Sometimes, You may have experienced Apple Music streaming issues on your Samsung Smart TV such as streaming errors, buffering, or other playback problems. These can be frustrating, but fortunately, here at Smart Home Apt, there are some easy fixes you can try.

This can be as a result of an unstable internet connection, outdated software, incorrect settings, or poor device performance.

Causes for Apple Music streaming issues on a Samsung Smart TV

1. Unstable internet connection

The most common cause of streaming issues on any device is an unstable internet connection. If your internet connection is weak or unstable, it can result in buffering and other streaming issues. To ensure a stable connection, check your router or modem for any potential issues and make sure that your device is connected to the strongest possible Wi-Fi signal.

2. Outdated software

Another potential cause of streaming issues is outdated software. If the Apple Music app on your Samsung Smart TV is running an outdated version, it could be causing streaming issues. To fix this, make sure that you have the latest version of the Apple Music app installed on your device.

3. Incorrect settings

Incorrect settings can also be responsible for streaming issues. For example, if the audio settings on your Samsung Smart TV are not optimized for Apple Music streaming, it could result in audio distortion and other streaming issues. To fix this, make sure that your Samsung Smart TV is configured correctly for streaming Apple Music.

4. Poor device performance

Poor device performance can also be responsible for streaming issues on a Samsung Smart TV. If your device is sluggish or unresponsive, it can result in streaming issues. To fix this, make sure that your device is free from any viruses or malware and that it has sufficient free storage space. You should also make sure that your device is running the latest version of its operating system.

How to resolve Apple Music Not Working On Samsung Smart TV ?

1. Check your internet connection.

Apple Music and other streaming applications may experience buffering issues due to a slow internet connection. In some cases, the internet connection may be so slow or unreliable that it is unable to connect to the Apple Music servers.

If you want to check your internet speed, you can run a speed test on either your computer or phone. Ensure the device you're using is connected to the same network as your TV. For your phone, you'll need to turn off mobile data and only connect to Wi-Fi.

If your internet speeds are slower than 3-4 Mbps for standard streaming or 5-8 Mbps for HD, you will need to take steps to improve them:

• Examine any potential sources of interference (e.g., too many walls between your router and TV). 
• Reboot your router and modem (see the Next Tip). 
• Reach out to your internet provider to determine if there are any network issues or if you need an upgrade.

2. Reboot your router and modem

It is possible that your local Wi-Fi network is the cause of the issue rather than your TV or the Apple Music app.

Rather than attempting to troubleshoot each individual network issue, restarting your entire system is an effective solution. It's recommended that this is done roughly once a month to ensure that your network is running optimally.

Before beginning, ensure that no one in your household is currently using the internet. This process will require all internet and network connections to be temporarily shut down for approximately five minutes while restarting.

Alright, let's begin!

• Disconnect the power from your modem and router.
• Allow 30 seconds to pass.
• Re-connect the power cables.
• Wait a few minutes for the modem and router to turn on.

After reconnecting your TV to the network, attempt to launch the Apple Music app. If you had found your network speeds to be slow during a prior test, now is the time to conduct another assessment. Restarting your router may temporarily increase your speeds, but it won't always solve the source of the issue.

3. Power Cycle or Restart Your Samsung TV

If you're experiencing an issue with Apple Music app, it may be due to a software glitch. The best course of action to take in this situation is to restart the device - it may just be the simplest and quickest way to solve the problem.

Restarting Samsung TV apps can be easily done by restarting the whole TV. However, pressing the power button on the remote doesn't actually turn off the TV but puts it into standby mode, which will not restart the active app. To force a restart of a Samsung TV, there are two options available.

How to Restart your TV using the remote ?

The simplest way to do it if you have your remote at hand:

• Ensure your TV is on and not in standby mode. 
• Hold down the remote's power button until the TV turns off and back on again. 
• Then, press the Home button, and open Apple Music app. 

If it is still not working properly after restarting the TV, we have more solutions to try. Hopefully, the restart should have fixed the issue, but if not, we can explore other options.

How to Restart your TV manually ?

You can reboot your TV without a remote by manually power cycling it. This is an easy and effective way to reboot any TV, including non-Samsung Smart TVs. It is one of the few solutions that works on all types of TVs.

• Disconnect the power cord of your TV from the electrical outlet or surge protector.
• Allow two minutes to pass.
• Reinsert the power cord into the wall outlet and turn your TV on.
• Press the Home button on the remote.
• Choose Apple Music to restart.

It might be worth giving the Apple Music app another go. If you're still having trouble, it might be helpful to keep these steps handy - sometimes a quick restart is all it takes to fix any TV glitches.

4. Ensure That Your Samsung TV Is Compatible With Apple Music

Only Samsung smart TVs from 2018 or later, which run on Samsung's Tizen OS, are compatible with the Apple Music app. To find out the year and OS version of your Samsung TV, visit their website here.

If you have an older Samsung TV from before 2018, it might be more cost-effective and convenient to add a streaming stick rather than replacing the whole television.

You can easily enjoy Apple Music on any TV (smart or otherwise) by using a Fire TV Stick or a Roku streaming stick. Both devices are simple to set up and provide access to all of the major streaming services.

5. Perform Samsung TV Firmware Update

Firmware updates can often be the solution to fixing issues with your TV apps, just like app updates.

Samsung smart TVs have an option to manually initiate a firmware update, even though automatic updates usually take care of the job. This offers a backup solution in case the automatic update fails without letting you know.

To update your Samsung TV:

• Press the Home button on the remote control to open the smart hub. 
• Navigate to Settings in the menu, then select the Software Update tab. 
• Click Update Now and wait for the download to complete. 
• Finally, follow the on-screen instructions to install the update.

After updating the firmware, attempt to launch the Apple Music application once more.

6. Clear the cache on your Apple Music App

Rather than reinstalling the app, Samsung TVs provide the option to clear an app's cache. This is similar to deleting the cookies in your web browser and can often resolve any unforeseen problems with the app.

• Press the Home button on your Samsung TV's remote control to access the smart hub menu. 
• Select Settings, then the Apps tab. 
• Choose System Apps and find the Apple Music app. 
• Click Clear Cache and press OK to confirm the action.

7. Uninstall and then reinstall the Apple Music App

Sometimes clearing the cache isn't enough to fix app issues, so a full reinstall may be necessary. To do that, you need to delete the app and then reinstall it from the app store.

How to remove the Apple Music app ?

• Press the Home button on your Samsung TV remote.
• Then select Apps from the on-screen menu. 
• Go to Settings, and find the Apple Music App. 
• Select Delete, then press Delete in the pop-up to confirm.

How to reinstall the Apple Music app ?

• Press the Home button on your remote. 
• From the on-screen menu, select Apps and then the Search icon (magnifying glass). 
• Type in Apple Music in the search box and press the Install button.

Input your login credentials into the Apple Music app and give it another go. Remember, the information from your previous installation won't be saved.

8. Disable Your VPN

Most video apps and streaming services attempt to prohibit VPN traffic. If Apple Music has managed to bar your VPN, you probably won't be able to access your streaming content. To check this, the simplest solution is to deactivate the VPN and try the connection again.

After you have disabled the VPN, try using the Apple Music App to see if the streaming issues have been resolved.

9. Give Apple Music a Try on Another Device

By trying Apple Music on another device, you can often identify the source of the issue and get back to streaming your favorite songs in no time.

If you're having trouble streaming Apple Music on your Samsung Smart TV, but the service works on another device, then the issue may be with your Smart TV. In this case, you should contact Samsung Support for help.

If Apple Music is malfunctioning on any of your gadgets, the issue could be related to your Apple Music account or Apple's servers.

10. Find out the current status of Apple Music Server

If you want to find out if other Apple Music users in your area are experiencing any issues, you can use Downdetector. Typically, Apple Music outages are localized and take only a short time to resolve.

If you are unable to locate any information on Downdetector, it may be beneficial to check Apple Music support Twitter page for the most current information.

11. Factory Reset Your Smart TV

It's time to attempt one last solution: a factory reset. This will clear out all of the TV's settings, including those for your Apple Music app. Although erasing the settings and app data may seem daunting, it could be the solution to your streaming app troubles.

Before going ahead with the reset, it's important to note that you will lose any customizations you have made to your Smart TV unless you have a backup of these settings. You may also need to re-enter your network information after the reset. 

With that in mind, let's get started:

• Press the Home button on your Samsung TV's remote control to access the Smart Hub. 
• Navigate to the Settings menu and select the General tab (or Support -> Self Diagnosis on certain TVs). 
• Choose the Reset option and, if prompted, enter either your PIN or the default code of 0000. 
• Finally, confirm the reset process by pressing OK.
• Your TV will now begin the reset process. This can take several minutes, so don’t be alarmed if it takes a while.
• Once the reset is complete, your TV will reboot and you'll be taken back to the setup screen. 
• So Follow the prompts to complete the setup process.
• Once the setup is complete, your TV will be restored to its original state. 

Attempt to launch the Apple Music application once more. 

Hopefully, the streaming issues have been resolved.