AMC Plus is an on-demand subscription streaming service that allows you to watch thousands of TV shows and movies. The service is available on most major streaming platforms, including Samsung Smart TV. 

However, I recently faced streaming issues while using the AMC Plus app and many users have reported online that they've been having trouble streaming content from the service on their Samsung Smart TVs.



The most common issues that users have reported include:

  • The app not loading 
  • The app crashing repeatedly 
  • Content not streaming properly 
  • Long buffering times 
  • Unresponsive controls 

Here at Smart Home Apt, we shall look into ways to resolve this app issue on Samsung TV.


Causes for AMC Plus Not Working on Samsung Smart TV

  • Outdated Software: It is possible that your Samsung Smart TV has an outdated version of the operating system. If the version is not up to date, it may not be compatible with AMC Plus. To resolve this, you should make sure that your Smart TV is running the latest version of the software.
  • Internet Connection: If your internet connection is slow or unstable, it can cause issues with streaming services. Make sure your connection is strong and stable by running a speed test.
  • Wrong Region: AMC Plus may not be available in your region. Make sure that you are in an area where the streaming service is supported.
  • Cache or Cookies: Sometimes, the issue can be caused by a buildup of cookies and cache in your browser. You should try clearing your cache and cookies to see if this solves the issue.
  • Compatible Device: AMC Plus may not be available on all devices. You should make sure that your device is compatible with the streaming service before attempting to use it.
  • Log-in Issues: If you are having trouble logging into your account, it could be due to an incorrect username or password. Make sure the credentials you are using are correct.


How to fix AMC Plus Not Working on Samsung Smart TV ? 

1. Ensure that your Samsung TV is compatible with AMC Plus

Only Samsung smart TVs running Tizen OS from 2018 or later are compatible with the AMC+ app. To find out the year and operating system version of your Samsung TV, consult their website here.

If you have a Samsung TV that was manufactured before 2018, it is more cost-effective and simpler to add a streaming stick rather than replacing the entire TV.

You can watch AMC Plus on any TV, whether it is smart or not, by connecting a Fire TV Stick or a Roku streaming stick. Both are user friendly and come with popular streaming applications.


2. Power Cycle the Samsung TV

Often, app issues can be resolved by simply restarting the device. As with most software issues, turning it off and then back on again can be the most effective solution.

To restart Samsung TV apps:

  • Press the power button on your remote to put the TV into standby mode. 
  • Then, press the power button again to turn the TV back on; this will force a restart of the active app.

Two methods exist for restarting a Samsung TV: one that involves the remote control and one that does not. 


To restart AMC Plus on Samsung TV using the remote control:
  • Ensure your TV is not in standby mode before proceeding. 
  • Press and hold the power button on your remote for about 10 seconds until the TV turns off.
  • Then release and press the Home button. 
  • You should now be able to open AMC Plus app.


To restart without the remote control:
  • Begin by unplugging the power cord from the wall outlet or surge protector. 
  • Wait two minutes before plugging it back in and turning it on. 
  • Once the TV is powered on, press the Home button and select AMC Plus app.


Give the AMC Plus app another go. To help troubleshoot any TV issues, it may be helpful to refer to these instructions for a successful restart.


3. Test the Speed of Your Internet Connection

Buffering and connection issues with AMC+ and other video and streaming apps can be caused by slow internet. If your internet connection is too slow or unreliable, it could prevent you from connecting to the AMC Plus servers.

To check the speed of your internet connection, you can perform an internet speed test on your computer or phone. Ensure that the device you are using is connected to the same network as your TV, including turning off mobile data and connecting only to Wi-Fi if you are using a phone.

If your internet speeds are slower than 3-4 Mbps for standard streaming and 5-8 Mbps for HD, you should consider taking the below steps to increase your connection speed:

  • Investigate potential sources of interference, such as numerous walls between your router and TV. 
  • Reboot your router and modem to reset the connection (see the next tip). 
  • Additionally, contact your internet service provider to determine whether there are any network issues or if an upgrade is necessary.


4. Reboot your router and modem

It is likely that the issue is with your home Wi-Fi network rather than the TV or the AMC Plus app.

Restarting your network on a regular basis is the easiest way to ensure it functions optimally. This should be done at least once a month, and it can also help to quickly resolve any network issues you may be having. Rather than attempting to debug each problem, resetting your network is a good initial step.

Prior to continuing, ensure that no one in your household is currently connected to the internet. This process will result in the interruption of all network and internet access for around five minutes during the reboot.

To do this:

  • Begin by unplugging the power cables from your router and modem. 
  • Allow 30 seconds to pass before plugging the cables back in. 
  • After a few minutes, the modem and router should be ready to use.

If your TV is once again connected to the network, attempt to launch the AMC+ app. If the speeds were slow when you tested them earlier, it would be a good idea to re-run the test. Restarting your router may temporarily improve your speeds, but it won't remedy all underlying issues.


5. Update your Samsung Smart TV firmware

Samsung Smart TVs need to be updated regularly to ensure that the software is up-to-date and running optimally. 

Firmware updates can be a quick and easy solution to addressing issues with your TV apps, much like app updates do.

Samsung smart TVs have the ability to update automatically, however, if for any reason the automatic update fails, users are able to manually force a firmware update. This feature serves as a useful backup and can come in handy in the event that the automatic update is not successful.

To update your Samsung TV:

  • Press the Home button on your remote control to open the Smart Hub. 
  • Then, click Settings in the menu and select the Software Update tab. 
  • Click Update Now and wait for the download to finish. 
  • Finally, follow the on-screen instructions to install the update.

After updating the firmware, attempt to use the AMC+ app again.


6. Clear the AMC Plus App Cache

Rather than reinstall it, Samsung TVs allow you to clear the cache for an app – similar to deleting cookies in your web browser. Doing this often resolves random problems with the app.

To do this:

  • Press the Home button on your Samsung TV's remote control to open the Smart Hub. 
  • Navigate to Settings in the menu.
  • Then select the Apps tab. 
  • Choose System Apps and locate the AMC+ app. 
  • Click on it, then select Clear Cache and press OK to confirm.


7. Reinstall your AMC Plus App

If your app is having issues, you should try clearing the cache first. If that doesn't work, you will need to delete the app and reinstall it in order to fix the glitch.


To uninstall the AMC+ app from your Samsung TV:
  • Press the Home button on the remote.
  • Navigate to the Apps section of the on-screen menu.
  • Find the Settings option.
  • Locate the AMC+ App.
  • Select Delete and confirm by pressing Delete in the pop-up.
To Reinstall AMC+ on your Samsung TV:
  • Press the Home button on the remote and navigate to the Apps screen. 
  • Select the Search icon (the magnifying glass) and type in "AMC+". 
  • Finally, press the Install button to complete the process.

Try the AMC Plus app once more. You must enter your login details again as they will not be automatically saved from the previous installation.


8. Turn Off VPN (If applicable)

If you're having trouble accessing AMC+ content while using a VPN, it's likely that the streaming service or app is blocking VPN traffic. To test this, turn off your VPN and try the connection again. This should quickly tell you if the VPN is the cause of the issue.


9. Try AMC Plus on a Different Device

If AMC+ isn't working on any of your devices, it might be an issue with your AMC+ account or AMC's servers. 

Try opening the app on your computer or other devices on your network to see if that works. 

Note that AMC Plus is still available on many other streaming devices. The service is available on Apple TV, Roku and Amazon Fire TV, as well as Android and iOS devices. It is also available through web browsers on computers, tablets and smartphones.

If AMC+ works on those devices but not on your TV, contact Samsung support via for assistance.


10. Find the Status of the AMC Plus Server

You can use Services Down to check if other users in your area are experiencing difficulties with AMC+. Typically, AMC Plus outages are localized and can be quickly resolved.

If you can't find anything on Services Down, it's probably time to check AMC Plus Twitter support page for a more up-to-date information.


11. Factory Reset Your TV to its Original Settings

It's time to attempt a last resort solution: a factory reset. This will erase all of your TV settings, including those for your AMC+ app. All of the settings and app data will be wiped, but it could potentially solve your streaming app issues.

To do this:

  • Press the Home button on the remote control to open the smart hub. 
  • Then, go to the Settings menu and open the General tab (or Support -> Self Diagnosis). 
  • Select the Reset option, then enter your code or the default pin of 0000
  • Finally, confirm the reset process by clicking OK.

Attempt to run the AMC Plus app again on your Samsung TV. This should resolve any software or firmware issues that may have been preventing the app from functioning.


Hopefully, one of the tips shared in this guide will help you get AMC Plus working on your Samsung Smart TV. In fact, Streaming issues with AMC Plus on Samsung Smart TV can be frustrating, but with the right steps you can often fix the problem. 


19 possible fixes that you can try for AMC Plus Not Working on Samsung Smart TV:


1. Check Your Network Connection: The first step is to confirm that your internet connection is working properly. If there is an issue with your network, AMC Plus may not work properly.


2. Restart Your Smart TV: Restarting your Samsung Smart TV can sometimes help to resolve the issue. Simply press the power button and then turn your TV back on.


3. Update the AMC Plus App: Make sure the AMC Plus app is up to date. You can check for updates in the App Store or in your TV's settings.


4. Uninstall and Reinstall the AMC Plus App: Try removing the AMC Plus app from your Samsung Smart TV and then reinstalling it. This can help to fix any bugs or other issues that may be causing the problem.


5. Clear the App Cache and Data: Clear the app cache and data for the AMC Plus app. This can help to resolve any issues with the app.


6. Reset Your Samsung Smart TV: Resetting your Samsung Smart TV can help to resolve any software or hardware issues.


7. Check for System Updates: Make sure your Samsung Smart TV is up to date. Check for system updates and install them if available.


8. Check for Firmware Updates: Check for firmware updates for your Samsung Smart TV and install them if needed.


9. Try a Different HDMI Port: If you’re using an HDMI cable to connect your TV to your streaming device, try using a different port. This can help to resolve any hardware issues.


10. Try a Different HDMI Cable: Try using a different HDMI cable to connect your device. Make sure the cable is compatible with your TV and streaming device.


11. Try a Different Streaming Device: If you are using a streaming device, such as a Roku or Fire TV, try using a different one.


12. Disable Power Saving Mode: Power saving mode can interfere with streaming services. Try disabling it to see if that helps.


13. Check for App Updates: Check for app updates for your streaming device and install them if needed.


14. Reset Your Streaming Device: Resetting your streaming device can help to resolve any software or hardware issues.


15. Try a Different Internet Browser: If you’re streaming AMC Plus on your computer, try using a different internet browser. This can help to resolve any compatibility issues.


16. Check Your Firewall Settings: Check your firewall settings to make sure AMC Plus is whitelisted.


17. Check Your Antivirus Settings: Make sure AMC Plus is not blocked by your antivirus or other security software.


18. Contact AMC Plus Support: If you've tried all of the above steps and AMC Plus is still not working, contact AMC Plus support via email at customerservice@amcplus.comfor assistance.


19. Check your AMC Plus account: Make sure your AMC Plus account is in good standing and that you are able to log in. If you are having trouble logging in, reset your password and try again.