TikTok App not working on Samsung Smart TV - 11 Proven Fixes

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TikTok App not working on Samsung Smart TV - 11 Proven Fixes

TikTok is one of the most popular social media apps in the world, but recently users have been experiencing streaming issues on their Samsung Smart TV.

Most users have reported that the TikTok app on their TV will not stream properly, no matter how many times they try to reinstall it.

This can be incredibly frustrating for people who rely on the app for entertainment, but luckily here at Smart Home Apt, there are some steps you can take to try and fix the issue.

Table of contents [Show] [Hide]

1 Reasons why TikTok app not working on your Samsung Smart TV
2 How to fix TikTok app not working on your Samsung Smart TV ?

Reasons why TikTok app not working on your Samsung Smart TV

Outdated Software: The TikTok app requires the latest software version to be installed on your Samsung Smart TV. To ensure that you have the latest version, go to the “Settings” menu and select “Software Update”. If a new version is available, then follow the instructions to install it.
Network Issues: Poor or intermittent network connection can interfere with the performance of the TikTok app. Make sure to check the connection status and try to reset your network if necessary. Also, If your Samsung Smart TV is not connected to the internet, it may be preventing the TikTok app from loading properly. Try checking your network connection and restarting your router.
Incorrect Credentials: If you are having trouble logging in to your TikTok account, make sure that you have entered the correct username and password. If you have forgotten your credentials, you can reset them through the TikTok website.
Outdated App: Make sure that the TikTok app is up to date. To check for an available update, go to the “Settings” menu and select “My Apps”. If there is a new version available, then follow the instructions to install it.
Incompatible Device: Some Samsung Smart TVs are not compatible with the TikTok app. To check if your device is compatible, visit the TikTok website and look for the “Supported Devices” section.
Low System Resources: If your Samsung Smart TV has limited system resources, it can cause the TikTok app to run slowly or not work at all. To check if your device has enough resources to run the TikTok app, go to the “Settings” menu and select “System Information”.
Outdated Firmware: If your Samsung Smart TV’s firmware is outdated, it may be preventing the TikTok app from running properly. Check for any available updates and install them.
Cache Problem: Too much cache can also cause TikTok to not work. Go to the Settings menu of your Samsung Smart TV and clear the cache of the TikTok app.
App Conflict: If you have installed two or more apps that are in conflict with each other, the TikTok app may not be working properly. Uninstall any conflicting apps.

How to fix TikTok app not working on your Samsung Smart TV ?

1. Ensure that your Samsung TV is compatible with the TikTok app

If you have a Samsung smart TV released in 2018 or later, you can use the TikTok app. This app works with all Samsung TVs running the Tizen operating system. To find out the year and operating system version of your Samsung TV, visit their website.

If you have a Samsung TV that was made before 2018, you should consider getting a streaming stick as a more affordable and simpler alternative to replacing the TV altogether.

You can watch TikTok on any TV, whether it is a smart TV or not, by connecting a Fire TV Stick or a Roku streaming stick. Both of these are simple to set up and have all of the major streaming services available.

2. Power Cycle the Samsung TV

Often, software issues with apps are due to random glitches in the TV software. The simplest and most effective solution for fixing these problems is to simply turn the TV off and on again.

To restart Samsung TV apps, you need to turn off the TV completely. To do this, press and hold the power button on your remote for about five seconds until the TV shuts down. Then, turn the TV back on and the apps should restart.

There are two methods to restart a Samsung TV: manually or by using the remote control.

To manually restart the TV:

Start by unplugging the power cord from the wall outlet or surge protector.
Wait two minutes and then plug it back in and turn it on.
Once the TV is on, press the Home button and select the app you were trying to restart.

To restart the TV using the remote control:

Ensure that your TV is not in standby mode.
Press and hold the power button on your remote control.
The TV will shut off right away, but keep the button held until the power is restored.
Then, press the Home button, and open the application you were attempting to restart.

Give TikTok App another go. It's helpful to have these instructions on hand; restarting your device often solves common issues.

3. Test the Speed of Your Internet Connection

Buffering issues with TikTok and other video streaming apps can be caused by slow internet. In severe cases, the internet may be too slow or unsteady to even connect to the TikTok servers.

To test your internet speed, you can run an Internet Speed Test on either your computer or phone. Ensure the device you are using is connected to the same network as your TV, including turning off mobile data and connecting only to Wi-Fi if you are using your phone.

If your internet speeds are slower than 3-4 Mbps for standard streaming and 5-8 Mbps for HD, you should take the below steps to increase your speed:

Investigate potential sources of disruption or interference (for example, numerous walls between your router and TV).
Reboot your router and modem (See Next tip).
Reach out to your Internet service provider to see if there are any network issues or if you need to upgrade.

4. Restart Your Router and Modem

It is possible that the issue you are having with your TV or the TikTok app is due to your local Wi-Fi network, not the devices themselves.

Rather than spending time troubleshooting each possible issue with your network, it is more efficient to restart your entire network periodically. This should be done at least once a month to guarantee optimal performance from your network.

Ensure that no one in your household is currently connected to the internet before beginning this process. The reboot will temporarily interrupt all network and internet connections for about five minutes.

To do this;

Unplug the power cables from your router and modem.
Allow 30 seconds to pass, then reconnect the cables.
Give the modem and router a few minutes to boot up.

After your TV has reconnected to the network, attempt to open the TikTok app. If your network speeds were slow when you tested them earlier, now is an excellent time to run another speed test. Restarting your router may temporarily increase your speeds, but it will not fix every issue.

5. Perform Samsung TV Firmware Update

Firmware updates can be a great way to resolve any issues you may be having with your TV app, similar to how app updates can help fix problems.

Samsung smart TVs update themselves automatically, but they also provide the option to manually force a firmware update. Although this option isn't always necessary, it is a helpful feature to have in the event that automatic updates fail without notifying you.

To do this:

Press the Home button on your remote control to open the Smart Hub.
Select Settings in the Smart Hub menu.
Then select the Software Update tab.
Click Update Now and wait for the download to complete.
Once it has finished, follow the on-screen instructions to install the update.

After updating the firmware, give the TikTok app another try.

6. Clear the TikTok App Cache

Rather than going through the hassle of reinstalling an app on Samsung TVs, users can simply clear the app's cache, which is comparable to deleting cookies in a web browser. Doing this can often resolve any random issues with the app.

To clear the cache of the TikTok app on your Samsung TV:

Press the Home button on the remote control to open the Smart Hub.
Then, click Settings in the Smart Hub menu.
Select the Apps tab and click System Apps.
Select the TikTok app and click Clear Cache.
Press OK to confirm.

7. Reinstall TikTok App

If you're experiencing app glitches, try clearing the cache first. If that doesn't solve the problem, it may be necessary to delete the app and reinstall it.

To delete the TikTok App on your Samsung TV:

Press the Home button on the remote.
Select Apps from the on-screen menu.
Click Settings and navigate to the TikTok App.
Select Delete and confirm by pressing Delete in the pop-up.

To install TikTok on your Samsung TV:

Press the Home button on the remote and select Apps from the on-screen menu.
Then, use the Search icon (the magnifying glass) in the Apps screen to search for "TikTok".
Finally, press the Install button to complete the installation.

If you want to use TikTok again, you'll need to re-enter your login information since the credentials from the previous installation won't be saved.

8. Turn Off VPN if applicable

If you're having difficulty accessing streaming content with a VPN, it could be due to the fact that many video apps and streaming services attempt to block VPN traffic. To test this, disable your VPN and try connecting again; if TikTok has managed to block your VPN, this will not be successful.

9. See if you can access TikTok on another device

Before attempting our most extreme solution, let's see how common this issue is. Attempt to open TikTok on another device connected to your network or on your computer.

If TikTok is not functioning on your TV, it is advised to get in touch with Samsung Support. On the other hand, if TikTok is not working on any of your other devices, the issue may stem from your TikTok account or with the TikTok servers.

10. Find out TikTok server status

You can utilize Downdetector to see if other individuals in your locality are having issues with TikTok. Generally, TikTok interruptions are localized and can be resolved quickly.

If Downdetector yields no results, it might be a good idea to check the TikTok support Twitter page for a more up-to-date information.

11. Perform Samsung TV Factory Reset

Since we’ve tried all of the easy fixes, it’s time to try one last option: a factory reset. This will erase all of your TV settings, including those for your TikTok app. By erasing all of the settings and app data, though, it might fix your streaming app problems.

To do this:

Press the Home button on your Samsung TV's remote control to open the Smart Hub.
Navigate to the Settings menu.
Select the General tab (or Support -> Self Diagnosis on some TVs).
Select Reset and enter your PIN or the default code of 0000 if prompted.
Finally, confirm the reset process by clicking OK.

Attempt to launch the TikTok app again, as this should resolve any potential software or firmware issues that could have been preventing it from working on your Samsung TV.

Summary

Overall, Tiktok App streaming issues on Samsung Smart TVs are not uncommon. Fortunately, they can usually be resolved by making sure that the internet connection is fast enough, the software and drivers are up-to-date, the account credentials are correct or by following any of the tip provided in this guide.

19 steps that can be taken to try and fix TikTok App streaming issues on Samsung Smart TV:

1. Restart the TV: When experiencing issues with streaming on a Samsung Smart TV, the first thing to try is restarting the TV. This will close any open apps and can potentially fix any errors that might have occurred with the app.

2. Check the network connection: Streaming issues can be caused by a poor network connection. To ensure that the connection is stable, you should check the speed of your connection and ensure that the TV is connected to the correct network.

3. Update the TikTok app: An outdated version of the app can cause streaming issues. To ensure that the app is up to date, you can check the app store for any available updates.

4. Update the firmware: The firmware of the TV can become outdated, which can cause streaming issues. To ensure that the firmware is up to date, you can check for any available updates in the TV’s settings menu.

5. Clear the cache: The cache of the app can become overloaded, which can lead to streaming issues. To clear the cache, you can go to the app's settings menu and select the “Clear Cache” option.

6. Reinstall the app: If the issue persists after all of the above steps, you should try reinstalling the app. This will delete all of the app’s data, which can sometimes fix streaming issues.

7. Check the audio settings: Poor audio quality can cause streaming issues. To ensure that the audio settings are correct, you can check the TV’s audio settings and make sure that they are set to the correct levels.

8. Check the video settings: Poor video quality can also cause streaming issues. To ensure that the video settings are correct, you can check the TV’s video settings and make sure that they are set to the correct levels.

9. Change the resolution: If the video quality is still poor, you can try changing the resolution of the video. To do this, you can go to the video settings and select the “Change Resolution” option.

10. Check the internet speed: Streaming issues can also be caused by a slow internet connection. To ensure that the connection is stable, you should check the speed of your connection and make sure that it is sufficient for streaming.

11. Check the cables: Poor connection between the TV and the router can cause streaming issues. To ensure that the connection is stable, you should check the cables and make sure that they are properly connected.

12. Troubleshoot the router: Poor connection between the router and the internet can also cause streaming issues. To troubleshoot the router, you can reset it and then check the connection.

13. Check for interference: Interference from other devices can cause streaming issues. To check for interference, you can move the TV to a different location and see if the issue persists.

14. Check for viruses: Viruses can cause streaming issues. To check for viruses, you can download an antivirus program and scan your system for any malicious software.

15. Disable any VPNs: VPNs can cause streaming issues. To disable any VPNs, you can go to the network settings and select the “Disable VPN” option.

16. Disable ad blockers: Ad blockers can cause streaming issues. To disable any ad blockers, you can go to the browser settings and select the “Disable Ad Blocker” option.

17. Check the date and time: Incorrect date and time settings can cause streaming issues. To check the date and time settings, you can go to the TV’s settings menu and select the “Date and Time” option.

18. Check the regional settings: Incorrect regional settings can cause streaming issues. To check the regional settings, you can go to the TV’s settings menu and select the “Regional Settings” option.

19. Check the parental controls: Parental controls can cause streaming issues. To check the parental controls, you can go to the TV’s settings menu and select the “Parental Controls” option.