The NBC app is a great way to watch your favorite NBC shows and movies on your Samsung Smart TV. 


However, there may be times when the app doesn't work properly. 


A few reasons why the NBC app might not be working on your Samsung Smart TV includes:

  • Your internet connection is slow or unreliable. The NBC app requires a strong internet connection to work properly. If your internet connection is slow or unreliable, the app may not be able to load or play videos.
  • The NBC app is not up to date. The NBC app is constantly being updated with new features and bug fixes. If you're using an outdated version of the app, it may not work properly.
  • The NBC app is not compatible with your Samsung Smart TV. The NBC app is not compatible with all Samsung Smart TVs. If you have an older model TV, it may not be able to run the app.
  • There is a problem with the NBC app's servers. Sometimes, there are problems with the NBC app's servers that can cause the app to stop working. If you're having problems with the app, you can check the NBC website for updates on any server issues.


Here at Smart Home Apt, we shall look into a few things you can do to resolve this issue.


How to fix NBC App Not Working on Samsung Smart TV ?

1. Ensure That Your Samsung TV Is Compatible With NBC Sports

Samsung smart TV models from 2015 or later have the capability to use the NBC app as they run Samsung's Tizen OS. To determine the year and operating system version of your Samsung TV you can visit their website. For those with Samsung TVs prior to 2015, replacing the TV or adding a streaming stick may be necessary. Choosing a streaming stick is a more affordable and simpler solution.

You can watch NBC on your TV, either a smart TV or otherwise, by adding a Fire TV Stick or a Roku streaming stick. These devices are very user-friendly and come pre-loaded with major streaming applications.


2. Power Cycle the TV

Many times, app malfunctions are the result of software bugs. The go-to resolution for software glitches is to turn it off and back on again. To restart Samsung TV applications, you must reboot the entire TV instead of pressing the power button on the remote as that does not switch it off.

Instead, it puts it into standby mode, which won't force a restart of your active app.

To force a restart of a Samsung TV, there are two distinct methods. 


To Restart your TV using the remote:
  • Make positive that your TV is not in a standby setting. 
  • Press down the power switch on the remote control and hold until the TV turns off. 
  • Continue keeping it pressed until the power reactivates. 
  • After that, click the Home button and launch the NBC App you desired to relaunch.


To Restart your TV manually:
  • Unplug the power cord from the wall socket or protector.
  • Allow two minutes to pass before connecting the power back in and powering on the TV.
  • Afterwards tap the Home button to enter the NBC App.


It could be helpful to keep these guidelines handy, since a successful restart often fixes common TV issues.


3. Test the Speed of Your Internet

Buffering and connection issues on NBC and other video streaming apps can be a symptom of having a slow internet connection. In extreme cases, your internet speed might be so slow or unstable that NBC servers may not be able to connect at all. 

To ensure proper streaming, you must first perform an internet speed test on the device you are using, either your computer or phone, while connecting only to Wi-Fi and turning off mobile data. A minimum of 3-4 Mbps is needed for standard streaming, while for HD , you will require 5-8 Mbps.

If the speeds you're experiencing are below the desired rate:

  • It's important to check for interfering factors (e.g. an abundance of walls between your router and the TV).
  • Turning off and back on your router and modem.
  • Consulting your internet provider to determine if there are network complications or if an upgrade is necessary.


4. Restart Your Router and modem

The NBC app or TV may not be causing the issue; it could be that the local Wi-Fi network is the source of the glitch. To save time investigating the problem, restarting the network frequently - for instance, every month - should fix it and keep the network integrity optimal.

Prior to beginning, ensure that no one in your home is currently connected to the internet. This process will suspend all online connections for approximately five minutes while it reboots.

Therefore, let's begin. 

  • Unplug the power cords from the modem and router. 
  • Wait 30 seconds. 
  • Plug the electric cables back in. 
  • Wait a few minutes until the modem and router power up.


Once you have your TV connected to the network, give the NBC app a try. You should also use this time to run another speed test if the network speeds were not very good before. Restarting your router can improve your speeds temporarily; however, this cannot always address the fundamental issues.


5. Perform Samsung TV Firmware Update

For successful trouble-shooting of TV app issues, Samsung smart TVs have a built-in feature for automatic firmware updates, as well as the ability to manually initiate a firmware update if the auto-update fails.

With your Samsung TV's remote:

  • Press the Home button to access the smart hub. 
  • After clicking Settings in the menu.
  • Go to the Software Update tab.
  • Click Update Now, and wait until the download is complete. 
  • Follow the instructions displayed on-screen to complete the installation.


Now try running the NBC app again once the firmware has been updated.


6. Delete the Cached Data From Your NBC App

Rather than trying to reinstall the app, Samsung TVs allow users to clear the cache and remove cookies from the app. This is a viable solution to random glitches and can typically resolve any issues that the app experiences.

  • Use the remote control for your Samsung TV in order to open the smart hub by pressing the Home button. 
  • Once you're in the smart hub menu, click on Settings.
  • Then choose the Apps tab. 
  • From there, choose System Apps and pick the NBC app
  • Ultimately, click Clear Cache and hit OK to finish. 


7. Delete and Install the NBC App again

Clearing the cache is usually enough to fix app glitches, but when more drastic measures are needed, a full reinstall via deleting the app and then reinstalling it can get the job done.


To delete the NBC app:
  • Press the Home button on the Samsung TV remote.
  • Select Apps from the on-screen menu.
  • Click Settings.
  • Get to the NBC App.
  • Pick Delete, and press Delete in the pop-up to validate.
To reinstall the NBC app:
  • On your Samsung TV remote, press the Home button.
  • Navigate to the Apps screen from the on-screen menu.
  • Look for the Search icon (the magnifying glass).
  • Enter NBC in the search box.
  • Select the Install button. 

To use the NBC app again, you will be required to input your login credentials; these cannot be taken from the prior installation.


8. Turn Off Your VPN if applicable

If using a virtual private network (VPN) is not something you do, there is no need for you to pay attention to this step. Unless you know what a VPN is, it is unlikely that you would be utilizing one.

Most popular video apps and streaming platforms attempt to exclude VPN traffic. If NBC successfully stops your VPN, the chances are you won't be able to watch the streaming content.

To check this, just disable the VPN and reattempt the connection.


9. Give NBC app a Try on a Different Device

Before giving up and turning to our most serious measure, let's observe if there is a widespread issue. Give NBC a try on your computer, or any other device that is on the same network as you. If NBC functions well on all other devices except for your TV, then it is high-time you seek assistance from Samsung support

In the instance that NBC isn't working  on any of your devices, the problem could be due to your NBC account or with NBC's servers.


10. Determine the Status of the NBC Server

By using ServicesDown, you can determine if NBC is having problems for anyone else in your nearby area. It is usually a quickly resolvable situation since the outages are usually localized. In the event that there are no records present on ServicesDown, it is recommended to contact NBC support for further information.


11. Perform Samsung TV Factory Reset

Before exploring any more complicated solutions, we should attempt a factory reset. This means all of your TV's settings, such as those referencing the NBC app, will be wiped clean. Although this process deletes any data associated with the apps on your system, it may correct the issue with your streaming application. 

  • Using the Samsung TV's remote control, press the Home button to access the Smart Hub.
  • Then navigate to Settings.
  • Select the General tab (or Support -> Self Diagnosis). 
  • Select Reset
  • Then, Enter the PIN (or 0000 as a default) and click OK to reset the TV.

Attempt to launch the NBC application one more time. This should resolve any software or firmware issues that could be preventing NBC from running on your Samsung TV.


How to Watch NBC Live for free on Samsung Smart TV  ?

You can stream NBC with a live TV streaming service. No cable or satellite subscription needed. Start watching with a free trial.

You will get Instantly 3 free credits to watch locked content.

To Download the NBC App for Your Samsung TV:
  • Using your TV remote, access the Smart Hub.
  • Select Apps, then use the magnifying glass icon to search for "NBC".
  • Click through the prompts to install the app, then click to launch.


In fact, there are a few common troubleshooting steps you can try to resolve issues with the NBC app not working on your Samsung Smart TV. Restarting your TV, updating its software, reinstalling the NBC app, clearing cache and app data are some easy solutions that can fix minor glitches with the app. 


If all else fails, you may need to contact NBC or Samsung support to help diagnose and solve the problem. 


Here are 15 possible fixes for NBC App not working on Samsung Smart TV:


1. Restart your Samsung Smart TV:
  • Go to the Options/Settings menu on your TV.
  • Select "System" or "Device" options.
  • Choose "Restart" or "Reset" to reboot your TV.
  • Wait 2-3 minutes and then check if the NBC app is working.


2. Update your Samsung Smart TV software:
  • Go to the Options/Settings menu on your TV.
  • Select "Support" or "System Update".
  • Choose "Check for System Update" or "Check for Software Update".
  • Follow on screen prompts to install any available updates.
  • Once updated, restart your TV and reopen the NBC app.


3. Reinstall the NBC app:
  • Go to the Samsung Smart Hub or app store on your TV.
  • Find the NBC app, select it and choose to uninstall.
  • Select "Delete" or "Remove" to confirm uninstalling the NBC app.
  • Then redownload the NBC app and reinstall it on your TV.
  • Sign in again with your NBC account credentials and the app should work.


4. Clear the NBC app cache and data:
  • Go to the Options/Settings menu on your TV.
  • Select "Apps", "Application manager" or "Manage installed applications".
  • Find the NBC app in the list of apps and select it.
  • Choose "Clear Cache" and then "Clear Data".
  • The NBC app data and cache will be reset. Open the NBC app again.


5. Check your internet connection:
  • Ensure your TV is connected to your home network.
  • Test your internet connection speed using a service like
  • Restart your network router or modem if needed.
  • Check if other streaming apps and services are working on your TV.
  • The NBC app requires a minimum connection speed to stream content, so check if your internet meets the requirements.


6. Delete and re-add your NBC account:
  • Open the NBC app on your TV and go to the Settings.
  • Choose "Remove account" or "Delete account" to sign out of your NBC account.
  • Then select "Sign in" or "Add account" to sign in again with your NBC username and password.
  • Re-adding your account can reset your login info and fix any sign-in issues.


7. Adjust your TV display settings:
  • Go to the Options/Settings menu on your TV.
  • Select "Display" or "Picture" options.
  • Check that your TV's resolution is set to the recommended setting for your TV model.
  • Ensure the aspect ratio is set to 16:9 and not zoomed or stretched.
  • Settings that are incorrect can interfere with how some apps display and function.
  • Adjust settings as needed and reopen the NBC app.


8. Disable any screen savers or power saving modes:
  • Go to the Options/Settings menu on your TV.
  • Select "General" or "System" options.
  • Look for "Screen Saver", "Sleep Timer", "Auto Power Off" or similar settings.
  • Disable any screen saver, sleep timer or automatic power saving modes on your TV.
  • Some of these settings can cause apps to crash or freeze when the TV switches modes.
  • Leave disabled and check if the NBC app is working properly.


9. Check available storage space:
  • Go to the Options/Settings menu on your TV.
  • Select "Storage" or "Storage Manager".
  • Check how much available storage space you have left on your TV.
  • If storage space is nearly full, delete unused apps, videos, photos and other data to free up space.
  • Low storage can negatively impact app performance, so freeing up space may help fix issues with the NBC app.


10. Reset your Samsung TV to factory settings:
  • Go to the Options/Settings menu on your TV.
  • Select "General" or "System" options and look for "Reset" or "Factory Reset".
  • Following the on-screen prompts to reset your TV to default factory settings.
  • A factory reset will erase all data and settings, returning the TV to like-new condition.
  • Set up your TV from the beginning again, including re-connecting to Wi-Fi and accounts.
  • The NBC app may now work after performing a hard reset of the TV.


11. Unplug additional devices:
  • Unplug any HDMI or other input devices like streaming sticks, gaming consoles from your TV.
  • Leave them unplugged to isolate if they are interfering with the NBC app in any way.
  • Check if the NBC app starts working again with the additional devices disconnected.
  • If the app is working fine after unplugging the devices, plug them back in one by one to determine which device is causing the issue.


12. Update other apps on your TV:
  • Go to the Samsung Smart Hub or app store on your TV.
  • Check all installed apps for available updates and install any updates found.
  • Outdated versions of other apps may somehow conflict with the NBC app.
  • Updating all apps on your TV may resolve any software related issues.


13. Check if NBC is down:
  • Visit for the status of NBC streaming services.
  • See if there are any reported outages with the NBC app or if their system status shows all services working.
  • If NBC is experiencing issues with their streaming apps or services, the problem would not be on your end. You will have to wait until NBC fixes the issues and their systems are back working.


14. Disable any VPNs or proxies:
  • If you use a VPN or proxy service on your TV, try disabling it.
  • Navigate to your VPN or proxy app's settings and turn off or disconnect the service.
  • VPNs and proxies sometimes route network traffic in ways that can disrupt streaming apps.
  • Disabling them may resolve any conflicts that are interfering with the NBC app.


15. Factory reset your Samsung Smart TV remote:
  • Locate the reset button on your TV's remote control. This is typically a small hole on the back or side of the remote.
  • Use a pin or paper clip to press and hold the reset button for 3-5 seconds until the remote turns back on.
  • The remote control will reset to default factory settings, clearing all customized channel lists, etc.
  • Ensure new batteries are working properly in the remote, as that can also sometimes cause issues with app functionality.
  • With the remote reset, check if the NBC app now responds properly when navigating and selecting options.


Hope this helps explain the possible fixes for resolving issues with the NBC app on your Samsung Smart TV.  With some patience and troubleshooting, you should be able to get the NBC app up and running smoothly on your Samsung Smart TV again so you can keep enjoying the shows and live TV you love.