Disney Now is a great way to watch your favorite Disney shows and movies, but sometimes it can stop working. 


If you're having trouble with Disney Now on your Samsung Smart TV, We have put together a few effective tips you can try to resolve this issue.


How to fix Disney Now App Not Working on Samsung Smart TV ?


1. Ensure That Your Samsung TV Is Compatible With Disney Now 

Samsung smart TVs models from 2015 or later are compatible with the Disney Now app, which runs on Tizen OS; you can check your TV's year and OS version on their website. For older TV models, replacing the TV or getting a streaming stick is recommended, the latter being an economical and simple way to go.

To watch Disney Now on your tv, Fire TV Stick or Roku streaming stick are the perfect solutions. With quick installation and all of the major streaming apps, these sticks are ideal for any type of TV, smart or otherwise.


2. Power Cycle the Samsung TV

Random TV software glitches can oftentimes disrupt apps, similar to other software malfunctions. To get past this issue, it's recommended to power off and then turn the TV back on again. To restart an app on a Samsung TV, you only need to turn off the device by using your remote's power button, though this does not entirely turn off the TV. 

Instead, it places the TV in standby mode, which won’t force a restart of your active app. 

To force a reboot a Samsung TV, there are two options available.


To Restart your TV using the remote:
  • Ensure that your TV is out of standby mode by pressing the power button on your remote and keeping it held until the TV turns itself back on.
  • Afterward, hit the Home button.
  • Finally, launch the app (Disney Now) you intended to restart.


To Restart your TV manually:
  • Unplug the power cable of your TV from the plug or surge protector.
  • Allow two minutes to pass.
  • Plug the cable and power the TV up.
  • Push the Home button.
  • Choose the app (Disney Now) you had intended to restart.

It would be beneficial to keep these instructions handy; a simple restart is often the solution to many TV issues.


3. Test the Speed of Your Internet

Buffering issues on Disney Now and other video and streaming apps can result if you have a slow internet connection. Even worse, your internet may be too slow or unreliable to allow you to access Disney Now servers.

To ensure that your phone and computer are on the same network as your TV, turn off mobile data and connect to the same Wi-Fi network. From there, you can run an internet speed test on your computer or phone. 

To stream standard videos and HD content, speeds of 3–4 Mbps and 5–8 Mbps respectively must be attained. If current speeds are slower, you’ll need to:

  • See if there are any interferences occurring due to an excessive quantity of walls separating the router and television. 
  • Reboot the router and modem (as described in the following section).
  • Reach out to your internet provider to discover if problems are present on their end or if an upgrade is needed.


4. Restart Your Router and Modem

When having difficulties running the Disney Now app or TV, an effective solution is simply to restart your local Wi-Fi network. Doing so can potentially save time and effort in trying to narrow down the problem.

You should strive to do this roughly once a month to maximize the effectiveness of your network. 

Before you start this process, double check that no one at home is currently using the internet. Doing so entails that the networks and internet connections will be temporarily shut down for about five minutes. 

Now, let's get started. 

  • Unplug the power cable on both the router and the modem. 
  • Wait a good 30 seconds.
  • Then reconnect the cords to each device. 
  • Let it boot up for a few minutes and you're ready to roll.


Once your TV has re-connected to the network, it is an ideal opportunity to launch the Disney Now app. Furthermore, if the network speeds were previously inadequate during the speed test, now is an ideal time to carry out another test. It is known that restarting a router regularly may temporarily elevate the internet speeds; however, to tackle more enduring issues, additional remedial action may need to be taken.


5. Perform Samsung TV Firmware Update

App updates sometimes fix problems, and similarly, firmware updates can too. Samsung smart TVs update on their own, with the option to manually force the process if desired. This isn’t generally necessary, yet it is a good way to ensure that your TV app issues are taken care of, even if the auto-updating has failed.

  • Press the Home button on your Samsung TV's remote to open the smart hub.
  • Next, click on Settings in the menu.
  • Locate the Software Update tab and press it.
  • Click the Update Now button to start the procedure.
  • Wait until the download has finished and install the update following the on-screen instructions.
  • Once the firmware is successfully updated, Try the Disney Now app again.


6. Delete The Cache of Your Disney Now App

Rather than starting from scratch by reinstalling the app, Samsung TVs enable users to get rid of an app's cache. It is the same action as cleaning the cookies in an internet browser and frequently fixes random problems within the app.

  • With the Samsung TV's remote, press the Home button to enter the smart hub. 
  • Locate and open the Settings.
  • Select Apps.
  • Then select System Apps.
  • Choose Disney Now.
  • Select Clear Cache and go ahead and press OK.


7. Delete and install the Disney Now App again

Sometimes, clearing the cache isn't enough to eradicate potential app issues. If this is the case, a full reinstall is necessary. The process involves removing the app and then reinstalling it.


To delete the Disney Now app on your Samsung TV:
  • Start by pressing the Home button on the remote. 
  • Select Apps from the on-screen menu.
  • Then select Settings
  • Scroll to the Disney Now App and select Delete.
  • Then press Delete in the pop-up window to confirm. 


To reinstall the Disney Now app:
  • Push down the Home button on your Samsung TV remote.
  • Then select Apps on the on-screen menu. 
  • Subsequently, choose the magnifying glass located on the Apps screen.
  • Type Disney Now in the search box. 
  • Finally, press the Install button.


Note: You must re-enter your login credentials to be able to again access the Disney Now app.


8. Turn Off Your VPN if applicable

If you have no idea what a virtual private network (VPN) is, then this step doesn't apply to you. On the other hand, if you utilize one, this is applicable to you. 

In general, Most video applications and streaming services make an attempt to block VPNs. 

Consequently, if Disney Now blocks your VPN, you won't be able to watch your content.


9. Try Out Disney Now on a Different Device

Prior to doing something drastic, let us see how common this issue is. Check if it's possible to open Disney Now on your computer or any of the other devices in your network. When it's operational on the other devices, but not on the TV, then it's time to contact Samsung support.

In the event that Disney Now isn't operating on any of your devices, the issue could be with either your Disney Now account or with Disney's servers.


10. Evaluate the Status of the Disney Now server

To see if other people in your region are facing troubles while using Disney Now, you can use ServicesDown. Usually, outages of Disney Now are quickly fixed on a local level. If you are not able to find any details on ServicesDown, contacting Disney Now support might be the best option to get the latest information. 


11. Perform Samsung TV Factory Reset

After going through all of the easy solutions with no change, it's now time to try a factory reset. However, this will delete the entire TV configuration, and all the Disney Now app data. Nonetheless, this might fix whatever streaming problems you have.

To reset your Samsung TV:

  • Begin by pressing the Home button on your remote control that will open the smart hub. 
  • Go to the Settings option.
  • Select the General tab (or possibly navigate to Support -> Self Diagnosis) and pick Reset. 
  • If you are prompted for a PIN, input your code or the default 0000. 
  • Affirm the reset process by confirming with OK.


Attempt to launch the Disney Now application again; this should resolve any possible software or firmware related issue preventing it from running on your Samsung TV.


Having issues with the DisneyNow app on your Samsung Smart TV can be frustrating, but hopefully this guide has given you some steps to resolve the most common problems.


The majority of times, software updates, network connectivity checks, reinstalling the app or rebooting your TV will get DisneyNow working again.


Here are 15 potential fixes for the DisneyNow app not working on Samsung Smart TV:


1. Check for app updates:
  • Open the Samsung Smart Hub and go to the DisneyNow app
  • Press the Options or More button on your remote and select "Check for updates"
  • If an update is available, install it. Then try opening the Disney Now app again.


2. Reinstall the DisneyNow app:
  • Go to the Disney Now app in the Smart Hub and press Options/More then select "Delete" to uninstall the app
  • Open the Samsung App Store and search for "DisneyNow"
  • Select Download or Install to install a fresh copy of the Disney Now app
  • Once installed, try launching the app again


3. Restart your Samsung Smart TV:
  • Using your remote, open the Menu or Settings on your Samsung TV
  • Go to "System" or "Device" options and select "Restart" or "Reset"
  • Your TV will shut off and restart, refreshing the software
  • After a few minutes, turn your TV back on and try the Disney Now app again


4. Check your internet connection:
  • Ensure your Wi-Fi router or Ethernet cable is properly connected to your Samsung TV
  • Go to Settings - Network on your TV and select "Check Connection" or "View network status"
  • Your TV will check for an active network connection. If no connection, you'll need to troubleshoot your network.
  • A strong, stable network signal is needed for apps to function on your Smart TV.


5. Free up storage space:
  • Go to Settings - Apps or Application manager on your Samsung TV
  • Look for apps you no longer use and select "Delete" or "Uninstall" to remove them
  • Deleting unused apps will free up storage space on your TV which can help fix app issues
  • Try the Disney Now app again after freeing up additional storage


6. Sign out and back into Disney Now:
  • Open the Disney Now app on your Samsung TV and select "Sign Out" or "Logout" to sign out of your account
  • Wait a few minutes and then select "Sign In" to log back into Disney Now with your email and password
  • This will refresh your login info and may fix a sign-in issue preventing the app from working


7. Factory reset your Smart TV:
  • Go to Settings - Support or Device Care on your TV and select "Self Diagnosis" or "Reset Smart Hub"
  • Choose "Reset Smart Hub" and then "Reset" to confirm and your TV will reset to factory settings
  • You will lose all apps and settings, so only do this as a last resort. After resetting, set up your TV and try installing Disney Now again.


8. Disable and re-enable the Disney Now app:
  • Go to Settings - Apps or Application manager - Disney Now app
  • Select "Disable app" or "Disable" to temporarily disable the Disney Now app
  • Wait a few minutes and return to the same page and select "Enable app" or "Enable" to re-enable the app
  • This can force the app to refresh itself, potentially fixing any issues preventing it from working. Try the app again.


9. Update your Samsung TV software:
  • Go to Settings - Support or Software Update on your Samsung TV
  • Select "Update now" or "Check for updates" and follow the prompts to download and install any available software updates for your TV model
  • Software updates often contain bug fixes and security patches that may repair issues with installed apps like Disney Now.


10. Unplug additional connected devices:
  • Turn off and unplug any other devices connected to your Samsung TV like a DVD/Blu-ray player, game console or streaming stick
  • Unplugging additional devices will allow you to isolate any software issues to just your Smart TV before performing a factory reset
  • Turn your TV back on and check if the Disney Now app is now working. You can then plug devices back in one by one.


11. Check your router firmware:
  • Log into your Wi-Fi router settings (usually by entering your router's IP address into a web browser)
  • Look for options like "Software Update", "Router Firmware" or "Latest Version"
  • Check if your router firmware is up to date. If not, select "Update" or "Upgrade" to install the latest version.
  • Outdated router firmware can sometimes disrupt network connectivity to devices like your Smart TV. Updating may fix issues with apps.


12. Reset your router:
  • Find the small reset or hole in the back of your Wi-Fi router labeled "Reset"
  • Insert a pin or straightened paperclip into the hole to reset your router settings
  • Your router will go through a reboot process, restoring default network settings
  • Once complete, set up your Wi-Fi network name and password again. Reconnecting your Samsung TV may resolve network-related issues preventing Disney Now from working.


13. Enable "Allow apps from unknown sources":
  • Go to Settings - Security or Lock Screen and Security on your Samsung TV
  • Enable the option labeled "Unknown sources" or "Allow apps from unknown sources"
  • Enabling this option will allow updates to be installed for the Disney Now app which may resolve issues, but it does pose some security risks. Only enable this option temporarily until the app is working properly.


14. Clear the Disney Now app cache and data:
  • Go to Settings - Apps or Application manager - Disney Now app
  • Select "Storage" or "Storage used" and then select "Clear cache" to delete the app's temporary internet files
  • Also select "Clear data" to delete any saved login info or other data for the Disney Now app
  • Deleting the cache and data will force the Disney Now app to refresh itself, potentially fixing issues that caused it to not function properly. Try the app again.


15. Disable "Automatically update apps":
  • Go to the Settings - Apps or Application manager on your Samsung TV
  • Find the option labeled "Auto update apps" or "Automatically update apps" and disable it
  • Temporarily disabling auto updates for apps will prevent recent updates to the Disney Now app from causing issues. You can re-enable auto updates once Disney Now is working again.

We hope these step by step troubleshooting guides help resolve the issues preventing the Disney Now app from launching or working properly on your Samsung Smart TV.