Pluto TV is a popular free streaming service that offers 250+ channels of free TV and thousands of movies and TV shows on demand. Many LG Smart TV owners have Pluto TV installed on their TVs. 

However, sometimes Pluto TV app may stop working or fail to load on an LG Smart TV. 

Here at Smart Home Apt, we shall look into the main causes for this issue and a few steps you can take to fix Pluto TV not working on your LG Smart TV.



Causes for Pluto TV not working on LG Smart TV Includes:

  • Outdated software on LG Smart TV: If your LG Smart TV software is outdated, it may not support the latest Pluto TV app version. This can lead to the app not loading or functioning properly.
  • Pluto TV app bug or glitch: There may be a minor technical issue with the Pluto TV app that is preventing it from working. Uninstalling and reinstalling the app can fix such app-related bugs.
  • Temporary system glitch: Occasionally, a temporary glitch may occur with your LG Smart TV software platform that disrupts some apps from working. A simple reboot of the TV can resolve such temporary issues.
  • Network connectivity problem: Pluto TV requires an active internet connection to function. If there is a network issue with your LG Smart TV, then the Pluto TV app will not load. Check if your TV has a working network connection.
  • Incorrect Pluto TV account login: If you have recently changed your Pluto TV account password but have not logged in again on the LG Smart TV app, it will stop working. Log in again with correct account credentials.
  • Pluto TV subscription expired: If you have a paid Pluto TV subscription that recently expired, access to the Pluto TV app may be disabled. You will need to renew your subscription to the get the app working again.
  • Heavy network traffic or bandwidth overload: Sometimes, excessive network activity or bandwidth overload on your internet connection can slow down or disrupt the Pluto TV app. When network activity returns to normal, the app should start functioning properly again.
  • Pluto TV service issue: Very occasionally, Pluto TV experiences temporary technical issues with their service that can lead to problems accessing the Pluto TV app on devices. There is no fix for this except waiting for Pluto TV to resolve their service problem.


How to fix Pluto TV not working properly on your LG Smart TV ?

1. Ensure That Your LG TV Is Compatible With Pluto TV

To use the Pluto TV app, you will need an LG smart TV model from 2016 or later, running LG's webOS. To check the year of your LG TV, look at the model number, which can be found in the system menu or on a sticker on the back of the TV. For more information on this process, please refer to this page.

If your LG TV is from before 2016, you may want to consider a more affordable and convenient option: a streaming stick. Replacing the TV is another option, but a streaming stick is a more cost-effective solution.

You can watch Pluto TV on any TV, smart or otherwise, by using a Fire TV Stick or a Roku streaming stick. Both of these streaming devices are very easy to set up and contain many popular streaming apps.


2. Power Cycle or Restart Your LG TV

If you're experiencing issues with your app, it could be due to a random software glitch. As is the case with many software issues, the best remedy is to simply turn it off and then back on again.

Instead of pressing the power button to reboot your LG webOS TV, it will enter standby mode. This means that the TV will turn on faster, however, it can also lead to a build-up of software bugs over time.

To perform a full reboot of your LG TV:

  • Unplug it from the power outlet.
  • Hold down the power button on the TV for at least one minute.
  • Then plug it back in.


Give the Pluto TV app another go. It might be helpful to keep these steps close by; a good restart often fixes TV issues.


3. Test Your Internet Connection Speed

Buffering issues and difficulty connecting to Pluto TV servers may result from slow internet speeds. In extreme cases, your internet connection may be too sluggish or unreliable to support the streaming app.

To check the internet speed on your computer or phone, you should make sure the device is connected to the same network as your TV. For phones, this means turning off mobile data and only connecting to Wi-Fi. Once your device is properly connected, you can run an internet speed test.

If your internet speed is slower than 3-4 Mbps for standard streaming and 5-8 Mbps for HD, you will need to take the below action to increase your speed in order to have an optimal streaming experience:

  • Investigate potential sources of interference that may be affecting your connection, such as an excessive number of walls between your router and your television. 
  • Try restarting your router and modem (see the next tip). 
  • If the issue persists, reach out to your internet service provider to see if there are any network problems or if you need to upgrade your service.


4. Restart your router and modem

It is possible that the issue lies with your local Wi-Fi network, rather than your TV or the Pluto TV app.

Rather than attempting to troubleshoot every potential network issue, it is typically easier to simply restart the entire system. Doing so once a month or so can help keep the network running optimally.

Before beginning, ensure that no one in your household is currently utilizing the internet. This process will cause all network and internet connections to be temporarily unavailable for approximately five minutes during the reboot.

Alright, let's begin.

  • Disconnect the power cable from your modem and router.
  • Wait for 30 seconds.
  • Reconnect the power cables.
  • Wait a few minutes until the modem and router are back online.


If your TV has reconnected to the network, you may want to try running the Pluto TV app. Additionally, if you noticed your network speeds were slow when you initially tested them, you should test them again. Restarting your router can temporarily improve your speeds but it doesn't address all potential issues.


5. Perform LG TV Firmware Update

Updating your TV's firmware can often resolve any issues you're having with your TV's apps, just like updating apps can.

LG smart TVs feature an auto-update option, yet you can also manually initiate a firmware update. This is not typically required, but it is useful in the event that the automatic update is disabled or fails without alerting you.

To do this:

  • Press the Settings button on your remote.
  • Then go to All Settings and open the General tab. 
  • Select About this TV and click Check for updates
  • Once the update is installed, power cycle your TV using the instructions provided.


After updating the firmware, attempt to use the Pluto TV app once more.


6. Delete and Reinstall the Pluto TV App again

By reinstalling the app, you can easily resolve many app-specific issues as it will clear the data. Instead of having to manually clear the cache, this is a much simpler option to take on LG TVs. In order to reinstall Pluto TV, you must first remove the app and then install it again.


To delete the Pluto TV app:
  • Press the Home button on your remote.
  • Then select and hold the Pluto TV app icon
  • After that, click the trash bin icon above the app.
  • Press Yes in the pop-up to confirm.


To Reinstall Pluto TV on your LG TV:
  • Press the Home button on your remote.
  • Navigate to the LG Content Store.
  • Select the search icon (magnifying glass) in the top right corner.
  • Type in Pluto TV, select it from the search results.
  • Then press the Install button.


Once you've reinstalled the Pluto TV app, you'll need to enter your log-in details again as they won't be saved from the previous installation.


7. Agree to LG's User Agreements

In order for LG's features and apps to function properly, it is necessary to accept all applicable license agreements.

So do the below:

  • Press the Settings button on your remote.
  • Navigate to the General tab in All Settings. 
  • Once there, select About this TV and click User Agreements
  • Ensure that Accept All has been selected.


8. Check the TV Location Settings

Most streaming services and some entire streaming applications are limited by geographical location.

Streaming apps such as Pluto TV may use various methods to verify your location, but they may also use your TV's location setting to double-check. LG TVs have a specific location setting that can be used for this purpose.

So do the below:

  • Press the Settings button on your remote.
  • Navigate to the General tab under All Settings. 
  • Select System and then click on Location
  • If the zip code is not correct, change it to your current location.


9. Turn Off VPN if applicable

If you are using a VPN, this step is applicable to you; if not, disregard it. If you are unsure whether or not you are using a VPN, it is likely that you are not.

Most video apps and streaming services attempt to stop VPN traffic. If Pluto TV has managed to block your VPN, you probably won't be able to access your streaming content. To test this, simply turn off the VPN and attempt to connect again.


10. Try Pluto TV on a Different Device

Try to open Pluto TV on your computer or any other device available on your network. 

If Pluto TV functions correctly on other devices but not your television, contact LG support for assistance. 

If Pluto TV does not work on any of your devices, the issue may be with your Pluto TV account or with the Pluto TV servers.


11. Check the Status of Pluto TV's Servers

You can utilize Downdetector to see if other people in your vicinity are having issues with Pluto TV. Usually, outages of Pluto TV are localized and easily resolved.

If you can't find anything on Downdetector, it's probably time to contact Pluto TV support or their Official Support Twitter page for a more up-to-date information.


12. Perform LG TV Factory Reset

It's time to take a final shot at resolving your streaming app issues - a factory reset. This will clear out all of your TV settings, including those for your Pluto TV app, but it may be able to fix your streaming app problems.

To reset your settings to their initial values:

  • Press the Settings button on your remote.
  • Go to All Settings.
  • Open the General tab.
  • Select Reset to Initial Settings.
  • Click OK to confirm.


Run the Pluto TV app again to see if this has resolved any software or firmware issues that were preventing it from running on your LG TV.


In fact, there are several troubleshooting steps outlined in this guide you can try to fix Pluto TV not working on your LG Smart TV. The majority of issues can be resolved by updating your TV software and the Pluto TV app, reinstalling the Pluto TV app, restarting your devices or resetting Pluto TV account login info. 



Here are 21 possible fixes for Pluto TV not working on LG Smart TV:


1. Update LG Smart TV software: Go to Settings > General > About This TV > System Updates and check for software updates. Install any available updates.


2. Update Pluto TV app: Open the LG Content Store, go to the Pluto TV app page and check for any app updates. Update the Pluto TV app to the latest version.


3. Restart your LG Smart TV: Go to Settings > General > Reset to Initial Settings > Reset. This will restart your TV and refresh all apps and settings.


4. Uninstall and reinstall the Pluto TV app: Uninstall the Pluto TV app from Settings. Then go to the LG Content Store and reinstall the latest Pluto TV app version.


5. Restart your Wi-Fi router: If using Wi-Fi, restart your Wi-Fi router to refresh the connection. This can resolve any network-related issues that may be affecting the Pluto TV app.


6. Confirm Pluto TV website is accessible: Check if and websites are loading properly. If the sites are down, the issue is with Pluto TV's service. Wait for them to restore service.


7. Check Smart TV network connection: Ensure your LG Smart TV has a working network connection either through Wi-Fi or Ethernet. Connect to a network or switch to a different network.


8. Reset Pluto TV password: If your Pluto TV password was recently changed, you may need to log in again on the LG Smart TV app. Reset your Pluto TV account password to log in again.


9. Renew Pluto TV paid subscription: If you have a paid Pluto TV subscription, check if it has recently expired. You will need an active paid subscription to access the Pluto TV app. Renew your subscription.


10. Disable and re-enable Data Saver on router: If using Wi-Fi and the Data Saver or bandwidth limiter is turned on in your router settings, disable and re-enable it. This can interfere with the Pluto TV app.


11. Restart your internet modem: If Pluto TV is not loading, there may be an issue with your internet connectivity. Restart your internet modem to re-establish the connection. Wait a few minutes and try loading the Pluto TV app again.


12. Contact Pluto TV support: If issues continue, you may need to report the problem to Pluto TV's technical support. Provide details about the issue and your network/account info. They can look into resolving the problem.


13. Reset Smart TV to factory settings: Go to Settings > General > Reset to Initial Settings > Reset and select 'Reset to Factory Settings'. This will perform a hard reset of your LG Smart TV and erase all data/apps to restore factory settings. You will need to set up the TV again and reinstall the Pluto TV app.


14. Disable and re-enable cookies in the Pluto TV app: Go to Settings > Apps > Pluto TV. Disable and then re-enable 'Allow Cookies' for this app. This can refresh the app data and resolve loading issues.


15. Remove and re-add your Wi-Fi network: Go to Settings > Network > Wi-Fi. Remove your Wi-Fi network from the list of available networks. Then re-scan for available networks and re-add your Wi-Fi network to reconnect.


16. Renew TV's IP address: Go to Settings > Network > Wi-Fi/Wired > Advanced Wi-Fi/Ethernet Settings. Select 'Renew IP Address' to refresh your LG Smart TV's network IP address.


17. Turn off Smart TV and modems/routers for 10 mins: Shut down your LG TV, modem and Wi-Fi router for 10 minutes. Then restart everything to refresh all network components and software. The Pluto TV app may work upon restart.


18. Adjust time on your LG TV: If the time on your Smart TV is incorrect, it can affect network connections and apps. Go to Settings > General > Time & Date and set the correct time and time zone.


19. Clear app data/cache for Pluto TV: Go to Settings > Apps > Pluto TV > Storage. Clear cached data and clear app data. Then try loading the Pluto TV app again.


20. Disable and re-enable the Pluto TV app: Go to Settings > Apps > Pluto TV > App Settings. Disable the Pluto TV app, wait 30 seconds and then re-enable it. This can refresh the app.


21. Contact LG support: If the issue continues after trying all steps, it indicates a possible software or hardware problem with your LG Smart TV that requires service. S you can Contact LG's technical Team.