agree to LG's User Agreements

You must accept all of LG's license agreements in order for some of its features and apps to function properly.

To do this:

  • Press the Settings button on your remote.
  • Navigate to the General tab in All Settings
  • Once there, select About this TV.
  • Click on User Agreements
  • Make sure to select Accept All before proceeding.


8. Check the TV Location Settings

The availability of streaming content and apps may be limited depending on your geographical location.

Streaming services such as Amazon Prime Video often use your device's location setting to verify your whereabouts. LG TVs have their own location settings which can also be used to confirm your location when streaming.

To do this:

  • Press the Settings button on your remote control.
  • Navigate to All Settings in the General tab. 
  • Select System and then click Location
  • Verify that the zip code is correct and if not, update it to reflect your current location.


9. Turn Off Your VPN if applicable

If you are using a VPN, this step is relevant to you. However, if you are unfamiliar with VPNs, then you likely do not have one.

Most video apps and streaming services attempt to prevent VPN traffic. If Prime Video has managed to intercept your VPN, you will likely not be able to access your streaming content. To verify this, the simplest way to proceed is to turn off the VPN and try running the Prime Video app one more time.


10. Try Amazon Prime Video on a Different Device

Before taking the most extreme action, let's first assess how extensive the issue is. Try to open Amazon Prime Video on your computer or any other gadget that is connected to your network.

If Amazon Prime Video is not working on your TV but is working on other devices, then it is time to contact LG support

On the other hand, if Amazon Prime Video is not working on any of your devices, the issue may be with your Amazon Prime Video account or Amazon's servers.


11. Find out if Amazon Prime Video is currently experiencing any server issues

You can utilize Downdetector to ascertain if other people in your vicinity are experiencing issues with Prime Video. Generally, Prime Video outages are localized and fixed swiftly.

If you can't find anything on Downdetector, it's probably time to contact Amazon Prime Video support or their Official Twitter Support Page for a more up-to-date information.


12. Perform LG TV Factory Reset

It's time to give one last approach a go: a factory reset. This will erase all of the settings on your TV, including those for your Prime Video app. Although this will clear out all of your settings and app data, it could help to solve your streaming app issues.

To reset your remote to its initial settings:

  • Press the Settings button.
  • Go to All Settings.
  • Open the General tab.
  • Slect Reset to Initial Settings.
  • Click OK to confirm.


Now try to launch Amazon Prime Video again on your LG TV. This should have resolved any software or hardware issues that were preventing it from working.


In fact, there are several troubleshooting steps outlined in this guide you can try yourself to resolve issues with the Prime Video app not working on your LG TV. The solutions range from simple steps like restarting your devices or checking for software updates to more advanced fixes like performing a factory reset on your TV or deregistering your LG TV from your Amazon account.


One of the first things to check is your Internet connection and Wi-Fi router to ensure your LG TV has access to the network resources it needs to run streaming apps. You should also make sure you are using the correct login credentials for your Prime Video subscription in the app. Outdated or corrupted software including your TV firmware and the Prime Video app itself can often cause streaming apps to malfunction, so updating or reinstalling them may do the trick.


If software-related issues seem to persist, you may need to reset your TV to factory settings to refresh the entire system. As a last resort, you can try a hard reset of your TV to reboot the operating system. However, this should only be done if recommended by LG to avoid potential damage or voiding your warranty.


Overall, the majority of Prime Video issues on LG TVs are minor software glitches or connectivity problems that can typically be resolved with some basic troubleshooting at home. But for hardware issues or more major software malfunctions, you will need to get technical support from LG to diagnose and repair the problem. 

With patience and persistence in working through the step-by-step fixes, you can usually get your Prime Video app back up and streaming your favorite shows in no time.


Here are 21 effective fixes to try if the Prime Video app is not working on your LG TV:


1. Restart your LG TV - A simple restart can fix minor issues. Unplug power cable for 2 minutes and plug back in.


2. Restart your Wi-Fi router - If Internet connectivity is the problem, restarting the router may help. Unplug router for 2 minutes and plug back in.


3. Check your internet connection - Make sure your LG TV is connected to your Wi-Fi network and that the network is up and running.


4. Update your LG TV firmware - Outdated firmware could cause apps to malfunction. Go to Settings > General > About This TV > Check for Updates. Install any updates.


5. Uninstall/reinstall the Prime Video app - Delete the Prime Video app from your LG TV and re-download the latest version from the LG Content Store. This can fix installation issues.


6. Factory reset your LG TV - A TV reset will restore default software settings and can fix errors that are causing Prime Video issues. Go to Settings > General > Reset to Initial Settings.


7. Check your Amazon account - Make sure you are using the correct login credentials for your Prime Video account. Incorrect sign-in details can prevent the app from opening.


8. Deregister and re-register your LG TV - Deregister your LG TV from your Amazon account at primevideo.com. Then re-register your TV to resync it with your Prime Video subscription.


9. Clear your Prime Video cache - The app cache stores temporary data that can get corrupted and cause issues. You may need to clear it. Go to Settings > Apps > Prime Video > Clear Cache.


10. Sign out and sign back in - Sign out of the Prime Video app on your LG TV. Wait 30 seconds. Then open the app again and sign in to your Amazon account. This can refresh the authentication.


11. Check regional restrictions - Some Prime Video content may be restricted based on location. Use a VPN with your LG TV to bypass geo-restrictions.


12. Reduce streaming quality - If too many devices are streaming at once, it can overload your network. Go to Prime Video settings and lower the default streaming quality which may help.


13. Disable Dolby Digital + - Surround sound settings may affect the Prime Video app in some cases. Go to Settings > Sound > Sound Out and disable "Dolby Digital+."


14. Enable "Allow Unknown Sources" - If disabled, you won't be able to install apps from outside sources like Prime Video. Go to Settings > Apps & Permissions > Special Access, enable "Allow Unknown Sources."


15. Enable automatic date/time - An incorrect system time can cause authentication issues with streaming apps. Go to Settings > General > Auto & Time > Auto to enable automatic time detection.


16. Disable power saving mode - Power saving features can sometimes interfere with streaming apps. Go to Settings > General > Eco Mode and disable power saving features.


17. Disable accessibility options - Special screen reader options for low vision users have been known to cause issues with streaming apps. Go to Settings > Accessibility and turn off all accessibility options.


18. Use a different HDMI port - Software issues with a particular HDMI port could affect the Prime Video app. Switch to a different HDMI port on your LG TV to check if it helps resolve the problem.


19. Reset your LG TV picture settings - Incorrect picture settings like overscan can sometimes cause streaming apps to malfunction. Go to Settings > Picture and reset picture settings to default.


20. Disable HDR and HDMI UHD Color - Advanced display modes can potentially interfere with streaming apps. Go to Settings > Picture > Additional Settings, disable HDR and HDMI UHD Color.


21. Perform a hard reset - As a last resort, you may need to perform a hard reset of your LG TV to reboot the operating system and refresh all software settings. This should only be done if all other steps have failed and if recommended by LG support. To hard reset, unplug the power cable from the back of the TV for 5 minutes. Plug the cable back in and try launching Prime Video again.


Hope this helps provide an overview of how to best resolve any Prime Video issues on your LG smart TV. Let me know if you have any other questions!