BET Plus is a premium streaming service from the creators of the iconic BET network. It offers an extensive catalog of shows, movies, and original content from the BET family of networks. The streaming service can be accessed through the Samsung Smart TV app and is available for purchase for a low monthly fee.

Unfortunately, some users have encountered streaming issues while using BET Plus on Samsung Smart TV. These can range from buffering and stuttering to video quality that is inconsistent. Additionally, some users have reported that the service can be slow to respond at times. 

We investigated this issue as users complaints increased in various forums and discussion boards across the web and here at Smart Home Apt, we finally have some solution you can try to resolve it.

Initial Troubleshooting tips users may want to try includes:

• Restart the streaming device.
• Check the internet connection and ensure it is working properly.
• Check for any updates for the streaming service and the device itself.
• Try using an alternate streaming device.

Causes for BET Plus not working On Samsung Smart TV

Here are some of the most common causes for these issues:

1. Software Update

Outdated software can cause issues with streaming services like BET Plus. Samsung Smart TVs should be updated regularly to ensure that the TV is running the latest version of its operating system. If the version is outdated, streaming apps may not function properly.

2. Network Connection

A poor internet connection can cause streaming issues on Samsung Smart TVs. If the connection is slow or intermittent, streaming apps may not be able to connect properly. It's important to make sure that the internet connection is stable and that the network is not congested.

3. Application Caching

When streaming apps are not used for an extended period of time, they may become “cached” on the TV. This can cause issues with streaming as the app may not be able to connect properly. To fix this issue, it's important to delete any cached apps before attempting to stream.

4. Corrupted Data

Corrupted data can cause streaming issues on Samsung Smart TVs. This can be caused by a variety of things such as a power outage or a virus. To fix this issue, it's important to reset the TV to its factory settings.

How to fix BET Plus not working On Samsung Smart TV ? 

1. Ensure That Your Samsung TV Is Compatible With BET Plus App

If your Samsung smart TV is from 2017 or later, it will run on the Tizen operating system and be compatible with the BET+ app. To check the year and operating system version of your Samsung TV, visit the official website here.

If you own a Samsung TV from before 2017, you can save money and time by adding a streaming stick rather than replacing the TV.

You can access BET Plus on any TV, smart or otherwise, by using a Fire TV Stick or a Roku streaming stick. Both of these devices are user-friendly and come with all of the main streaming apps.

2. Restart or Power Cycle Your Samsung TV

If you're experiencing issues with your app, the typical fix is to turn it off and then back on again just like with most software problems, random glitches in your TV's software could be the cause.

To restart Samsung TV apps, you need to fully power off the TV. You can do this by either using the power button on the remote or unplugging the power cable from the wall. After a few moments, plug the power cable back in and turn your TV on again. This will force a restart of your app, allowing you to start fresh.

Two methods can be used to restart a Samsung TV.

To Restart your TV using the remote:

• Ensure your TV is powered on, not in standby. 
• Hold the power button on your remote and keep it pressed until the TV powers back on. 
• Then press the Home button and launch the application you were attempting to restart.

To Restart your TV manually:

• Disconnect your TV's power cable from the wall socket or surge protector.
• Allow two minutes to pass.
• Reconnect the power cable and switch on the TV.
• Press the Home button and choose the app you were attempting to restart.

If you are experiencing issues with the BET Plus app, try restarting it. This often resolves many technical issues associated with TV applications.

3. Test Your Internet Connection Speed

Buffering issues with BET+ and other streaming services may be caused by slow internet speeds. In extreme cases, your internet connection may be too slow or unreliable to even connect to the BET Plus servers.

You can check the speed of your internet connection by performing an internet speed test on a device connected to the same network as your TV. To do this on your phone, ensure that mobile data is turned off so the device is only connected to Wi-Fi.

If your Internet speed is below 3-4 Mbps for standard streaming and 5-8 Mbps for HD, you must take the below steps to increase your connection speed in order to have an optimal streaming experience:

• Investigate potential sources of interference such as a large number of walls between your router and TV. 
• Restart your router and modem if necessary (see the next tip).
• Speak to your internet provider to find out if there are any network issues or if you need to upgrade your service.

4. Power Cycle or Restart Your Router

It's possible that the issue lies with your local Wi-Fi network, rather than your TV or the BET Plus app.

Rather than attempt to diagnose any potential local Wi-Fi network issues, it is simpler to simply restart the entire system. This should help to ensure that it is running optimally, and it is recommended that this is done monthly.

Ensure that no one in your household is currently using the internet before you proceed, as the reboot will cut off all network and internet access for approximately five minutes.

Let's begin! 

• Disconnect the power cables from your modem and router. 
• Wait for 30 seconds, then reconnect the power cables. 
• Allow a few minutes for your modem and router to boot.

Once your TV has reconnected to the network, attempt to launch the BET+ app. If you experienced slow network speeds when you tested them before, you might want to run another speed test at this time. Restarting your router can help to temporarily improve your speeds, however, it may not solve all of the underlying issues.

5. Perform Samsung TV Firmware Software Upgrade

Firmware updates can be a great way to resolve issues with your TV apps, much like how app updates can help.

Samsung smart TVs have the ability to both automatically and manually update their firmware. While manual updates are not typically necessary, it is still a helpful feature to have in case the automatic update process is unsuccessful and does not notify the user.

To update your Samsung TV's software:

• Press the Home button on your remote control to open the smart hub. 
• Then, click Settings in the smart hub menu and select the Software Update tab. 
• Click Update Now and wait for the download to finish. 
• Finally, follow the on-screen instructions to install the update.

After updating the firmware, attempt to use the BET+ app again.

6. Clear BET Plus App Cache

Rather than reinstalling the app, Samsung TVs provide the option to clear the app's cache. This is the same as deleting the cookies in your web browser and usually resolves random issues in the app.

To clear the cache on your BET Plus app:

• Press the Home button on your Samsung TV's remote control to access the smart hub. 
• Select Settings in the menu, then navigate to the Apps tab. 
• Choose System Apps, select the BET+ app, and press Clear Cache. 
• Press OK to confirm the action.

7. Delete and install the BET Plus app again.

Sometimes clearing the cache isn't enough to fix app glitches, so you may need to do a full reinstall. To do that, you will have to delete the app and then reinstall it.

To delete the BET+ App from your Samsung TV:

• Press the Home button on your remote and select the Apps option from the on-screen menu. 
• Then, click on Settings and navigate to the BET+ App. 
• Select Delete and press Delete again in the pop-up to confirm.

To install BET+ on your Samsung TV:

• Press the Home button on your remote.
• Then select Apps from the on-screen menu. 
• After that, find the Search icon (the magnifying glass) and type in BET+ in the search box. 
• Finally, press the Install button.

Give the BET Plus app another go. You must input your login details since they will not be transferred from the previous installation.

8. Disable your VPN

Most video applications and streaming platforms attempt to prevent VPN traffic. If BET+ has been successful in blocking your VPN, then it is unlikely that you will be able to access your streaming content.

So, turning off your VPN could be the solution. Disconnecting your VPN will stop it from blocking the streaming service, allowing you to watch BET Plus without any problems.

You can now attempt to reconnect.

9. Try BET Plus on a Different Device

You can try opening BET+ on a different device such as a laptop, smartphone, or tablet. This will help you determine if the issue is with your device or with BET+. If the app works on a different device, then you know the issue is with your Smart TV. 

In case BET Plus is not functioning on any of your gadgets, the issue may be with your BET Plus account or with the servers of BET Plus.

10. Find out the status of the BET Plus server

Using Downdetector, you can check if there are any BET+ outages in your area. This is generally a good indicator of whether the issue is local and can be fixed quickly.

If you can't find anything on Downdetector, it's probably time to check BET Plus support Twitter page for a more up-to-date information.

11. Perform Factory Reset on Your TV

A factory reset may be able to fix your streaming app problems by erasing all of your TV settings, including those for your BET+ app. This will delete all of your saved data and settings, so be sure to back up any important information beforehand.

• Press the Home button on your Samsung TV's remote control to access the Smart Hub. 
• Navigate to the Settings menu and select the General tab (or Support -> Self Diagnosis on some TVs). 
• After selecting Reset, enter your pin (or use the default 0000).
• Click OK to confirm the reset process.

Attempt launching the BET Plus app again. This should help to resolve any software or firmware issues that could have been preventing the app from running on your Samsung TV.