A few days ago, I experienced issues with the Britbox app not loading or freezing on my Samsung Smart TV. When we performed some research online, we discovered that Many users have also reported similar issues.

Fixing the BritBox app on Samsung Smart TVs can be a difficult and time consuming task. Fortunately, here at Smart Home Apt, we have compiled a different efficient methods to help resolve this issue.



Reasons why the Britbox app is not working on Samsung Smart TVs

1. App compatibility issue

The most common cause of the Britbox app not working on Samsung Smart TVs is due to a lack of compatible software. Samsung Smart TVs are not able to access Britbox TV due to a compatibility issue. This is because the Britbox app requires a certain level of software compatibility, which Samsung Smart TVs do not meet.

Also, Some older Samsung Smart TVs use an operating system that is not compatible with the Britbox app. If this is the case, then the app will not be able to run.


2. Outdated Software

Samsung Smart TVs require regular software updates to ensure that all apps, including Britbox, are working properly. If the TV's software is not up-to-date, then there could be compatibility issues between the app and the device.

You should make sure your TV is running the latest version of the firmware. This can be done through the TV's settings menu. Once the firmware has been updated, you can then install the Britbox app from the Samsung App Store. Once the app has been installed, you should be able to access the content on the Britbox app without any issues. 


3. Incorrect Settings

It is also possible that the issue could be related to incorrect settings. On some Samsung Smart TVs, the settings need to be adjusted to ensure that the Britbox app is working properly. If the settings are not correct, then the app may not be able to run.


4. Poor Internet Connection

Also, the issue could be due to a poor internet connection. The Britbox app requires a strong and reliable internet connection to run properly. If the connection is slow or unreliable, then the app may not be able to run properly.


5. App issues

If you still experience any problems, you may need to reset your Smart TV. This can be done by going to the settings menu and selecting the option to reset the TV. This will reset all the settings and help the Britbox app work properly.


How to fix Britbox app Not Working on Samsung Smart TVs ?

1. Ensure That Your Samsung TV Is Compatible With Britbox

To use the Britbox app, you need a Samsung Smart TV from 2015 or newer that runs on Samsung's Tizen OS. You can check the year and OS version of your Samsung TV on their website.

If you have a Samsung TV made before 2015, replacing the TV may be costly and time-consuming. A better and more affordable solution is to add a streaming stick, which is a simple and easy way to access online content.

You can watch Britbox on any type of TV, whether it be a smart TV or a regular one, by adding a Fire TV Stick or a Roku streaming stick. Both of these devices are user-friendly and offer access to all the major streaming apps.


2. Power Cycle Samsung TV

If you experience problems with an app, a common solution is to restart the software. This is often the simplest and most successful solution to software glitches.

To restart an app on your Samsung TV, you need to turn off the TV completely and then turn it back on. This will force the TV to restart all of its apps, including the one that was active when you put it into standby mode.

Two methods exist for restarting a Samsung TV.


To Restart your TV using the remote:
  • Ensure that your TV is not in standby mode, and press and hold the power button on your remote. 
  • Keep it pressed until the power comes back on and the TV turns off. 
  • Once it has been turned off, press the Home button and launch the application you were attempting to restart.


To Restart your TV manually:
  • First unplug the power cord from the wall outlet or surge protector and wait for two minutes. 
  • After two minutes have passed, plug the power cord back in and turn the TV on. 
  • Then press the Home button and select the app you were trying to restart.


This method does not require the use of a remote and should be achievable by anyone. Furthermore, it can be used with non-Samsung Smart TVs, making it one of the few universally applicable solutions.


If you're having trouble with the Britbox app, try restarting it; this often solves many tv issues. Keep these instructions handy for future reference.


3. Test the Speed of Your Internet Connection

Slow internet connection can lead to buffering and other issues when using Britbox and other streaming services. In some cases, your internet speed may be too slow or unreliable for the Britbox servers to even make a connection.

Run an internet speed test on the device you are using for your TV. Ensure your phone is connected to the same Wi-Fi network and that mobile data is disabled. Additionally, check the speed of your computer if it is connected to the same network.

If your internet connection is slower than 3-4 Mbps for standard streaming or 5-8 Mbps for HD, you will need to take the below steps to improve it:

  • Investigate potential sources of disruption or interference (e.g., too many walls between your router and your TV).
  • Reboot your router and modem (see the next tip).
  • Reach out to your internet provider to determine if there are any network issues or if you need an upgrade.


4. Reboot your router and modem

It is likely that the issue is with your local Wi-Fi network, rather than your TV or the Britbox app.

Rather than trying to troubleshoot any potential network issues, it's simpler to just restart your network. Doing this once a month is a great way to ensure your network runs optimally.

Before continuing, ensure that no one in your household is currently using the internet. This process will temporarily disable all internet and network connections for approximately five minutes while the device reboots.

Now do the following:

  • Begin by unplugging the power cables from your router and modem. 
  • Allow 30 seconds to pass before plugging them back in. 
  • Then, wait a few minutes for the modem and router to power up.


If your TV was recently disconnected from your network, try running the Britbox app again once it's reconnected. You should also run a speed test if your network speeds were slow on the previous test. Restarting your router may give your speeds a quick boost, but it won't solve all underlying issues.


5. Perform Samsung TV Firmware Software Update

Firmware updates can help rectify app issues on your TV just as app updates do.

Although Samsung Smart TVs update automatically, users have the ability to manually force a firmware update. Although it is unlikely to be necessary, it is a beneficial feature as it ensures users are informed of any failed automatic updates.

To update your Samsung TV's software:

  • Press the Home button on your remote control to open the Smart Hub. 
  • Then select Settings in the menu, followed by the Software Update tab. 
  • Click Update Now and wait for the download to complete. 
  • Finally, follow the on-screen instructions to install the update.


After updating the firmware, try using the Britbox app again.


6. Empty the Cache of Your Britbox App

Rather than reinstalling the app on Samsung TVs, it is possible to clear the app's cache. This is analogous to clearing cookies in a web browser, and can often address random errors that occur with the app.

To clear the cache of the Britbox app on your Samsung TV:

  • Press the Home button on the remote control to open the Smart Hub menu. 
  • Then select Settings, followed by the Apps tab and System Apps
  • Select the Britbox app and click Clear Cache
  • Press OK to confirm the action.


7. Reinstall Britbox App

If you are having trouble with an app, clearing your cache can usually help to fix the issue. However, if that does not work, you may need to delete the app and then reinstall it.


To delete the Britbox app:
  • Press the Home button on your Samsung TV remote.
  • Select Apps from the on-screen menu and click Settings.
  • Navigate to the Britbox App, and select Delete
  • Confirm by pressing Delete in the pop-up.


To reinstall the Britbox app:
  • Press the Home button on the remote.
  • Then select Apps from the on-screen menu. 
  • After that, select the magnifying glass icon in the Apps screen and type in Britbox
  • Finally, press the Install button to complete the installation.


Note: Input your login credentials once again, as the Britbox app won't remember them from the previous installation.


8. Turn Off VPN

If you're having trouble accessing content through Britbox while using a VPN, the best way to determine if the service has blocked your connection is to turn off the VPN and try again. Many video apps and streaming services attempt to prevent VPN traffic, so it is likely that if your VPN is blocked, you won't have access to your content.


9. Give Britbox a try on a different device

You can access the Britbox app on another device such as your laptop, tablet, or smartphone. 

Also you can connect your device to your Samsung Smart TV. You can do this by using either a Chromecast, Apple TV, or an HDMI cable. Chromecast and Apple TV are both wireless solutions, while an HDMI cable requires you to physically connect the device to your TV. Once you've connected your device to the TV, you'll be able to watch Britbox on the big screen.

If Britbox isn't working on your TV, contact Samsung support at https://www.samsung.com/us/support/contact/?model=N0002201 for assistance.

If Britbox isn't running properly on any of your devices, it could be due to an issue with your Britbox account or with Britbox's servers.


10. Find out if the Britbox Server is Working

By using Downdetector, you can see if other people in your area are experiencing issues with Britbox. Typically, these outages are localized and are quickly resolved.

If you can't find anything on Downdetector, it’s probably time to check Britbox support Twitter page for a more up-to-date information.


11. Perform Factory Reset on Your TV

It's time to attempt a final solution: a factory reset. This will delete all of your TV's settings, including those for your Britbox app. Although this will wipe out all your settings and data, it might be the answer to resolving your streaming app issues.

To reset your Samsung TV:

  • Press the Home button on your remote control to open the Smart Hub. 
  • Navigate to the Settings menu and select the General tab (or Support -> Self Diagnosis on some TVs). 
  • Select Reset and enter your PIN or the default of 0000
  • Confirm the reset process by clicking OK.


Attempt to launch the Britbox application once more. This should address any potential software or firmware issues that were preventing Britbox from functioning properly on your Samsung TV.


In fact, Many users have reported experiencing issues with the app on their Samsung Smart TVs, ranging from freezing to complete failure to launch. Fortunately, this guide covers some effective tips you can take to get the app up and running again.


13 methods you can use to fix the app and get it working again:

  • Check for Updates: Before you do anything else, check to see if the BritBox app has any available updates. In most cases, the latest version of the app will fix any issues you're having.
  • Restart the TV: A simple restart of the TV can often fix minor problems with the app.
  • Uninstall and Reinstall the App: If restarting your TV doesn't work, try uninstalling and reinstalling the BritBox app.
  • Clear Cache and Data: If you’re having compatibility issues, it may help to clear the app’s cache and data.
  • Check Your Internet Connection: Make sure your internet connection is strong and stable before trying to stream content on the BritBox app.
  • Enable HDMI-CEC: Try enabling HDMI-CEC on your TV to see if it helps with streaming issues.
  • Reset Smart Hub: Resetting the Smart Hub may also fix app-related problems.
  • Try an Alternative Network: If you’re having trouble with your home network, try connecting to an alternative network (e.g. a cellular network) to see if it helps.
  • Update Samsung Software: Make sure your Samsung TV’s software is up to date.
  • Check Your Subscription: If you’re having difficulty streaming content, make sure your subscription is still active and that you’re logged in with the correct account.
  • Check Your Firewall Settings: Check your firewall settings and make sure that the BritBox app is not being blocked.
  • Check Your TV’s Settings: Make sure your TV’s settings are set up correctly for streaming content.
  • Replace Cables: Try replacing any worn or damaged cables to ensure a stable connection.