If you're a fan of streaming movies and TV shows, you're likely familiar with Mubi – a popular streaming app that offers a wide selection of films from around the world. Unfortunately, I have recently encountered issues with streaming Mubi on my Samsung TV and while doing research online, some users have reported problems with Mubi when trying to watch their favorite content on a Samsung Smart TV.

Basically, this can be due to compatibility issues, outdated firmware, slow internet connection and corrupted cache or data. 

Here at Smart Home Apt, we shall look into the different ways to resolve the Mubi app when it stops working on your Samsung Smart TV.

Potential reasons for the Mubi app not working on Samsung Smart TVs

1. Compatibility issues with the app and TV

This issue might be due to compatibility issues. The Mubi app is only compatible with certain Samsung Smart TV models. If you have a Samsung Smart TV that is not compatible with the Mubi app, the app will not work on your device.

2. outdated firmware Software

Another reason for this issue can be due to outdated firmware. This can happen when the firmware of the Samsung Smart TV is not updated regularly. To resolve this issue, you need to make sure that your Samsung Smart TV is running the latest firmware version.

3. Poor Internet Network

In some cases, the Mubi app may not be working properly due to a slow internet connection. To resolve this issue, you need to make sure that your internet connection is fast and stable. You can also try and reset your router or modem to see if that helps.

4. Issues with the app itself

Finally, the Mubi app may not be working due to a corrupted cache or data. To resolve this issue, you need to delete the Mubi app and reinstall it. This should help resolve the issue.

How to resolve Mubi App Not Working On Samsung Smart TV ?

1. Power Cycle or Restart Your Samsung TV

If you've recently installed the Mubi app on your Samsung Smart TV and it's not working properly, it might be time to power cycle your TV. This method has been known to help with all kinds of TV issues, from streaming apps not loading to random reboots. Power cycling your Samsung TV is a simple process that should only take a few minutes and can help get your Mubi app up and running again.

To power cycle your Samsung TV:

• You'll need to disconnect both the power cable and any HDMI cables from the TV. 
• After about two minutes, plug the power cable back into the TV and turn it on. 
• If you have an HDMI cable connected, plug it back in and ensure that all connections are secure. 
• Once the TV has powered on, try Pressing the Home button and launching the Mubi app again to see if the issue has been resolved.

To use the remote to Restart your TV:

• Ensure your TV is not in standby mode and is powered on. 
• With your remote's power button, press and hold it until the TV turns off. 
• Keep the button depressed until the power comes back on afterwards. 
• Once the TV is back on, press the Home button and then reopen Mubi App.

Give the Mubi app another go. Refer to these steps for a quick restart, which often resolves common TV issues.

2. Ensure That Your Samsung TV Is Compatible With Mubi

The Mubi app is compatible with Samsung smart TVs from 2017 or later, which all use the Tizen OS. You can find out the model year and OS version of your Samsung TV by visiting their website here.

If you have a Samsung TV from before 2017, replacing it is costly and time-consuming. A more affordable and simpler alternative is to get a streaming stick.

You can watch Mubi on any type of tv, whether it's a smart TV or not, by connecting a Fire TV Stick or a Roku streaming device. Both of these options are simple to set up and offer access to all the major streaming services.

3. Test the Speed of Your Internet Connection

Buffering issues on Mubi and other streaming apps can be caused by slow internet speeds. In cases of an extremely slow or unreliable connection, you may not be able to connect to the Mubi servers at all.

You can check the speed of your internet connection on your computer or phone. Ensure that the device you are using is connected to the same network as your TV. If you are using your phone, make sure to turn off mobile data and only connect to Wi-Fi.

If your internet connection doesn't reach speeds of 3-4 Mbps for standard streaming or 5-8 Mbps for HD, you'll need to take the below steps to increase your speed:

• Identify potential sources of interference, such as too many walls between your router and tv. 
• Reboot your router and modem (Refer to the next tip).
• And if the issue persists, contact your internet service provider to determine if there are any existing network issues or if you require an upgrade.

4. Reboot Your Router and Modem

It is possible that the issue lies with your local Wi-Fi network rather than your tv or the Mubi app.

Rather than spending time attempting to identify and solve every potential network issue, it is often more efficient to simply restart the entire system. This should be done regularly, about once a month, to ensure optimal network performance.

Before going ahead, ensure that no one in your household is currently utilizing the internet. This process will disrupt all internet and networking connections for about 5 minutes while restarting.

Alright, let's get going:

• Unplug the power cables of your modem and router.
• Take a thirty-second pause.
• Reconnect the power cables.
• Wait a few minutes for the modem and router to power up.

After your tv is reconnected to the network, attempt to open the Mubi app. If your network speed was slow when you initially tested it, this is a great opportunity to run another test. Restarting your router may improve your speeds temporarily, however, it won't resolve all underlying issues.

5. Perform Samsung TV Firmware Software Update

Firmware updates can be just as helpful as app updates when it comes to resolving any issues you may be experiencing with your tv apps.

Samsung Smart TVs offer an automatic firmware update option, but users also have the choice to manually trigger the update if the automatic process fails without notification. This is a helpful feature to ensure the TV remains up to date.

To update your Samsung TV:

• Press the Home button on your remote control to open the smart hub. 
• Navigate to Settings in the menu and select the Software Update tab. 
• Click Update Now and wait for the download to finish. 
• Then, follow the on-screen instructions to install the update.

After updating the firmware, attempt to use the Mubi app again.

6. Remove the Cached Data from Your Mubi App

Rather than reinstalling the app, Samsung TVs provide the option of clearing the cache. This is just like deleting the cookies from your internet browser, and can frequently resolve any unexpected issues with the app.

To do this:

• Press the Home button on the remote for your Samsung TV to access the smart hub. 
• Navigate to the Settings tab, then select the Apps option. 
• Move on to the System Apps page and select the Mubi app. 
• After that, click Clear Cache and confirm it by pressing OK.

7. Uninstall and install the Mubi App again

Sometimes clearing the cache doesn't do the trick and a full reinstall is necessary. To do that, delete the app and then install it again.

To remove the Mubi app:

• Press the Home button on your Samsung TV remote.
• Then select Apps from the on-screen menu. 
• Once in the Settings, navigate to the Mubi App and select Delete. 
• Confirm the deletion by pressing Delete in the pop-up.

To install the Mubi app on your Samsung TV:

• Press the Home button on the remote.
• Then, select Apps from the on-screen menu.
• Locate the Search icon (the magnifying glass) in the Apps screen, type in Mubi, then press the Install button.

Give the Mubi app another go and Input your login details once more. It won't remember the information from the prior installation.

8. Disable your VPN connect to the TV

A Virtual Private Network (VPN) is a service that allows you to connect to the internet securely, and it can be used to mask your IP address, allowing you to access content that may otherwise be blocked in your country. However, many streaming services, including MUBI, do not allow access through a VPN, as it can be used to bypass their licensing restrictions.

The best way to check if this is working is to temporarily disable the VPN and attempt the task again.

Once your VPN is turned off, you should be able to access the Mubi app again. In most cases, turning off your VPN should be enough to solve the issue.

9. Try using Mubi on other devices

Fortunately, MUBI is available on just about any device, so you should be able to find a compatible device in your home. This could include a laptop, tablet, phone, or even a streaming device like a Roku or Apple TV. Once you've found a compatible device, you can simply log into your MUBI account and start streaming.

If Mubi is not functioning properly on any of your devices, it may be due to an issue with your account or with Mubi's server.

10. Find out the status of the Mubi server

You can use IsItDownRightNow.com to determine if other users in your area are having trouble with Mubi. Oftentimes, Mubi outages are localized and resolved quickly.

If IsItDownRightNow.com proves to be of no help, it may be a good idea to consult Mubi support Twitter page for the most up-to-date information.

11. Factory Reset Your Samsung TV

Factory resetting your TV can help to fix many issues, including problems with apps like Mubi. 

Erasing all of your TV settings, including those for your Mubi app, could potentially resolve any streaming app issues you are having. However, this will also erase all of your app data.

To do this:

• Press the Home button on your Samsung TV's remote control to open the smart hub.
• Go to the Settings menu.
• Open the General tab. (Or Support -> Self Diagnosis on some TVs.)
• Select Reset. If you're asked for a pin, enter your pin or the default of 0000.
• Confirm the reset process by clicking OK.

Give it another go and see if running the Mubi app one more time has resolved any software or firmware issues that could have prevented it from functioning on your Samsung TV.